If I can give Zero stars I would! I've been in the market for a vehicle for a few months now. I recently moved to Naperville, literally I live down the street from this location and I went to this dealership for my dream car, the Mini Cooper. I went into this location, applied for the Loan, got approved & then the seller comes back to me and states that "the banks just closed-to continue the process the next day" fine. The next day and no word front the seller.. I called and the seller he will check into their finance department for any update and call me back. He never called me back. Three days later, I called again and a different seller said dealer was supposedly off the next few days. So this new dealer was going to check into their finance department for any new updates and call me back. this new dealer NEVER CALLED BACK! ... all of this was like 3 weeks ago. Today 4/17/18 I decided to give a call back to the dealership. I spoke to someone he said he check their finance department for any updates in regards to the credit check and my application. I have NOT RECEIVED A CALL BACK. Clearly these people needs to work on consistency, customer service and keeping true to their word CAUSE THEY SUCK! I am down at the Chevrolet of Naperville down the street and I am purchasing my first New Car! And I am being service way better than Mini Bill Jacobs dealership!!!!! Unfortunately due to poor customer service I wasn't able to get my dream car. But i will settle with Great service from a Chevy dealership down the street!!!!!