
Bill Estes Toyota
Indianapolis, IN
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I purchased a used Honda through Kevin Luzader and worked with Max Akram on financing. Both were friendly, knowledgeable, not pushy, and answered my questions thoroughly and honestly (as far as I could tell with Max Akram on financing. Both were friendly, knowledgeable, not pushy, and answered my questions thoroughly and honestly (as far as I could tell). Most of the vehicles I was interested in were not the lowest price I could find elsewhere, but two were quite competitive. I negotiated a price downward on one of these two vehicles to an acceptable level given my other local options through used car lots, regular dealerships, and a wholesale dealer. In addition, in talking to my local mechanic about a potential used car inspection before purchasing the vehicle, they said Butler Toyota's auto service department had a good reputation. More
I have owned two Toyota vehicles and had them both serviced at Butler Toyota. When it was time to buy another vehicle, I wouldn't consider buying anything other than a Toyota because I trust my Advis serviced at Butler Toyota. When it was time to buy another vehicle, I wouldn't consider buying anything other than a Toyota because I trust my Advisor, Carole Wilkerson and didn't want to work with anyone else. I purchased a Lexus BUT confirmed prior to my purchase that I was able to have it serviced at Butler. They do a fantastic job and charge significantly lower prices that Lexus dealerships. I recommend this to any Lexus owner. I am very particular about whom I work with related to my car and how they relate to me as a woman. Carole is extremely patient, takes the time to explain what needs to be done and why and explains things in a way that I understand without being condescending. Thank you, Carole and Butler Toyota! More
I decided to drive all the way from Chicago and I arrived at the dealer around 8pm. I was cranky and tired. However, immediately after arriving Matt Brown greeted us with EXTREME friendliness. He had even ca at the dealer around 8pm. I was cranky and tired. However, immediately after arriving Matt Brown greeted us with EXTREME friendliness. He had even called during our long drive to wish a safe trip. It was by far, a great experience. I felt secure and NOT taken advantage of (young female are often fearful of buying a car). He walked me through everything patiently and then introduced me to Matt Akrom- the workaholic, but he was also AWESOME. He made sure to convince me to get warranty. I LOOOOOVE THE CAR and I have a more than comfortable montly payment with added warranty- the experience EVERYONE wants! Definitely worth the 3 hr drive, and trust me, I would've been upset if I didn't walk out with the car. ASK FOR MATT BROWN AND MAX AKROM- awesome time! More
Thank you to Jim and Kevin for their very professional service. Both were very friendly, welcoming and informative. I was frequently on the phone with my husband throughout the process of buying our new c service. Both were very friendly, welcoming and informative. I was frequently on the phone with my husband throughout the process of buying our new car but Jim was very understanding and patient in my need to ask my husbands advice on almost everything! I feel like I got a good deal and the service was excellent. I would definitely recommend this dealership and will use them again in the future. Many thanks! More
Andrew was really great helping me decide between multiple cars/brands & helping me find the car that fit my needs. He was really easy to work with and I enver felt under undue pressure to buy a car multiple cars/brands & helping me find the car that fit my needs. He was really easy to work with and I enver felt under undue pressure to buy a car from him. The buying process was quick & painless. More
Thanks for all the help! Everyone was nice and treated me like a friend. Very helpful!! He was also able to provide me with a smooth trade in and stayed quite late to get me a good car. He took it upn himsel like a friend. Very helpful!! He was also able to provide me with a smooth trade in and stayed quite late to get me a good car. He took it upn himself to tell me how to get plates and insurance which was new to me. Finance manager was very nice and stayed until 11 to help! More
Andy was extremely helpful with showing me the Scion tC. No other dealership in Indy had one in stock or demo and I had never driven one. The car is great & Andy was very knowledgeable in addition to being No other dealership in Indy had one in stock or demo and I had never driven one. The car is great & Andy was very knowledgeable in addition to being polite & helpful. I will definitely return to this dealership & refer friends and family to Andy! More
This was my second purchase of a new car at Butler Toyota/Scion. Again, it was a great process. The salesman from my first purchase was retired so Kevin Luzader stepped in to help. Very nice! I feel K Toyota/Scion. Again, it was a great process. The salesman from my first purchase was retired so Kevin Luzader stepped in to help. Very nice! I feel Kevin really listened to what I wanted, made sure my expectation were met and delivered early all the way around. He kept me informed on options I ordered and made sure the install schedule met my schedule. The next time I need a car, this wil be my first stop. More
Andy and his associate, Cole were both great to work with. Andy set up the deal in motion and Cole closed the deal quickly. Andy event went above and beyond his responsibilities to ensure my recurring with. Andy set up the deal in motion and Cole closed the deal quickly. Andy event went above and beyond his responsibilities to ensure my recurring business. Thanks to him I will definitely be back. The level of integrity at this dealership is above reproach! More
Andy knew exactly what I was looking for even better than I did. I came in with two trades and a dream, and Andy put the pieces together for me. While I was out test driving my 4th vehicle he was researchi I did. I came in with two trades and a dream, and Andy put the pieces together for me. While I was out test driving my 4th vehicle he was researching what other vehicles he might have that would put me where I wanted to be, and when I returned he had a new vehicle that i ended up going on to buy. Very Happy with the service, Very happy with the Dealership. They were incredibly up front, and very honest. I felt as though I could ask any question and get an honest answer (and I tested that theory as well). Very pleasant experience, and I'd highly recommend Butler Scion/Toyota and Especially Andy to anybody! More