Bill Estes Toyota

I worked with Mike McGinness recently and the experience from the first call, visit, test drive, finance was top notch. His transparency throughout our conversation and working the deal goes beyond words. I from the first call, visit, test drive, finance was top notch. His transparency throughout our conversation and working the deal goes beyond words. I ended up shifting away from another local Toyota dealer because of their additional charges outside the advertised online pricing. Keep it up! More

I recently had the pleasure of experiencing world-class service at Bill Estes Toyota, and I am truly impressed. From the moment I walked in, I was greeted with warmth and professionalism. Brad Lowery, the service at Bill Estes Toyota, and I am truly impressed. From the moment I walked in, I was greeted with warmth and professionalism. Brad Lowery, the Sales Manager, went above and beyond to assist me in finding the perfect vehicle that suited my needs. His knowledge, patience, and genuine willingness to help made the entire process smooth and enjoyable. Additionally, I had the pleasure of interacting with Doug from the Service department. His expertise and attention to detail were evident as he efficiently handled the maintenance of my vehicle. His commitment to ensuring my car's performance and safety was truly commendable. The exceptional service provided by Brad Lowery, Doug, and the entire team at Bill Estes Toyota has made me a loyal customer. Their dedication to delivering exceptional customer service is a true reflection of their commitment to excellence. I highly recommend Bill Estes Toyota to anyone seeking not just a car, but an exceptional experience. Thank you, Brad, Doug, and the entire Bill Estes Toyota team, for going above and beyond to provide outstanding service. Sincerely, VK Moudgalya More

Amazing experience! Would highly recommend They made it a smooth and easy transaction!! The new GM has made some great improvements! Would highly recommend They made it a smooth and easy transaction!! The new GM has made some great improvements! More

I feel very taken advantage of after my experience here. I made an appointment for routine oil change/tire rotation that's included with my Toyota Care. I was told when I arrived that it was time for my "30 I made an appointment for routine oil change/tire rotation that's included with my Toyota Care. I was told when I arrived that it was time for my "30,000 mile service" and was not told any sort of price, so I assumed it would be no charge just like my oil change/tire rotation (which is what I made the appointment for). After the service I was told my total was $330..... if I had known it would be that much I never would have said yes but the way the service advisor worded it, that was basically my only option, and he never said any sort of price. Obviously I have learned the hard way to not trust anyone in the car industry. I have contacted the service advisor that charged me $330, David Louderback, and Toyota and no one has gotten back with me at all. I am very disappointed and will not be returning. Would not recommend. Also, a big deal was made that they "had to have 5 stars" on the survey I would receive about my experience. You can guess who never received a survey. More

Worst dealer EVER. They make your car worse than when I brought it in and did not want to correct their mistakes. Have to take to court to settle. The GM Vanetta needs They make your car worse than when I brought it in and did not want to correct their mistakes. Have to take to court to settle. The GM Vanetta needs to be fired for the way he treats people. I will never return and hope you never go……. Save yourself the disappointment. More

I recently purchased a used vehicle from Bill Estes Toyota and am happy to say that Don Vannatta really went above and beyond to make sure everything was completely and thoroughly done to ensure the ve Toyota and am happy to say that Don Vannatta really went above and beyond to make sure everything was completely and thoroughly done to ensure the vehicle was in tip top shape and that I was happy with the deal. Plus I got a great price! Randy Miles and Chris Harty were also very helpful. I would give them six stars if I could! More

Worst dealer EVER. After spending over $3000.00 to have my van maintenanced, 2 days before a Florida trip my LR wheel came off in Tennessee at 2AM in the rain. broke off all lug studs, damaged wheel & back my van maintenanced, 2 days before a Florida trip my LR wheel came off in Tennessee at 2AM in the rain. broke off all lug studs, damaged wheel & backing plate. cost me $246.71 for towing & emergency repairs to get back on the road. Not to mention it started to over heat at idle waiting for tow truck, found out they did not plug in cooling fan after replacing a/c compressor. When I picked 1st up my van from the dealer it was making a squealing noise and missing 2 center caps. I took back immediately and they had to bend back the LF backing plate from rubbing on the rotor replacing brakes & tires. Then had to order new center caps they couldn't find. Then on the return visit after trip, the GM, Don Vannetta (worst person ever)was condescending and arrogant refused to replace the damaged rim & backing plate and still has not reimbursed me for me emergency tow & repairs. I wouldn't ever go there for any repairs because like me, your families life could be in jepardy. signed: Lucky to be alive..... no thanks to Bill Estes Toyota. More

Casey Niles was my salespersons and did an excellent job! The easiest car purchase I’ve made. He was competent, thorough, not pushy at all and made the whole process seamless. I would highly recommend!! The easiest car purchase I’ve made. He was competent, thorough, not pushy at all and made the whole process seamless. I would highly recommend!! More

When purchasing a new vehicle, a dealership should be well trained in customer service. Bill Estes Toyota responds in a very condescending and arrogant attitude to buyers during the process of negotiati well trained in customer service. Bill Estes Toyota responds in a very condescending and arrogant attitude to buyers during the process of negotiating price. In asking for only a few hundred dollars off of their initial purchase price, the sales managers acted offended that we would even attempt to negotiate price. This dealership’s behavior and mannerism is completely unprofessional and borders childishness as they ‘play their little games’ with buyers. They make it very clear that they are only concerned with how much money they can take from the buyer and leave you feeling as if you’ve been cheated, used and abused. Two other car dealerships (Subaru & Honda) located right down the road from Bill Estes Toyota, had very comparable top quality vehicles and they treated us with respect—negotiating price without any hassle or degrading attitudes. The owner of Bill Estes Toyota needs to consider sending his managers to the competition for training classes of how to treat people with respect. The competition blows them away when it comes to customer service as well as the pricing of comparable vehicles. If we had to do it over, we would have walked away from this dealership and shook the dust off our feet. The owner needs to take his sales team back to the basic training class 101 of good salesmanship. Bill Estes Toyota Dealership sales team could be the poster child of what gives ‘car salesmen’ such a bad name and reputation. More