My family and I have been bringing our 3 Lincolns to Bill
Hood Hammond, for service, for the past 10+ years. The passenger headlight went out on my 2015 MKC, and I was told I had to make an appointment at th
Hood Hammond, for service, for the past 10+ years. The passenger headlight went out on my 2015 MKC, and I was told I had to make an appointment at the dealership to get it replaced (a local auto shop was not an option). I dropped off my car and was notified a few hours later that not only was the bulb blown ($269.48), but the headlight ($1,954.93) and ballast ($386.56) also needed replacing, including tax and labor ($337.50) my total would be $3,235.20. I asked if just the bulb could be replaced and was told no, that the whole bumper needed to be removed and the entire headlight, ballast and bulb replaced for the light to work again due to a fried wire. I picked up my car without getting it fixed, and called my neighbor who works on cars, for a second opinion. He took a look at it and could not see where a wire was fried, or any other reason why the ballast and entire headlight needed replacing, just a new bulb was needed. I ordered a two pack bulb on Amazon for $23.99. My neighbor replaced the bulb in 30 minutes and IT WORKED!!!! I called Bill Hood Service the next day to express my concern and they said this was only a temporary fix, that it will blow the bulb again. Well, no-one EVER gave me another option than the $3300 one. I feel lied to, how can you be a reputable company and treat returning customers this way? I believe they were trying to take advantage of me because I'm a young woman "who knows nothing about cars". I will think twice before I EVER go back to Bill Hood Hammond for service. I will also need a three row Lincoln in the next year and can assure you Bill Hood will NOT get my business.