Bill Estes Toyota

I feel very taken advantage of after my experience here. I made an appointment for routine oil change/tire rotation that's included with my Toyota Care. I was told when I arrived that it was time for my "30 I made an appointment for routine oil change/tire rotation that's included with my Toyota Care. I was told when I arrived that it was time for my "30,000 mile service" and was not told any sort of price, so I assumed it would be no charge just like my oil change/tire rotation (which is what I made the appointment for). After the service I was told my total was $330..... if I had known it would be that much I never would have said yes but the way the service advisor worded it, that was basically my only option, and he never said any sort of price. Obviously I have learned the hard way to not trust anyone in the car industry. I have contacted the service advisor that charged me $330, David Louderback, and Toyota and no one has gotten back with me at all. I am very disappointed and will not be returning. Would not recommend. Also, a big deal was made that they "had to have 5 stars" on the survey I would receive about my experience. You can guess who never received a survey. More

Worst dealer EVER. They make your car worse than when I brought it in and did not want to correct their mistakes. Have to take to court to settle. The GM Vanetta needs They make your car worse than when I brought it in and did not want to correct their mistakes. Have to take to court to settle. The GM Vanetta needs to be fired for the way he treats people. I will never return and hope you never go……. Save yourself the disappointment. More

Worst dealer EVER. After spending over $3000.00 to have my van maintenanced, 2 days before a Florida trip my LR wheel came off in Tennessee at 2AM in the rain. broke off all lug studs, damaged wheel & back my van maintenanced, 2 days before a Florida trip my LR wheel came off in Tennessee at 2AM in the rain. broke off all lug studs, damaged wheel & backing plate. cost me $246.71 for towing & emergency repairs to get back on the road. Not to mention it started to over heat at idle waiting for tow truck, found out they did not plug in cooling fan after replacing a/c compressor. When I picked 1st up my van from the dealer it was making a squealing noise and missing 2 center caps. I took back immediately and they had to bend back the LF backing plate from rubbing on the rotor replacing brakes & tires. Then had to order new center caps they couldn't find. Then on the return visit after trip, the GM, Don Vannetta (worst person ever)was condescending and arrogant refused to replace the damaged rim & backing plate and still has not reimbursed me for me emergency tow & repairs. I wouldn't ever go there for any repairs because like me, your families life could be in jepardy. signed: Lucky to be alive..... no thanks to Bill Estes Toyota. More

I took my car in to have an oil change and to have the service person do an all over inspection. I had been taking my Prius there since 2007 when it was Butler Toyota. There is one consultant that works service person do an all over inspection. I had been taking my Prius there since 2007 when it was Butler Toyota. There is one consultant that works there that is good. his name is Brian, if you do go there for service, please ask for him. The day that I went, Brian was not available, so I worked with another consultant who had worked at Bill Estes Chevrolet before working at this Toyota store. Anyway, when I got my car, the consultant told me that I needed new brakes and tires. I told him that my tires were less than 4 months old and that I had new brakes put on at Butler 6 months prior to this service appointment. I told him that he should read his notes from previous service dates before he made ridiculous claims. I vowed then and there that I would never go back to this Toyota dealership. More

Excellent customer service! Very much appreciated the service advisor's (Lia) knowledge, customer service, and positive attitude! Also appreciated Bill Estes Toyota for the CO Very much appreciated the service advisor's (Lia) knowledge, customer service, and positive attitude! Also appreciated Bill Estes Toyota for the COVID-19 precautions. Thanks again! More

Fred Holmes is very knowledgeable on the products and works hard to get the job done ! Great person to work with! Wouldn’t go anywhere else !! works hard to get the job done ! Great person to work with! Wouldn’t go anywhere else !! More

Excellent service and customer care I have been coming here for 7 years and have received excellent service. Attention to my requests have been met thoroughly and professionally. I will I have been coming here for 7 years and have received excellent service. Attention to my requests have been met thoroughly and professionally. I will continue coming to this dealership in the future. More

Service Review Took car in for regular maintenance. Derrick Hughes checked record to see what was called for. Service performed in a timely manner. Derrick provided Took car in for regular maintenance. Derrick Hughes checked record to see what was called for. Service performed in a timely manner. Derrick provided a write up of car systems check. Excellent service. Thanks Derrick! More

Stopped in for an oil change. We dropped our car in for an oil changed and walked over to the new lot to have a look around. We found out Bob treated my father well and ended up pu We dropped our car in for an oil changed and walked over to the new lot to have a look around. We found out Bob treated my father well and ended up purchasing a new 4 Runner. I have wanted this vehicle for at least 15 years. More

Takata Airbag Recall Work I live closer to several other Toyota Dealerships. We love the service department at Butler Toyota! They provide the very best service! The work was d I live closer to several other Toyota Dealerships. We love the service department at Butler Toyota! They provide the very best service! The work was done in the time frame they provided. More