Bill Dodge Buick GMC

When you are told that the dealership is going to pay off your lease and ALL fees associated with it and agree to a purchase price for a new vehicle, you don't expect a phone call saying you owe more. Once your lease and ALL fees associated with it and agree to a purchase price for a new vehicle, you don't expect a phone call saying you owe more. Once you sign the paperwork, hand over a check for the full amount, you think the correspondence is over. I certainly didn't expect a phone call that the amount they paid was $83 short and that I was responsible for paying the difference. I called and spoke with Sandra in Finance, explaining that I didn't obtain the payoff information myself and that any payoff expenses were owed by the dealership and not me. I didn't own the car anymore and the agreement was that Bill Dodge would pay for the lease. I figured that they would understand that the possibility of interest could exist depending on when they sent in the payment (something I assumed was unnecessary to explain) and Sandra sarcastically said, "Well, I guess we'll have to pay off the interest YOU owe on your lease" and hung up on me. All I could say after that interaction was "WOW!" I wish this had been the only negative experience I had with Bill Dodge and I intended to hold my tongue because my experience with my sales person, Nate, was so good, I didn't want these other things to overshadow the good job he had done. Unfortunately, this was the last straw for me. The finance team was inflexible, rude and unprofessional. I obtained financing from an outside credit union and communicated the purchase price to them and just needed to pick up the check and bring it over to the dealership. When I confirmed that the check was ready to pick up, the loan rep told me that the dealership communicated the purchase price was $500 more than was agreed upon. It was the end of the day so we had to wait for the dealership to send a new bill of sale to the credit union. Once that was fixed, Brian in finance scheduled us to meet at 9am the following morning to finalize the purchase, sign paperwork and hand over the money. I arrived for the appointment and he wasn't there, in fact I was told that he didn't even come into work that day until 11am. I waited over an hour to be fit in by another finance person but of course, they had other customers (understandably). I finally told the admin I had to leave because I had an obligation at work that I couldn't miss. Meanwhile, the plates had been taken off my trade-in and the salesperson had to run around and fix that just so I could drive off the lot and get to work. Brian called me about 5 minutes later saying he had just gotten to work and heard I had left and wondered when I could come in again. No apology or acknowledgement of the situation at all. Finally, the next day, the paperwork was signed and money exchanged. Now, 3 weeks later, the phone call that I owe more money and then, this woman hangs up on me. The dismissiveness that the employees showed to me and the attitude that I was making life a hardship on them by declining responsibility for their error is not worth my mental energy or time. I will not consider Bill Dodge a place to do business again. There are enough dealerships that are interested in providing good service in a professional manner that I encourage everyone to go elsewhere. More

Had to jump through hoops to get a defective parking brake shoe covered under warranty Finally got the service department to work with me Still have some issues with my 23 Denali HD that the dealer c brake shoe covered under warranty Finally got the service department to work with me Still have some issues with my 23 Denali HD that the dealer can’t figure out Radio gremlins seems to be an issue More

Love the status updates and invoicing. Rust proofing is pretty smelly. Ha ha ha ha Rust proofing is pretty smelly. Ha ha ha ha More

The sales team was excellent. Kept me informed and matched me with the best truck. Kept me informed and matched me with the best truck. More

The staff was welcoming, nice and knowledgeable about servicing my car. I was very pleased. servicing my car. I was very pleased. More

Caleb was great to work with. Went over the truck with me, got the financing done for us. We were happy to work with you guys Went over the truck with me, got the financing done for us. We were happy to work with you guys More

Good selection friendly best part about experience was the salesperson! Will Ives was excellent best salesperson I’ve had in all the cars I’ve purchased polite, patient, easy going made purchasing easy an the salesperson! Will Ives was excellent best salesperson I’ve had in all the cars I’ve purchased polite, patient, easy going made purchasing easy and relaxing highly recommend him More

We recently purchased a new GMC Sierra from Bill dodge GMC. Our salesperson was Ken Sweet. My wife and I cannot say enough good things about our experience with Bill Dodge. Ken Sweet provided the utmos GMC. Our salesperson was Ken Sweet. My wife and I cannot say enough good things about our experience with Bill Dodge. Ken Sweet provided the utmost professionalism, was extremely knowledgeable and insured our questions and concerns were answered and addressed. Ken is genuinely a great salesman that showed respect and kindness throughout the entire sales process. Everything went extremely smooth — it was a no pressure experience. We left the dealership with our new truck with only positive thoughts of our truck buying experience! This is the dealership to buy your next vehicle/truck!!! More

Called the service dept for a new key fob for my GMC sierra and they quoted me 149$ over the phone told me service has to program it. Transfer me to service n the technician told me “we can really do it sierra and they quoted me 149$ over the phone told me service has to program it. Transfer me to service n the technician told me “we can really do it whenever, doesn’t take very long” told him ILL BE RIGHT OVER!. When I showed up parts tried to charge me 179$ at first til I told them I JUST spoke with someone quoting me 149$, they ended up giving it to me for 149 THEN I go to service and they tell me they’re booking 2 weeks out! I told him I JUST spoke with someone 15 mins ago n they told me they could program it anytime that it doesn’t take long, n he tells me well he can’t verify that n he don’t know who I spoke with n he can set me up with an appointment that he can’t bump somebody else off the list when it’s potentially a customer that’s been waiting for months to get their vehicle in. This dealership is SO UNPROFESSIONAL!!! I NEVER WRITE REVIEWS but if I can save someone else the headache, not dealing with this place, GREAT. I will never go back to bill dodge again. When a company doesn’t keep their word, it says a lot about that company! More