Bill Hood Ford Lincoln

Great experience Great place, great people. Easy to talk to and get along with. They were reasonable on prices and discounts and they want what's best for you. Great place, great people. Easy to talk to and get along with. They were reasonable on prices and discounts and they want what's best for you. More

Worst experience ever Worst experience at a dealership EVER! I wish I would have never purchased my vehicle through this place. Sales/finance told us what we wanted to hear Worst experience at a dealership EVER! I wish I would have never purchased my vehicle through this place. Sales/finance told us what we wanted to hear to purchase the vehicle but service dept doesn’t honor what was promised. I’ve only had the vehicle for about 4 months and have had to bring it into service at least 3 times, which was multiple days I had to take off work. Customer service agents will tell you what you want to hear on the phone or through mobile app, but again, service dept doesn’t honor what the agents promised. Scheduled an oil change and diagnostic, only to arrive to be told they dont have anyone on staff today to do the diagnostic. Made the appointment for 8:30, and at 10:00 my vehicle is still sitting in the same spot where I dropped it off, still not touched. Asked cashier how long it would take, and she told me it was first come first serve. So what was the point in making an appointment?? I will never purchase another vehicle from this place. Once warranty is up, I will never return to this dealership and will advise all friends and family to not come to this place. All they want is your money, then they don’t care about you after. UPDATE: After posting this review, Lenny Becnel, Manager at Bill Hood Ford Lincoln responded and asked me to call him. I spoke with him briefly about my issues and he advised he would get back to me. 2 business days later, I received a call from Barbara Wilkinson, in the Customer Relations dept, asking when I could bring my vehicle in for service, which I brought in the same day. Barbara was very nice and friendly, but I did find it a little off-putting when she asked, "Since we are doing this for you, I'm going to ask you to do something for us, and change your review" I felt like this question should have been asked of me AFTER the service was completed, not before (I have been in the customer service industry for 10+ years, and I know mistakes happen, but I would not have asked a customer to change their review before I had a chance to make things right). I also didn't feel as if they were doing anything above and beyond for me by simply servicing my vehicle, which should have been serviced weeks prior, but again, she was very nice and friendly each time I spoke with her. It turns out, my transmission was bad and had to be replaced. Luckily I purchased the added warranty, so I didn't have to come out of pocket, but a part of me felt like the dealership knew the transmission was bad when it was sold to me as we noticed the transmission issues on the test drive, but didn't think anything of it at the time, until the issues got worse. I'm updating the review because Barbara asked me too, but I still don't think the dealership did anything to warrant a good review from me. Everything that was completed after I posted this initial review, should have been done from the get go. The only thing that was done for me was they waived the $100 deductible for the warranty, which I do appreciate, but I don't feel that alone deserves a good review. It shouldn't take a customer writing a bad review to get the same level of service that I would normally expect from any dealership. More

Excellent crew!!! Drove 2.5 hours to does business with this team. They made me an offer I couldn’t refuse. Thanks to Jack, Chris, Marshall and Lief. You guys rock! Drove 2.5 hours to does business with this team. They made me an offer I couldn’t refuse. Thanks to Jack, Chris, Marshall and Lief. You guys rock! More

Amazing Service Everyone here is friendly and courteous. This is my third vehicle purchase from this particular dealership. When the time comes for another I will def Everyone here is friendly and courteous. This is my third vehicle purchase from this particular dealership. When the time comes for another I will definitely be back. I wouldn’t want to go anywhere else or work with anyone else. More

Overall satisfied with transaction The truck was delivered on Tuesday and I was very pleased with the quality and service the salesman was Gary and he went above and beyond The truck was delivered on Tuesday and I was very pleased with the quality and service the salesman was Gary and he went above and beyond More

Easy Dealing Our salesman Leif was great and knowledgeable. The walk through with the vehicle with Jack was very knowledgable also. The dealership was clean and I Our salesman Leif was great and knowledgeable. The walk through with the vehicle with Jack was very knowledgable also. The dealership was clean and I would recommend anyone to deal at Bill Hood Ford. More

Terrible customer service Bring my 2018 f150 in for the steering wheel buttons not working. I take a day off work sit here until 1 o’clock before they tell me the problem and c Bring my 2018 f150 in for the steering wheel buttons not working. I take a day off work sit here until 1 o’clock before they tell me the problem and can’t get part until tomm so we will put it back together and you can take another day off work to bring it back in for it to be fixed! Instead of giving me a loaner vehicle and repair my brand new truck. The I get in my vehicle and it is put back I correctly! More

Bill Hood always first class Stephen Perrin, Leif, and the rest to the BH crew took great care of me. As always outstanding customer service and speedy process had me on my way in Stephen Perrin, Leif, and the rest to the BH crew took great care of me. As always outstanding customer service and speedy process had me on my way in a hurry. They always find a way to get it done! More

Quick and easy I came in and they already had what I wanted waiting for me to test drive. They worked with me on price and went into great detail about how the whole I came in and they already had what I wanted waiting for me to test drive. They worked with me on price and went into great detail about how the whole process was goin to go, considering this was my first vehichle. I had a great experience all around all the way from Mrs. Babara helping me line up the car, to Mr. Gary getting me the deal I needed, and to finish it off with Mr Marshall walking me through the payment process. All in all I would highly recommend Bill Hood to anybody. More