Bill Fick Ford

Kelvin Riddler was extremely helpful, polite, and answered every question I had. I am not familiar with how to operate gadgets like navigation systems, sun roofs, etc., but Kelvin was very knowledge answered every question I had. I am not familiar with how to operate gadgets like navigation systems, sun roofs, etc., but Kelvin was very knowledgeable not only concerning every gadget in the cars, but also the more necessary functions of the cars themselves. I cannot say enough about Kelvin. I took a while to make up my mind - several hours in fact, and two test drives of each of the two vehicles I was considering, but Kelvin was happy to take me on all the test drives I wanted and gave me really helpful, impartial information about each of the two vehicles. He didn't hurry me at all, unlike some other dealerships I have visited over the years. I recently had an unpleasant experience at another dealership, and I was very happy that my experience at Hillcrest Ford was so much better. Kelvin's customer service approach was really refreshing in the car dealership business. What impressed me the most was that Kelvin concentrated on me, was not distracted by other things going on in the dealership (yet another bad experience I've had elsewhere) and having given me all the facts on the cars, gave me time to decide and ask any final questions. It was quite late when I left the dealership, but I am so very happy with my final selection. Thank you Kelvin. More

BEST CAR BUYING EXPERIANCE EVER!! I was in and out quickly. I do not have the best credit and did not qualify for a new car but they worked really hard and found me a barely used one that I absolutely quickly. I do not have the best credit and did not qualify for a new car but they worked really hard and found me a barely used one that I absolutely love! They gave my top value for my trade in, and reworked the finance numbers until I was comfortable with them. So not what I expected from a car dealership, (& I have had a couple bad experiences at the other large dealership in town.) I felt like I was the one in charge and was not being pushed around by the dealer. The paperwork process was completely paperless on a desk with a built in touchscreen PC and took all of 10 minutes! Thank you Jeremy, Chase, their managers and the ENTIRE Hillcrest team!..... .........Including the Quick Lane Service and the Body Shop! I went to Hillcrest because their service, parts and body shop departments had always treated me right the last couple of years. They helped me fix what the local lube chain messed up and gave me a fair deal on brakes, tires, and body work on my old Toyota minivan. I am completely happy with ALL their departments and know where to go if I need ANYTHING related to my car and future vehicles! More

Purchase of the truck went great, went in for warranty work and was told they couldn't duplicate the door handle problem , and had ordered the tail lights which were full of water, they had it for a week work and was told they couldn't duplicate the door handle problem , and had ordered the tail lights which were full of water, they had it for a week and couldn't get them? I repair cars and could have them the next day. So I replaced the lenses. I developed a heart condition and was laid up for a few months, I called to schedule the door handle and was told I would have to leave it again, for how long? What ever you do don't give them a negative on there report card, the courtesy will be gone. Typical dealer traits. I will never buy a new $60k truck again. Even though I need one. More

These guys were absolutely awesome! I really am grateful to Ron and, his manager and, anyone else who was involved for staying so late waiting on us to make our way all the way from Tulsa to help me get int to Ron and, his manager and, anyone else who was involved for staying so late waiting on us to make our way all the way from Tulsa to help me get into the exact car I wanted. They were very polite and, a pleasure to work with! Thank you all so much! God bless! I would definately recommend them to my friends. More

I came. I test-drove. I purchased. This was by far the best car buying experience I have had. Adam Chernosky was very professional, helpful and cordial. I never felt pressured to purchase anything other best car buying experience I have had. Adam Chernosky was very professional, helpful and cordial. I never felt pressured to purchase anything other than the vehicle I drove to Huntsville to acquire. I appreciate how the internet has changed how we shop for vehicles. Daniel Strickland was also very helpful when it came time to finalize the financing. Thank you again, and I am very happy with my purchase. Great salesmen, great selection of vehicles. It was worth the drive. More

Davidlakins has now sold me three fords in the last two years.He is courteous ,very knowledgeable of all vehicles ,and works so hard to get you the best deal possible.I would recommend anyone to David wh years.He is courteous ,very knowledgeable of all vehicles ,and works so hard to get you the best deal possible.I would recommend anyone to David who might be interested in anew or used car or truck. Jeffry Johnson More

This is the third truck I have bought from Hillcrest Ford. My memory of the first two, (a few years ago), are all good. This time though, was even better. I was really not looking forward to buying a Ford. My memory of the first two, (a few years ago), are all good. This time though, was even better. I was really not looking forward to buying another vehicle. I stared out looking online at different dealerships inventory, to get a feel for what was available, and the price range. I had been doing this for about 3 or 4 months. Then one day I was looking over the Hillcrest inventory online and saw a truck that fit what I was looking for. Submitted a information request online, and within probably about 30 mins David Larkins from Hillcrest called me. We set up a meeting time. He had the truck already brought up to the front ready for me to take it on a test drive. My wife and I drove it around for about an hour. Got a good feel for it. Liked it. Went back to Hillcrest. David was waiting to see how it went. We talked about the pros and cons of this various model. He was very informative on this model. I wanted to add a stepside bar and trailer hitch without upgrading to a higher convenience package. He said they could make that happen. So, we then discussed price. I liked their offer, we filled the credit app. and then made the purchase. David and everyone at Hillcrest made the whole process very easy. I would recommend then to anyone looking for a vehicle. More

My first experience buying a new car was excellent! Adam was outstanding and helped me to understand what vehicle was best for me while keeping my price range in mind. His knowledge, honesty, and friendlin was outstanding and helped me to understand what vehicle was best for me while keeping my price range in mind. His knowledge, honesty, and friendliness made sure my first buying experience was perfect. I would highly recommend working with Adam and the staff at Hillcrest to buy a new car. - Craig More

Chris Conner was a great saleman, service and very friend and not pushy like alot of salemans. Made sure you understood every thing about the car. and not pushy like alot of salemans. Made sure you understood every thing about the car. More

I am truly excited with the purchase of my new 2013 Ford Tauras! David Larkins was very knowledgeable as to this car. He was very impressive on how much he cares about good customer service . That is very Tauras! David Larkins was very knowledgeable as to this car. He was very impressive on how much he cares about good customer service . That is very important to the purchase of a car.Your finance team were awesome on how well they worked to put me in my dream car. Thank you very much.I definetly will reccomend David Larkins and the great team you have. Sincerely Sandra Hasty More