Bill Estes Toyota

This was my first time buying a car, and I was looking for advice but also someone who would work with what I wanted without trying to push me. Not only did Andy Skinner give me numerous options that for advice but also someone who would work with what I wanted without trying to push me. Not only did Andy Skinner give me numerous options that met my requirements for a new car, he helped me find a car that was exactly what I wanted-affordable, reliable, and a lot of fun. More

I needed to purchase a quality used car, Butler Scion/Toyota provided that car and superior customer service. Andy Skinner made sure that the car was clean and the finance department worked with m Scion/Toyota provided that car and superior customer service. Andy Skinner made sure that the car was clean and the finance department worked with me to get a great rate. I have recommended both Mr. Skinner and Butler to two others since my purchase in December. More

The customer service was fantastic. Specifically, it was pouring down rain when I came in to trade in my lease. Mr. Skinner had already pulled in 2 vehicles into the garage area so we could look in a clean pouring down rain when I came in to trade in my lease. Mr. Skinner had already pulled in 2 vehicles into the garage area so we could look in a clean dry area. I was very impressed. My wife and I will definitely be back when this lease is up. And hoping Mr Skinner will be our guy then too! More

A couple months ago I found myself in a bind and in need of a car with a quickness so I fired off an email to Mr. Skinner with what I was looking for and my price range and the very next day I was driving h of a car with a quickness so I fired off an email to Mr. Skinner with what I was looking for and my price range and the very next day I was driving home in my new truck. I think I spent maybe two hours at the dealership between the test drive and filling out all the paperwork - pretty quick in my experience. I've bought my share of cars and this was, by far, the best experience I've had at a dealership. No high pressure sales tactics, nobody hassling me over my decision to forgo the underbody protection, even gave me a good deal on the trade-in. I've recommended the dealership and Andy specifically to my friends because of my experience. More

I recommend 'Butler Toyota Scion' to everyone! This was I recommend 'Butler Toyota Scion' to everyone! This was the first time I had ever purchased a car "all by myself" and with Andy Skinner's help, i I recommend 'Butler Toyota Scion' to everyone! This was the first time I had ever purchased a car "all by myself" and with Andy Skinner's help, it couldn't have been easier and I couldn't be happier with my 2002 Ford Ranger. I trusted Andy to find exactly what I was looking for...from my price range, down to the color...and he found it! He always answered me honestly when I asked, in reference to buying the truck, "No, seriously, what would YOU do if you were me?"...Thank you Andy and Butler Toyota Scion! More

I was in the market for a used Toyota Highlander. This dealership had a black one and I came over on my lunch to test drive the car. I was very impressed with Kathleen VanClean the selling agent. She ha dealership had a black one and I came over on my lunch to test drive the car. I was very impressed with Kathleen VanClean the selling agent. She had the car all warmed up for me and ready to test drive. She was very nice and professional. They allowed me to keep the car over the Thanksgiving holiday. I came back a couple of days later and told her I loved the car but was unsure I would get financed. Kathleen suggested we try so I did. Max Akrim the business manager got me approved, but with a high APR. I was told that as a condition of the loan I had to get extended warranty. I signed the paperwork for the car and said my husband would be back to sign the paperwork later. I later found out that an extended warranty is never a condition of any loan. I felt as though they took advantage of me by trying to get me to get the extended warranty. I didn't know any better. I found out that selling an extended warranty is a way for dealers/finance managers to make more money off the sale. I ended up getting my down payment back from this dealer and am now looking for a car with another dealer. More

My husband and I had been in the market for a new car for quite some time. We had visited dealerships all throughout Indianapolis and other areas throughout the state. I must say that we are hard people to quite some time. We had visited dealerships all throughout Indianapolis and other areas throughout the state. I must say that we are hard people to please. We were wanting a fairly specific model, color, and features that was nearly impossible to find, but Butler by far had the largest selection of Camrys in the Indianapolis area. Additionally, our salesperson, Chris Combs, was exceptional. He was enthusiastic and easy to work with. Of note, the financial officer, Michael Higgins, was also friendly and easy to work with. We will definitely come back to Butler in the future and would recommend this dealership to anyone. We especially recommend working with Chris, who certainly made our first vehicle purchase as a couple an enjoyable one. More