Bill Dodge Nissan

The woman who thinks she runs the service area is beyond unprofessional. Made an appointment for a certain time on 11/20/2021. Yet waited HOURS. For an OIL CHANGE! Only an oil change. Called after 2 hours a unprofessional. Made an appointment for a certain time on 11/20/2021. Yet waited HOURS. For an OIL CHANGE! Only an oil change. Called after 2 hours and lady was very unprofessional and even rude when asking when my car would be done and she said my car wasn't even started yet. Continued being rude when I asked why so I hung up. Once my car was finally ready and I went in to pickup she continued to be rude and unprofessional while cashing me out! She flat out told me that customers who wait and pop in come first. What's the point of scheduling an appointment then if that time means nothing? Why do customers who weren't scheduled an appointment come before my appointment? I've been coming here for 5 years. Never had a problem until today. She even said I'm welcome to take my service somewhere else. That's what I'll be doing!! More

Great customer service, knowledgable, and very helpful. Clean facility and nice sitting area. No hassles Clean facility and nice sitting area. No hassles More

Bill Dodge is by far the most efficient, professional shop I’ve ever had my car serviced at — from driving into the service bay which is always bright and clean and orderly… To a technician greeting me i shop I’ve ever had my car serviced at — from driving into the service bay which is always bright and clean and orderly… To a technician greeting me immediately to check me in… To getting the work done quicker than they say it will get done. More

The check in process was quick and the customer service was friendly. Clear communication and work completed ahead of schedule. was friendly. Clear communication and work completed ahead of schedule. More

Fixed my check engine light quickly on my 12 year old Xterra. They even washed my car’s Exterior. Xterra. They even washed my car’s Exterior. More

Did exactly what I needed done with generous customer service. The visit was exactly as expected. service. The visit was exactly as expected. More

The recall work needed on my car was completed quickly and my car washed for me before they returned it. The staff member was quick and very friendly. and my car washed for me before they returned it. The staff member was quick and very friendly. More

Can always count on customer service in each department. Resolved my issues as outlined. Thank you Resolved my issues as outlined. Thank you More

All is good. My only issue ,company policy needs to rethink there car wash policy. When it is raining hard outside wouldn’t one think it is not necessary to wash the car. Why not ask the customer fir rethink there car wash policy. When it is raining hard outside wouldn’t one think it is not necessary to wash the car. Why not ask the customer first. DAR!!! More

Always a good experience. No questions about fees, everything is explained before the services are done, friendly and knowledgeable staff. everything is explained before the services are done, friendly and knowledgeable staff. More