Bill Estes Toyota

Jim was excellent to work with. He made the process of purchasing my new car super easy. The best part is I had to await my new car delivery, but Jim was constantly available through emails and phone call purchasing my new car super easy. The best part is I had to await my new car delivery, but Jim was constantly available through emails and phone calls all through the process. He was very responsive and fun to work with. Pricing was very fair and made the buying process extremely easy. Everyone at the dealership was also very friendly an helpful. They always made me comfortable if I had to wait for any reason. Overall experience was excellent! More

Maureen was very helpful and easy to work with, she wasn't too pushy. She listened to our needs and helped us decide what we needed to best fit our family. Butler Toyota was one of three Toyotas we we wasn't too pushy. She listened to our needs and helped us decide what we needed to best fit our family. Butler Toyota was one of three Toyotas we were looking at to purchase a vehicle, after meeting Maureen we decided we would buy from Butler. More

This was a great overall experience. We did not feel pressured at all. Todd was willing to show us several different types of vehicles before we selected the perfect used car for our family. I would def pressured at all. Todd was willing to show us several different types of vehicles before we selected the perfect used car for our family. I would definitely recommend Todd and Butler Toyota to all my friends. More

Todd was great to work with and so was the team. I left another dealership prior to coming here. I had pretty much decided on a different car at another dealership and was only came in to look around caus another dealership prior to coming here. I had pretty much decided on a different car at another dealership and was only came in to look around cause I wanted a better price on my trade-in and thought I could do better for the price Ended up leasing a slightly more expensive car here but had and a much better experience and feel satisfied with my deal. To delears everywhere...if you let the customer walk out without giving them what they want, you may never see them again! More

Jim Kincaid was a pleasure to deal with during our car shopping. We visited your location 3 seperate times to explore our options. Jim was very knowledgeable about each vehicle we test drove. We appreciat shopping. We visited your location 3 seperate times to explore our options. Jim was very knowledgeable about each vehicle we test drove. We appreciate the great service and enjoy our 2012 Camry! More

The quality I appreciated the most from both the dealership and Jim Kincaid was the relaxed, unpressured atmosphere. When we came in on the first day, we were not ready to commit to a purchase and dealership and Jim Kincaid was the relaxed, unpressured atmosphere. When we came in on the first day, we were not ready to commit to a purchase and communicated that to Jim. This fact did not change the amount or quality of time that he spent with us. We actually decided not to go look at another SUV because we were so happy with the quality of the Highlander and of the service we received. I would absolutely recommend the dealership and Jim to anyone looking to purchase a car. Thank you! More

Carole Wilkerson is an outstanding employee who deserves a commendation and the highest rating possible. There are several Whys that apply to Carole's rating and I'll provide them. I had a very difficult a commendation and the highest rating possible. There are several Whys that apply to Carole's rating and I'll provide them. I had a very difficult and complex problem(s) with our Toyota Avalon 4 Door Sedan. Problem was running smoothly and the constant display of the engine light. I dealt with a local service dealer for over 2 months to correct the problem. I took the car into this dealer repair almost daily. Dealer worked on it several times and on occasion kept it for a whole week. The problem was never corrected. And we spent a $1,000.00 for non needed repairs. We are a long life customer of Butler Toyota. Your personnel and facilities are outstanding especially Carole Wilkerson. I thought the problem of engine light on was minor and other repair service would be able to repair it. It was not simple repair. Other dealer did not fix it. When I went to Butler Toyota: Carole Wilkerson met me with integrity, compassion, interest, and service. I was at ease. She had a detailed interview with me 7/2/12. She had a Tech Stream Computer and diagnosed the problem immediately and got it fixed it was a Mass Air Flow Sensor gummed up and wrong spark plugs used which Carole had corrected and replaced. Found and replaced bad O2 sensor code P0136 Error Code Bank one sensor 2--replaced sensor. All the work done at previous dealer not needed. Carole Wilkerson is outstanding. Carole Wilkerson has kept complete records and documented all repairs. Jenny/Jeff Hawk More

We greatly enjoyed working with Todd. No pressure and we feel we got a decent deal on the cars. I would recommend others seeing Todd at the dealership and working with him. feel we got a decent deal on the cars. I would recommend others seeing Todd at the dealership and working with him. More

Wow! I was pleasantly surprised on the selection that Butler Toyota offered on their lot. Also the friendliness of the employees was outstanding. Todd Berry worked with us and I must say he was very Butler Toyota offered on their lot. Also the friendliness of the employees was outstanding. Todd Berry worked with us and I must say he was very knowledgable. He was very patient with us and had given us alot of different options for the price and options we wanted in our new vehicle. We had been searching for a vehicle for a while and never came acrossed a dealership more willing to work with us than Butler Toyota. They made our trip well worth going. We drove 1 1/2 hours to see if all the reviews was true of what I read online as well as there famouse words "we give you alot more for your trade" and well I must say it is true they do give you more for your trade as well as a good price on a new vehicle. We will return for another Toyota. Thank you Butler Toyota and staff you made our buying experience a great one and we will recommend others to you. :) Mr. and Mrs. Ray Gas City, Indiana More

Jim Kincaid was an excellent sales man. Even though I gave him little to no notice when stopping by and he was usually busy with other customers, he worked hard at making sure I was taken care of and get gave him little to no notice when stopping by and he was usually busy with other customers, he worked hard at making sure I was taken care of and getting my needs attended to and questions answered. Randy Miles was a good leasing coordinator, very laid back and no pressure. Eric Davis gave me a great deal on the vehicle and was very accommodating in our negotiations. We had a misunderstanding about what all was included in the deal price in part due to my inexperience, but the end result was a great deal. Overall a good experience. I would recommend the dealer. More