Bill Hood Hyundai - Service Center

This dealership is like any other dealership. A bunch of leeches. The manufacturer clearly makes a defective engine. The 2.0 in the Tucson’s and when it fails from common issues with the vehicle A bunch of leeches. The manufacturer clearly makes a defective engine. The 2.0 in the Tucson’s and when it fails from common issues with the vehicle the dealership expects the vehicle owner to pay $4,000 to replace the damages caused by the faulty engine. Some people this may be an easy task but others it’s more of a death sentence. For those who rely on the vehicle to commute to work, all of sudden cannot due to the damages. Until you are in the predicament of possibly losing everything due to issues caused by something that is out of our control. More

I’m not sure who to be aggravated with, Bill Hood or Hyundai. I accidentally hit a garbage can with my front left bumper and it set off a sensor and the quote to repair is over $1000. There isn’t a dent Hyundai. I accidentally hit a garbage can with my front left bumper and it set off a sensor and the quote to repair is over $1000. There isn’t a dent just a scrape. I’m now riding with an engine warning light on and no way to repair I’m 75 on a fixed income. I’ve been a Bill Hood customer for years with Nissan. More

Truly exceptional experience with the service department. Quick and efficient service on both of our Hyundai's that we purchased here with Bill Hood, and the service staff is a pleasure to work with. Will Quick and efficient service on both of our Hyundai's that we purchased here with Bill Hood, and the service staff is a pleasure to work with. Will continue to service our vehicles and purchase future vehicles here. More

The service department is completely incompetent and lazy. They will not try to solve any problem and don't do any leg work for the customer. They do not communicate or follow up. lazy. They will not try to solve any problem and don't do any leg work for the customer. They do not communicate or follow up. More

Sevice department bad cop good copped me, a 74 year old lady My check engine light came on & I called to make an appointment. Was told that it was probably that my gas cap was not on properly. I wanted it chec My check engine light came on & I called to make an appointment. Was told that it was probably that my gas cap was not on properly. I wanted it checked out any way & they gave me an appt. a week away. In that time the light went off but I wanted to be sure nothing major was wrong. Was told it was ok if it wasn't "flashing" I was there, wanted it fixed was rudely told I would need an appt. Told them I had one that was why I was there. He looked, saw it, said "oh" I told them I was planning to take a road trip with my grandson & wanted to be sure I didn't have any problems. They said they would call me when ready. This was 8:30am they close at 5:30 pm Heard nothing from them all day & at 5:10 pm I went there. Was told they were still "finding issues" and "didn't Jerry call you?" I told them no one called me. He got Jerry and he said, "I'm sorry' bad news it will cost over 2,000.00 for the repairs. The other guy started explaining technical details of what was wrong, stating it was an old car (10 yrs with only 82,000 miles on it) I told them no one called to get my permission to repair it for that amount of money. They said, "you need it fixed if you are going on a trip with your grand son" and then then one explaining what was wrong said it would be around 1,800.00 and Jerry butted in and shook his head & said "no $2,000.00". I told them I didn't want them to fix it and would just go somewhere else. Jerry handed me his card and said it was probably time for a new car. His card said he was a Sales Consultant, imagine that. I told him I would buy a Ford or Chevy then if I needed a new car, and he snipped that "it looks like you are just done with having a Hyundai then?" Rude men, double-teaming for profit. I AM DONE WITH BILL HOOD HYUNDAI certainly. More

HORRIBLE Experience With The Service Dept. Bill Hood Hyundai 401 N Morrison Blvd, Hammond, LA Sarah Bougher 09/20/16 I wouldn't even grant this dealership, or service department, one star Bill Hood Hyundai 401 N Morrison Blvd, Hammond, LA Sarah Bougher 09/20/16 I wouldn't even grant this dealership, or service department, one star!!!!! I had an absolutely HORRIBLE experience with the service department. I will NEVER step foot on this lot again and will continue to share my experience with anyone who is affiliated with their lot. I have a Hyundai Sonata, 2013 limited model. I have been hearing a noise with my engine, even after it got serviced by them. I was told by Gerber collusion to contact the service man, Erik, to follow up with the review. After SEVERAL attempts to follow up, I NEVER got a call back from them. One day, about two weeks later, my problems progressed. I attempted to call once again and spoke with a man named Les. He was COMPLETELY rude and insisted that there were NO problems because THEY serviced it. I told him, "Sir, I would not call if I was no longer having service trouble." Three days later, after having more problems with the car, I came into the office and spoke with a guy and told him all of the problems I was having with the car. He told me that I would have to speak with Erik, who serviced the car prior to me coming in. When Erik entered the room, he came in with disbelief and a horrible attitude, stating that the car has a "clean bill of health" and that there is nothing wrong with my car because THEY serviced it, along with Progressive and Gerber. THEN, he made the remark, "I think you're making up an excuse because you just don't want the car." I was horribly offended by the way he spoke to me, when all I was asking was for someone to listen to my engine. (Let me make this point clear: If I did not want a car, I would either sell it, or not buy it in the first place!) I told him that I will be taking my car to get a second opinion, and will be turning it into the insurance company and he threw the clipboard on the desk and stormed out. I am disgusted by the way I was treated. I have tried to seek higher management but have failed. I am leaving this comment so others know the professionalism of their service department. Thank you. More

Dismissive - Did not fix issue I brought my car back to this dealership after my 2016 santa fe sport front ventilated seats quit working immediately after they repaired the seat bel I brought my car back to this dealership after my 2016 santa fe sport front ventilated seats quit working immediately after they repaired the seat belt recall. I notified them immediately after returning home that this issue had surfaced (30 min. drive). They told me no problem, they would correct it when I brought my car in for the district manager to evaluate another issue with the steering. That was supposed to be in May. I decided to bring in to have the ventilated seats repaired (since apparently they were making little effort to having the district manager meet with me) . Both my son and daughter (20 and 16) also noted how the seats were no longer working. Every now and then they would come on, but this was rare. After waiting over an hour (I was told back in May that obtaining a rental while they looked at it would be no problem), I was told it worked fine. Both myself and my daughter looked at it with him and neither could feel the ventilation on the lower seats. They continued to say it was working fine. This is absolutely ABSURD as I had no problems with it until the seatbelt issue was repaired. I don't know how they get away with this, but I should not be surprised as I brought my car back within 24 hours of purchasing to let them know there was an issue with the steering and I did not feel safe driving it. This was the final straw! UNBELIEVABLE!!!!!!! Thus, I will be filing a Better Business Bureau report shortly. More

Horrid service. Absolute worst service I have ever seen. First, I schedule an appointment online and receive verification of the appointment via e-mail. Next I call t Absolute worst service I have ever seen. First, I schedule an appointment online and receive verification of the appointment via e-mail. Next I call to see if my wife can get a rental or loaner while they do the work. Explaining that I was having transmission trouble to the gentleman on the phone and explaining we are leaving on a road trip soon. I was told since the car was not under warranty that was not possible. Fair enough even though we have purchased 3 cars from them over the years. So my wife arrives at the scheduled time only to be told they had no appointment scheduled for her and there was no one to work on the car. At which time she showed them the receipt I received confirming the appointment showing I requested the transmission diagnostic. Nothing was noted online about any special days when the right mechanic was there to do the work nor was it mentioned to me when I had spoken to them on the phone. Still they made no attempt to rectify the situation only stating that we could bring it back later in the week. Sorry but with no service work on Saturdays it's not easy to get the car in and we had already made special arrangements. Then they finally agree to check the car for codes even though I had no lights on but ok.. Following that my wife was told the car needed two factory recalls but they couldn't do them until we purchased a new battery from them because ours was too old. Wait, I am pretty sure the battery still cranks just fine. So after spending over an hour there and pleading with the service ( I use that term very loosely in this situation ) manager we got nothing other than a sorry... So long story short, Bill Hood will never see another dime from me. Be it buying a vehicle or having work done. This was an absolute joke and I will steer as many people clear of Bill Hoods as I possibly can. More

Service Scams My cars powersteering went out and I found out that there is a recall on the part. I took it to Bill Hood to correct the recall and they called me bac My cars powersteering went out and I found out that there is a recall on the part. I took it to Bill Hood to correct the recall and they called me back saying that they couldn't do it because my ignition module (switch) needs to be replaced. They said that they would replace it for $750! I called Baton Rouge Mazda and they said that Bill Hood is full of it and that the recall could be done. I took it to Baton Rouge, they performed the recall without having to replace the switch and I found a local mechanic to replace the switch for $168. Baton Rouge was charging $400 to replace the switch, which is still half of Bill Hoods estimate. Bill Hood Mazda/Nissan tried to take advantage of me, saying that something had to be replaced before performing the recall and then over charging for the service. They are conartists and should face some type of penalty! More