Bill Jacobs MINI - Service Center

Mitch Shefveland has been my service advisor and is a rockstar. He is personable, knowledgeable and I never feel pressure from him or feel like he is trying to make a sale. His warm presence builds a rel rockstar. He is personable, knowledgeable and I never feel pressure from him or feel like he is trying to make a sale. His warm presence builds a relationship of trust which is the most important to me. I highly recommend Mitch and Bill Jacobs! More

This is an exceptional place. All of the staff were friendly and helpful. What I thought was going to be a huge hassle since I had to come from quite a distance turned out better All of the staff were friendly and helpful. What I thought was going to be a huge hassle since I had to come from quite a distance turned out better than I expected! Mitch in service was so kind. He kept me updated while I was waiting and explained everything. If I ever need anything for my MINI I will definitely be back. Maybe even to buy a new one!! More

Recently I needed to get a big job done to my car. I was very relieved to have gotten the help I need from Mitch S. In service. He was very timely on his updates and was always sure to get me taken ca I was very relieved to have gotten the help I need from Mitch S. In service. He was very timely on his updates and was always sure to get me taken care of. I rested assured that my car was in great hands. I want to also thank the technician Will for being so awesome at what he does. He always works on my car and I’ve never been let down by these guys. Overall my experience at Bill Jacobs Mini Service is always great. For as long as I’ll own a Mini, I will always choose Bill Jacobs for my service destination. More

Mitchell, my service advisor, did a great job explaining all the work needed. Kept me up to date on the progress. Nice working with him! all the work needed. Kept me up to date on the progress. Nice working with him! More

I have owned my Mini just under 6 years and it was out of warranty. My transmission was acting up on me on a Saturday and I was unable to drive my car any longer. I was VERY worried about what it would cost warranty. My transmission was acting up on me on a Saturday and I was unable to drive my car any longer. I was VERY worried about what it would cost to repair and whether I was going to be able to get a rental on Monday. I called and left Mitch Shefveland a message 15 minutes before he was due to start work. Mitch returned my call 5 minutes later, 10 minutes before his start time!! I am out of their service range so he told me to get my car towed in and he would have a loaner car for me when I arrived. It turned out I was going to need a NEW transmission!😳 Mitch reached out to Mini and between Mini and the dealership I received a goodwill offer to replace my Mini transmission for a GREATLY reduced price. I am feeling so thankful right now! I have Mitch Shefveland to thank for this. My next car I buy will more than likely be a Mini and Mitch is the reason why! Every time I have had to receive service on my car Mitch has gone way above and beyond my expectations! Mitch Shetland deserves a HUGE raise! More

Since purchasing our new Countryman experience with the dealership has been terrific. Our service advisor Mitch has been attentive to our needs and has provided excellent service. dealership has been terrific. Our service advisor Mitch has been attentive to our needs and has provided excellent service. More

Mitch went above and beyond for us! Best service I’ve ever had! He went over each item and provided a video. It was a reasonable price too! Best service I’ve ever had! He went over each item and provided a video. It was a reasonable price too! More

Such great customer service by Mitch! Explains everything thoroughly and provides updates on status of service throughout visit. Explains everything thoroughly and provides updates on status of service throughout visit. More

Service at Bill Jacobs Mini has always been impeccable. This is due to the thoroughness of Mitch Shefveland. He explains the recommended and required maintenance in detail and makes sure to apply the websi This is due to the thoroughness of Mitch Shefveland. He explains the recommended and required maintenance in detail and makes sure to apply the website discounts. He is a gem ♥️ More

The best service ever. Mitch Shefveland is just outstanding!! He is knowledgeable, helpful, courteous, pleasant. I feel like I have a good friend who has my back. He is ve Mitch Shefveland is just outstanding!! He is knowledgeable, helpful, courteous, pleasant. I feel like I have a good friend who has my back. He is very thorough in explaining what service is needed and why. Also recommending prevention service and when and if it is needed. I am now driving my 5th Mini Cooper because I love the car and thrilled with the level of service in general Mitch just takes it over the top More