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Bill Estes Toyota - Service Center

Indianapolis, IN

4.4
53 Lifetime Reviews Review Dealership

53 Reviews of Bill Estes Toyota - Service Center

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September 03, 2020

"I took my car in to have an oil change and to have the..."

- Anna

I took my car in to have an oil change and to have the service person do an all over inspection. I had been taking my Prius there since 2007 when it was Butler Toyota. There is one consultant that works there that is good. his name is Brian, if you do go there for service, please ask for him. The day that I went, Brian was not available, so I worked with another consultant who had worked at Bill Estes Chevrolet before working at this Toyota store. Anyway, when I got my car, the consultant told me that I needed new brakes and tires. I told him that my tires were less than 4 months old and that I had new brakes put on at Butler 6 months prior to this service appointment. I told him that he should read his notes from previous service dates before he made ridiculous claims. I vowed then and there that I would never go back to this Toyota dealership.

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Recommend Dealer
No
Employees Worked With
Other Employees : Casey, Brian Jenkins
July 01, 2020

"Excellent customer service!"

- dealerRater

Very much appreciated the service advisor's (Lia) knowledge, customer service, and positive attitude! Also appreciated Bill Estes Toyota for the COVID-19 precautions. Thanks again!

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Recommend Dealer
Yes
Employees Worked With
Lia Wolfe
March 02, 2020

"Fred Holmes is very knowledgeable on the products and..."

- Holmes

Fred Holmes is very knowledgeable on the products and works hard to get the job done ! Great person to work with! Wouldn’t go anywhere else !!

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Recommend Dealer
Yes
Employees Worked With
Fred Holmes
October 24, 2019

"Excellent service and customer care"

- EW

I have been coming here for 7 years and have received excellent service. Attention to my requests have been met thoroughly and professionally. I will continue coming to this dealership in the future.

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Recommend Dealer
Yes
Employees Worked With
Mike Krohn
October 23, 2019

"Service Review"

- Dan

Took car in for regular maintenance. Derrick Hughes checked record to see what was called for. Service performed in a timely manner. Derrick provided a write up of car systems check. Excellent service. Thanks Derrick!

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Recommend Dealer
Yes
Employees Worked With
Derrick Hughes
October 05, 2019

"Stopped in for an oil change."

- vj325

We dropped our car in for an oil changed and walked over to the new lot to have a look around. We found out Bob treated my father well and ended up purchasing a new 4 Runner. I have wanted this vehicle for at least 15 years.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : William Moore, finance
February 19, 2019

"Takata Airbag Recall Work"

- Matt909

I live closer to several other Toyota Dealerships. We love the service department at Butler Toyota! They provide the very best service! The work was done in the time frame they provided.

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Recommend Dealer
Yes
Employees Worked With
Derrick
October 22, 2018

"required maintenance & oil change"

- Matt909

Great service staff!!!! Had an appointment for required maintenance and an oil change. Waited on the vehicle. Very polite and friendly staff. Quick service. Clean facility. I would highly recommend this service department!

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Recommend Dealer
Yes
Employees Worked With
Jami Tolbird
August 27, 2018

"Butler Toyota service worst experience"

- Driver exp101

I have bad service experience from Butler Toyota service center. I have asked them to fix my car fan motor for squeeing noise and they replaced blower motor with new motor and new filter and new noise coming from same air vents. I have paid full price with labor and parts. I need to go back to them again for same fix since technician don't care about what they fixed. When you call them They don't want to look at that without appointment and not sooner, you have to live with same problem till you get appointment.. They should hire technicians who can diagnose and fix Cars.

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Recommend Dealer
No
Employees Worked With
Derrick
August 08, 2018

"Fleet Vehicle- Steering Wheel Issue"

- bsteffy

Our office (The Salvation Army) recently moved to the north end of Indianapolis and searched for a Toyota dealership to take our Toyota products for service. Our search led us to Butler Toyota and Mike Berry. We thought our steering wheel needed replaced due to cracking. Mike Berry Quoted us $800 US dollars for the repair. Being a not for profit we would rather see the money go back to our community where we can do the most good. Mike understood this. He gave us several options and told us he'd call back in a day or so. The following day Mike called to tell us the repair was done and the cost was $110.50! Mike made a few calls and found a company who could repair the crack properly and save us money on replacing the steering wheel. They did an amazing job and you cant tell the steering wheel had split open! It's a great feeling to know there are companies like Butler Toyota and people like Mike Berry who are focused on building and maintain customer relationships than building a hefty bank account! Buddy Steffy Facilities Services Coordinator The Salvation Army, Indiana Division

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Recommend Dealer
Yes
Employees Worked With
Mike Berry
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