Bill Dube Toyota

This was by far our best experience yet at Bill Dube's. We've purchased two new vehicles previously with Bill Dube & this time we purchased a used vehicle. Shawn Harvey was our sales rep. & he is awesome We've purchased two new vehicles previously with Bill Dube & this time we purchased a used vehicle. Shawn Harvey was our sales rep. & he is awesome!!!! We would highly recommend him if you're in need of purchasing an automobile. He is extremely friendly, honest & didn't apply any pressure as to making a sale. We had a small concern with the front brake directly after leaving the dealership & driving the car home. We called Shawn directly (this ended up being after business hours.) He called us immediately after speaking with his manager, Jerry & stated that a service person would call me in the morning. Tony from service called me first thing in the morning & arranged for a tow truck to pick the vehicle up that day & by the next day they had put new brake pads & made sure all was in working order. All of this service above & beyond was done immediately with no charge. When we picked it up the second time Rob in service answered all of our questions to do with the work that was done & very friendly, courteous & professional. (Even at 5 minutes before closing time.) We say all of this not as a negative but to explain how well we were taken care of even when buying a second hand vehicle. As we all know second hand vehicles are not new & not perfect & as a consumer you sometimes take a chance that things could go wrong. Bill Dube delivered for us whether we were buying new or used. We will highly recommend Shawn Harvey & will be looking forward to working with him in the future when we purchase our next vehicle!! Thanks Shawn! More

I loved working with Shawn Harvey. He was honest, friendly and helpful. If you are looking to buy a car, ask to work with Shawn Harvey, you won’t be disappointed. If you finance your v He was honest, friendly and helpful. If you are looking to buy a car, ask to work with Shawn Harvey, you won’t be disappointed. If you finance your vehicle, working with Mr. Bowman is easy and he’ll get you the best interest rate and makes this process very easy and flawless. I’ll be recommending my family and family to go see these guys for their next vehicles. More

This dealership has no idea the amount of stress they cause me and my family in buying a used 4runner. DEBBIE Dube should be ashamed. The story is long so let me sum it up. We found the truck we they cause me and my family in buying a used 4runner. DEBBIE Dube should be ashamed. The story is long so let me sum it up. We found the truck we wanted there, it has some issues was way under book price. They said they weren't going to fix it. Then Brian Doyle calls back and says they would fix it, but we have to put down payment before they could and We sign papers, sell my car, give our $3,000 deposit. They said they would fix it.…. Two weeks go by…still no title… THEY SOLD US A CAR WITH NO TITLE. 1 month goes by... my family of 4 still doesn't have the car... no title still? Refused to give us a rental while we wait. This sounds so fishy. BRIAN DOYLE AND EVERYONE WHO WORKS THERE IS SHADY AND LAIRS. We practically begged them for our deposit back. Drove up in our new 4runner we purchased elsewhere to pick up our check. 1 month later my brother goes there unknowing my experience and tests drives the 4runner still with the broken windshield and tail lights… they never even fixed it.… and guess what else?? They listed it for 10,000 more then what I was originally going to buy it for. I tried calling Debby dube to tell her my families experience but guess what she was on vacation. DEBBY DUBE SHOULD BE ASHAMED OF THIS PLACE. DONT BUY FROM THEM UNLESS YOU LIKE BEING SCREWED HARD!!!!! I will make sure that everyone knows about my experience even if I have to stand in front of there dealership with a sign!!!!! Thanks for stealing my money and leaving me without a car!!!! More

Bill Dube Toyota in Dover, NH had multiple new trucks to choose from and my husband and I finally found our ideal truck after searching dealerships from Portsmouth to Portland. Brian helped us purchase our choose from and my husband and I finally found our ideal truck after searching dealerships from Portsmouth to Portland. Brian helped us purchase our new Tacoma and I’d highly recommend them to anyone looking for a new vehicle. More

After having leased two vehicles from Bill Dube Toyota/Ford, my wife and I purchased a one year old Rav4. One year removed, we are informed by another dealer that, according to its carfax report, Toyota/Ford, my wife and I purchased a one year old Rav4. One year removed, we are informed by another dealer that, according to its carfax report, there was moderate damage to the vehicle on all sides. As a consumer, I will take my share of the responsibility for not requesting the carfax prior to purchasing the vehicle, which resulted in a loss of thousands of dollars when we traded it in at a competing dealer. Bill Dube Toyota/Ford were completely unwilling to step up and do the right thing when confronted. Suffice it to say, before you consider purchasing a vehicle from ANY dealer, be sure to ask to view the related carfax, however, especially Bill Dube Toyota/Ford, as they clearly have zero reservations about selling a vehicle with a compromised history and thus are far from trustworthy. More

I have purchased 2 vehicles in last 2 years from Brian Doyle. He works with us to get best deal. Very happy with dealership and Brian. Doyle. He works with us to get best deal. Very happy with dealership and Brian. More

Customer for 18 years, Aug 6 called to make appt for my 2017 RAV4 Limited Hybrid 60,000 service, service advisor said expensive one, maybe $900.00’ When I asked why, it’s because of severe operating condi 2017 RAV4 Limited Hybrid 60,000 service, service advisor said expensive one, maybe $900.00’ When I asked why, it’s because of severe operating conditions . According to Toyota manual I don’t fall into that category. I told him I go by the owners manual, he said if I didn’t perform those services he would note the service order for Toyota to see. Next day I cancelled appointment and called Toyota and told them about the conversation. I wrote a complaint letter (paper, envelope and stamp) to the owner. On August 21 I spoke to the GM, we discussed the situation, he apologized, offered a free oil change , my response was if that is the way you treat a customer after 18 years, nothing will get me back to that dealership. Somehow these upsells are related to pushing BG products. More

We bought a Prius Prime with the help of Connor Jameson. He was exceptionally patient, answering the many questions we had. He was highly attentive to our needs and concerns, all the while applying no pre He was exceptionally patient, answering the many questions we had. He was highly attentive to our needs and concerns, all the while applying no pressure to buy. Overall, a very satisfying experience! More

In addition to the full MSRP they add a $3000 charge to new cars. Car buying experience at its worst. Passed from one person to the next without introduction so had to explain everything multiple times. new cars. Car buying experience at its worst. Passed from one person to the next without introduction so had to explain everything multiple times. Each new person cast further doubt on the purchase. Follow through from sales stops when you sign. I *was* a returning customer - never again! #dontbuyhere More