Bill Hood Ford Lincoln

Surprised by how easily things went. I heard of a sale on the Ford Escapes on the radio, but at a dealership in Baton Rouge. I went online and saw that the deal was from Ford and availab I heard of a sale on the Ford Escapes on the radio, but at a dealership in Baton Rouge. I went online and saw that the deal was from Ford and available at Bill Hood Ford in Hammond. I filled out the request for information and got perappoved credit. When I got to dealership to have a look, Phine greeted me and asked what I was interested in. I told her what I wanted to test drive and how much I wanted to spend. She found exactly what I wanted and got all the paperwork done while I was working. I never felt pressured. She showed me several options and let me decide. She called after purchase to ask if I had any questions or if I needed anything to call her anytime. More

was looking for a good deal on a suv and I got it Heard about the rebates on the Ford Escape from a friend so my wife and I went to Bill Hood Ford.We met a great young salesman by the name of Alex Cru Heard about the rebates on the Ford Escape from a friend so my wife and I went to Bill Hood Ford.We met a great young salesman by the name of Alex Crump,who was very easy to deal with and didnot put a lot of pressure on us.We found a 2016 Ford Escape S model we liked and we then met with the finance manager named Jason Newman.Mr. Newman did a great job finding a great rate for us and we were very happy with the financing. More

Best dealership experience EVER! Not York typical car dealership. If you are looking for friendly fast service where they do not push or try to pursway you to get a vehicle. This is y Not York typical car dealership. If you are looking for friendly fast service where they do not push or try to pursway you to get a vehicle. This is your place. Mr. CJ and Mr. Devin are amazing! I encourage everyone to stop by and talk with them! More

Misleading and False advertising Called about a vehicle online to confirm the vehicle is available. Was told they had the vehicle and willing to make a great deal. Drove 1 hour to thi Called about a vehicle online to confirm the vehicle is available. Was told they had the vehicle and willing to make a great deal. Drove 1 hour to this dealership and walked the lot for 10 minutes in the scortching Louisiana heat to look for the vehicle with a new salesman only to be told the truck was sold yesterday (still showing available online Stock # : 15606 VIN : 1FTEW1CP7FKD46563) Very disappointed and would NEVER consider going back. More

Worst car buying experience EVER!! Awful awful service. If you want to buy a car from Bill Hood Ford, DO NOT USE DAROLYN OR LENNY!! Tried to buy my son a car for Christmas and could n Awful awful service. If you want to buy a car from Bill Hood Ford, DO NOT USE DAROLYN OR LENNY!! Tried to buy my son a car for Christmas and could not get either of them to call me back after multiple calls, texts, and emails to get a quote on shipping and finalize the sale of a 2010 Camaro. Leonard was supposed to be working on and when I talked with him he said "I will call you back in 2 minutes". I had to call him back 3 hours later and Darolyn said "he is with a customer" and said he would call me back that day. Of course he didn't. This went on for 3 days and when I finally got ahold of him the next morning on Christmas Eve, he informs me that they sold the car that night. All in all I spent 3 days, 12 calls, 6 text messages, and 3 emails for nothing! It is absolutely the worst car buying experience I have ever had (and that is saying a lot!). DO NOT USE LENNY OR DAROLYN AT BILL HOOD FORD UNLESS YOU JUST WANT THE RUN AROUND! More

I highly recommend salesman C.J. Adams. My husband & I and went to Ford just to get a broshure. We didn't plan on buying a new vehicle. Before we got out our vehicle, my husband prayed we would get an h I and went to Ford just to get a broshure. We didn't plan on buying a new vehicle. Before we got out our vehicle, my husband prayed we would get an honest christian salesman that would kniw John 3:16. We met C.J. and over conversation with him we knew he was a christian.Needless to say he sold us a 2014 Ford Edge & he and his wife are now a part of our church family. God is good! More

I have given this dealership a rating of five because all of the employees were very friendly and helpful. They helped me find a good car for a pretty good price. My new car is good on gas and has many techn of the employees were very friendly and helpful. They helped me find a good car for a pretty good price. My new car is good on gas and has many technological advances. Thank you for your service. Sincerely, The Jacksons More

Glad I bought my car. Happy with the purchase. CJ Adams the salesman and Chris the finance man did a great job. Thx Rhino Ulery the salesman and Chris the finance man did a great job. Thx Rhino Ulery More

Extremely helpful in selecting a car suited to my needs Extremely helpful in selecting a car suited to my needs Willing to help me with electronic programs and usefulness of same Set up financial payments Extremely helpful in selecting a car suited to my needs Willing to help me with electronic programs and usefulness of same Set up financial payments agreeable More

Drove into empty service bay. Sat in my vehicle realizing that no one is coming out to help. So I went into service office. Was not greeted. There was a service advisor and a tech in office. Another service that no one is coming out to help. So I went into service office. Was not greeted. There was a service advisor and a tech in office. Another service advisor entered from service garage area. She greeted me and asked what I needed. I told her I just needed someone to pop a plastic cover back onto windshield module behind rear view mirror. She tried to fix it herself and failed. She called Sony, a tech from the garage. She then disappeared? He came with greasy hands and dirty clothes in my brand new car to try and fix my problem. He failed. Finally the other service advisor who was in the office originally when I arrived, had his try to pop it back on. And he failed. Obviously the part is broken and needs to be ordered and replaced. Three Ford service employees have all tried to put a plastic cover on a module and failed. But wait, can you bring IT BACK SO ANOTHER TECH CAN FIX IT? I asked why don't they just order the part and then I will come back when the part arrives? No cannot do that, have to come back and find out why the part is not working? I will tell you why. ITS BROKEN OK !!!!!! So service advisor #2 goes into office and grabs service advisors #1 (Rachael)'s business card and tells me they open at 0730 and techs get there at 0800. Thanks More