Bill Dodge Auto Group

I recently purchased a 2019 Cadillac Escalade. The experience with Ken Sweet was all good; however, we feel that communication between departments is poor. We are owed some parts and after numerou The experience with Ken Sweet was all good; however, we feel that communication between departments is poor. We are owed some parts and after numerous reminders, we have not received a key fob and a wheel center cap, both of which were promised to us. It's been 5 weeks and we are still waiting. It shouldn't take this long for a Cadillac dealership to procure Cadillac parts. Sign me disappointed. More

The sales end of it was excellent, but the service end of it has been the worst experience. Brand new vehicle and been back for same issue three times. We feel like we haven’t been told the truth about what it has been the worst experience. Brand new vehicle and been back for same issue three times. We feel like we haven’t been told the truth about what the real problem is. More

When I walked through the front door I was greeted by Jason Shedd. He is very knowledgeable about all the different vehicles they sell. Very pleasant to work with, and will take as much time as needed to Jason Shedd. He is very knowledgeable about all the different vehicles they sell. Very pleasant to work with, and will take as much time as needed to explain how to operate all the different functions of the computer software. More

pleasantly greeted when entered Dodges service area. Bob went over what I was there for. Showed me to the pleasant waiting area. Was informed when car was close to be ready. Paid the bill. The p Bob went over what I was there for. Showed me to the pleasant waiting area. Was informed when car was close to be ready. Paid the bill. The person brought my car out front all cleaned & ready for me. Everyone was very friendly.. More

The sales rep was fantastic. I would recommended him to anyone. I didn't enjoy the financing process and trying to be upsold on items. When I declined i kind of felt bullied with I would recommended him to anyone. I didn't enjoy the financing process and trying to be upsold on items. When I declined i kind of felt bullied with their rebuttal. That is a big turnoff for me. I have never had to use the service department so I am unable to speak to that at this time. Every one was very friendly regardless. More

Purchasing our used vehicle was not planned, right place at the right time. The purchase was very smooth as was the pick-up of the vehicle 3 days later. We paid cash so we did not have the additional financ at the right time. The purchase was very smooth as was the pick-up of the vehicle 3 days later. We paid cash so we did not have the additional financing paperwork. Very friendly staff. More

Although extremely busy today Bob at Bill Dodge Cadillac was able to swap work load around to get me on the road sooner than expected. I had a scheduled maintenance appointment at 8:15. I had a conflict wit was able to swap work load around to get me on the road sooner than expected. I had a scheduled maintenance appointment at 8:15. I had a conflict with family being rerouted from weather yesterday to a different airport. Bob and his team again exceeded expectations and got me out on the road ahead of when I needed to leave. Thank you!! More

Friendly, quick and easy. No pressure and exactly what we were looking for. Thank you Emily! No pressure and exactly what we were looking for. Thank you Emily! More

Great experience working with Jason Shedd. He made the process simple and enjoyable. I will recommend him and this dealership in the future. He made the process simple and enjoyable. I will recommend him and this dealership in the future. More

My experience at Bill Dodge Auto Group in Saco was Excellent. Client Advisor Amanda Ivey was very helpful, friendly, respectful, understanding and knowledgeable. She was very patient with me answeri Excellent. Client Advisor Amanda Ivey was very helpful, friendly, respectful, understanding and knowledgeable. She was very patient with me answering all my questions. I felt comfortable talking to her just like my best friend. I am very happy that I went to Bill Dodge Auto Group in Saco. I will tell my friends and family about my excellent experience with Amanda Ivey, with F&I Manager Eric Angis and with Sales Manager Michael Madore, he helped me too. He helped me with my new Plate and he showed me how to open the Trunk of the Car, and he showed me how to listen to the Music in the Car. Great job Mr. Manager. Thank you very much for everything, and I will spread the good news about Bill Dodge in Saco. Every body is friendly and humble. I love it. More