Bill Hood Ford Lincoln

Recently I received a recall letter from Ford describing a recall that was potentially need if my vehicle matched certain performance problems occurring in my year model Freestyle. Prior to the service lett a recall that was potentially need if my vehicle matched certain performance problems occurring in my year model Freestyle. Prior to the service letter I had a check engine light come on and the related issue was to an EGR valve. As my vehicle was out of warranty I replaced the EGR valve and this seemed to clear up the check engine light and all systems ran as normal. Upon receipt of the letter I brought my vehicle to this dealership and consulted them about the recall which was for a reflash on the PCM/ECM and if it needed it. They decided to take my car in, but when I received it the check engine light was on and throwing several cylinder bank lean codes meaning there was a vacuum leak somewhere in the system after they disassembled everything and put it back together. My car was in the shop for approximately a total of 3 weeks where they could not figure out what the issue was. Throught out the three weeks tey continually told me they were trying different parts and very poorly documented the procedured they took to attempt a fix. Upon my final receipt of the vehicle the check engine light was off, but no sooner than i drove off of the lot did my check engine light return with a code saying that the EGR valve was not functioning properly. At this point I returned to a very rude manager who continually tried to cut me off and blame their incompetence to return my vehicle to its original operation on me replacing a part that had been functioning properly for weeks on me and in so many words refused service any further. This isn't to mention the fact that the second time I received my vehicle that several coolant lines had been removed and vacuum lines were unhooked. At this point I escalated the issue to further management who wanted nothing more than to give me a discount on buying a new low mileage vehicle from them. In Essence, Buyer Beware. I am supposed to feel that the dealer should be able to fix their own vehicles. At this point I will never purchase another vehicle from this dealer. More

Found my newsed truck on the internet. Alexis set everything up for me. Lenny followed through with 'cab' service from the airport in my truck. The paperwork was ready for me and they even worked aro everything up for me. Lenny followed through with 'cab' service from the airport in my truck. The paperwork was ready for me and they even worked around a snaffu with my insurance agent. The entire process took about an hour. The truck was as advertised and pricing was fair. A little slow in the beginning with email but quickly amped up the responses. I recommend this dealer with my one experience. More

very poor salesman ship not to friendley went there to buy a escape didnt care for the salesman no personality didnt try and help would i buy a vechicle from them no i wouldnt go back buy a escape didnt care for the salesman no personality didnt try and help would i buy a vechicle from them no i wouldnt go back More

While shopping for a new Ford Escape in August 2011, I asked the salesperson why there was 300 miles on the car. I was told it was because they had done a swap with another out of town dealer. I fell for asked the salesperson why there was 300 miles on the car. I was told it was because they had done a swap with another out of town dealer. I fell for it and bought the car. The vehicle came with a free 6-month trial of Sirius XM satelite radio. When I went to register the radio, I was told that someone else had already registered it and that I only had 1 month left on the free trial. They even gave me the name of this person. I became suspicious and decided to spend the $35 for a Carfax on a vehicle I already owned - silly! To my surprise, I discovered that I had been flat-out lied to. The vehicle had been delivered straight from the factory to the dealer in February 2011 with only 10 miles on it! The whole story about a swap was a bold-faced lie!!! When I called to question why I had been lied to, I was again floored by the dealers reaction. They told me it was no big deal and not to worry about it. Yes, the car had been sold to someone else in April 2011 who drove the car home. The financing then apparently fell through and the car was returned to the dealer after a week of this person driving it. Somehow they are legally able to still sell this used car as new since the original paperwork from the 1st sale never went through. When i asked them if they would at least refund me the $35 I spent on having to buy a Carfax to discover their lies, they refused. So here i am wasting more time writing this review. Hopefully it will save someone else from having to deal with these liars! You would think in this day and age you wouldn't be treated like this as a consumer! SHAME ON YOU BILL HOOD FORD!! DON'T BUY ANYTHING FROM THIS DEALERSHIP!!! More

Well ..we didn't buy a Jeep but a Ford F250 Diesel PreOwned. We xx'd all the info we could find on the internet and with other dealers and Phillip was totally up front with us on trade in values on o PreOwned. We xx'd all the info we could find on the internet and with other dealers and Phillip was totally up front with us on trade in values on our F150 minus $200, but the Kelly Blue Book site did say a dealer would take into consideration his cost for prepping trade in for resale. Also the price we paid for the F250 diesel was several thousand dollars below other places we visited and deals we searched for online. Overall we were very satisfied with our experience at Bill Hood Ford in Hammond, LA and with our salesperson Phillip Munoz. More