Bill Estes Toyota

My Sienna was in for a steering replacement and many other things. Jeff Harris gave me great service and was very professional. I give Jeff 5 starts. other things. Jeff Harris gave me great service and was very professional. I give Jeff 5 starts. More

Bob is awesome. RAV4 Woodland is a fantastic car. Bob made everything easy for me. RAV4 Woodland is a fantastic car. Bob made everything easy for me. More

I strongly recommend having an independent mechanic thoroughly inspect any used vehicle before buying from Bill Estes. I recently purchased a used Toyota Sienna with 130,000 miles (which had a prior fr thoroughly inspect any used vehicle before buying from Bill Estes. I recently purchased a used Toyota Sienna with 130,000 miles (which had a prior front-end collision at 20k miles), and my experience has been incredibly disappointing. Within days of the purchase, I found several severe, undisclosed issues: 1. Unsafe Tires: The day after I bought the van, I had to replace the tires because a tire shop showed me the inner steel cords were entirely exposed. Bill Estes had just replaced the shocks prior to the sale, meaning their service department was working inches away from these exposed wires but put the unsafe tires back on and sold the vehicle to me anyway. 2. Broken Safety Equipment: The vehicle was sold to me with a completely non-functional seatbelt receiver. A seatbelt is a primary, legally required safety device, and it is incredibly alarming that a dealership would allow a vehicle to leave their lot knowing a passenger could not safely buckle in. (We failed to notice as we had a carseat in that position during the test drive) 3. Masked Mechanical Issues: While on the lot, the rear hatch would not open. The salesperson told me it was just because it was parked too close to another vehicle. They then showed me it opening, but I later realized they had turned the hybrid engine on to give the failing motor enough power to work. Once off the lot, the hatch motor failed completely and had to be replaced. 4. Questionable Body Work: While the van looked great on the lot, during a recent road trip, the side-view mirror separated and the front molding began coming apart. In my opinion, it appears the body panels were temporarily shaped to look good for a sale rather than being properly repaired, as they did not hold up to standard driving. Between the severe safety hazards of the tires and seatbelt, along with the undisclosed broken parts, I regret trusting this dealership. Proceed with caution. More

I would send everyone to this dealership. Look for Stephano. He is the best salesperson. Finance lady was so attentive and good at what she is doing. Best car buying experience so far. Look for Stephano. He is the best salesperson. Finance lady was so attentive and good at what she is doing. Best car buying experience so far. More

The representative that serviced me exceeded my expectations. He was friendly, professional, informative offering me great advice for future visits. expectations. He was friendly, professional, informative offering me great advice for future visits. More

It was a great experience. They were fair in their pricing. Salesmen listened and provide answers as requested They were fair in their pricing. Salesmen listened and provide answers as requested More

We love our new Rav4 PHEV! Ashley was great and kept us in the loop while we were waiting for the shipping and delivery of our vehicle. We look forward to a long and positive Ashley was great and kept us in the loop while we were waiting for the shipping and delivery of our vehicle. We look forward to a long and positive relationship with the Estes Team! More

I was looking for a Toyota Van and could not find one. I contacted a few dealerships, and several were in transit or in production. Jacob contacted me to let me know that had just arrived. It was not the I contacted a few dealerships, and several were in transit or in production. Jacob contacted me to let me know that had just arrived. It was not the color I was looking for but it was acceptable. The transaction was smooth. Jacob seemed to be very familiar with how all of the buttons worked and helped get everything set up. It was an easy transaction. More