I arrived an hour early, hoping I could get in early, no such luck even though your other garage had no one at it...I know because I pulled in there by accident.
Waited 2.5 hours for an oil change and state inspection to be told my vehicle needed 4 new tires due to weather cracking. I 100% agree on the tires, but seeing I had purchased the vehicle from you <12 months earlier and put 4500 miles on it I would not expect to hear of that issue. Factory tires with 38k on them on a 2014 vehicle with plenty of tread. Garaged winters but driven weekly during. I put that on the sales side.
During the visit I had the great experience of using your mens room. A puddle of urine greeted me, that was awesome. The sink wasn't any cleaner. That's not a good look.
In closing, this wasn't my first rodeo with Bill Dodge Service but it may be my last, as the other times weren't much better but I figured that was years ago at your Westbrook location.