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Bill Dodge Buick GMC

Westbrook, ME

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243 Reviews

2 Saunders Way

Westbrook, ME

04092

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Showing 243 reviews

August 21, 2020

Great service, on time and quick service. Friendly and knowledgeable staff. Great extras like a washed and vacuumed car after the oil change! Great deal from Great people! More

by chrriggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Williams, Jessica Drost, Nate Chatigny, Jason Doyle, Carolyn Reilly
Aug 21, 2020 -

Bill Dodge Buick GMC responded

We are happy to hear it! Thank you again for trusting your business with us!

August 20, 2020

Great customer service from salesman, Ken Sweet. He takes time to really understand and deliver on the customers wants and needs without all the rhetoric that can happen with others!!! More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Sweet
Aug 21, 2020 -

Bill Dodge Buick GMC responded

That's what we love to hear! Thank you again for trusting your business with us, Jeff!

July 31, 2020

I brought my truck in for a routine service and state inspection. At check in they said the appt would take 1 hr. The appt took 2 hours and the person that checked me in didnt communicate to the mech More

by abemckenney
Customer Service
Recommend Dealer
No
Employees Worked With
unknown
Aug 03, 2020 -

Bill Dodge Buick GMC responded

We certainly apologize for any frustrations caused, Abe, as that is not up to the excellent standards that we have delivered for over 50 years now. We understand that our service manager, Nathan, has reached out via phone to try to further assist. Please do not hesitate to reach out, we are here to help.

July 22, 2020

Excellent service! I unexpectedly received an email for a mini detailing and car wash at Bill Dodge. I purchased a 2017 Nissan Altima from Bill Dodge / Saco. Thank you! More

by collide52@ yahoo.com
Recommend Dealer
Yes
Employees Worked With
Do not know manes if staff.
Jul 22, 2020 -

Bill Dodge Buick GMC responded

We appreciate your business greatly! Thank you again!

July 16, 2020

Service was not great. My car (as did I) sat for 50 minutes before anyone came to get it to work on. After that, someone had to come and “clarify” what needed to be fixed. One button that needed to be More

by Lindsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Names were not made clear who worked on my car. Just the girl behind the desk, Jessica Drost
Jul 17, 2020 -

Bill Dodge Buick GMC responded

We certainly apologize if you're experience with us was not up the high customer experience standards that we have striven to maintain at the highest levels for 50+ years, Lindsay. We would like some more details on your visit with us so that we can take a closer look with our management team. If you could send an email with more information to shawn.flynn@bdag.com it would be greatly appreciated. Thank you!

July 14, 2020

Oil change and tire rotation done quickly at a great price. Fast service, clean waiting area and friendly staff. Will definately take my GMC in for continued service. More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Drost
Jul 17, 2020 -

Bill Dodge Buick GMC responded

We appreciate your business greatly, thank you again!

July 11, 2020

I brought my car into receive the “white glove” detail service. Admittedly, I went in with minimal expectations, as it was part of a service package I purchased. Typically those tend to be more hype than More

by Heatheryoung3399
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Cotter
Jul 13, 2020 -

Bill Dodge Buick GMC responded

That's exactly what we love to hear! We are so happy the team did such a great job on your white glove detail service. Thank you again for your business, we appreciate it!

July 03, 2020

Great service great friendly professional people have always had a good experience when taking my vehicle in for any work that needs to be done More

by classy_jemini
Recommend Dealer
Yes
Employees Worked With
Bob Williams
Jul 06, 2020 -

Bill Dodge Buick GMC responded

We appreciate your loyal business, thank you as always!

July 01, 2020

Nice Birthday present from the dealership! The detail department did a great job. I will share this with family and friends. Thank you very much More

by Barbie
Recommend Dealer
Yes
Employees Worked With
Nate Chatigny
Jul 02, 2020 -

Bill Dodge Buick GMC responded

Happy Birthday again and thank you as always for trusting your business with us, we truly appreciate it!

June 27, 2020

Poor communication, incompetent service department. Waited 9 weeks for something that should have taken 3 tops! Was never compensated for their mistake! Won’t return! More

by bethvincent59
Recommend Dealer
No
Employees Worked With
Jessica Drost
Jun 29, 2020 -

Bill Dodge Buick GMC responded

We certainly apologize for any lapses in communication and delays in service, Elizabeth, as that is not up to the exceptional service standards that we have held ourselves to for over 50 years. We are happy to hear that you were able to connect with our General Manager, David LaMarre, who was able to step in and assist you. If we can be of any further assistance, please do not hesitate to reach out. We wish you the very best.