Bill Jacobs MINI - Service Center

My 2023 JCW Countryman was recently repaired from a serious pot hole incident that took place 26 days prior to receiving the repaired car. Despite the time it took to receive my car back, Mitch Shefvel serious pot hole incident that took place 26 days prior to receiving the repaired car. Despite the time it took to receive my car back, Mitch Shefveland provided timely updates on parts delivery, repair estimates, rental accomodations, etc. Overall, I have been impressed with the dealership since I made my first Mini purchase in 2022. Nice work to Mini Team in Naperville. More

Over this past weekend, I found the locking pin on my fuel door stuck in the locked position. After figuring out that my 2023 model doesn’t have a manual release I reached out to Mitch who made getting m fuel door stuck in the locked position. After figuring out that my 2023 model doesn’t have a manual release I reached out to Mitch who made getting my Mini in for service easy. Service at Bill Jacobs is consistently great and Mitch as my service advisor always makes the process smooth. More

Mitch from the service department is amazing! Always good communication and great service!! They make it so easy! Always good communication and great service!! They make it so easy! More

Great dealer. Ive bought 4 minis from here. Our service advisor, Mitch, has been our advisor since our 1st mini back in 2014. Great guy, always friendly and very h Ive bought 4 minis from here. Our service advisor, Mitch, has been our advisor since our 1st mini back in 2014. Great guy, always friendly and very helpful. More

Mitch was great to work with everything went smoothly, he kept me updated every step of the way kept me updated every step of the way More

Mitch is fantastic. He is Very personal able and friendly. Thanks for the warm welcome always. He is Very personal able and friendly. Thanks for the warm welcome always. More

Mitch from the service department is great: he is personable but focuses on getting you what you need and back on the road. The whole time is great! personable but focuses on getting you what you need and back on the road. The whole time is great! More

I've been having my service done here for 10+ years. Mitch is the reason I keep coming back. He listens to my concerns, and I trust his recommendations. Mitch is a major reason why I bought my 2nd Mini Mitch is the reason I keep coming back. He listens to my concerns, and I trust his recommendations. Mitch is a major reason why I bought my 2nd Mini here. More

I’ve been going to Bill Jacobs for last 4 years and Mitch is alway great and is alway so helpful is alway great and is alway so helpful More

Mitch Shefveland was very helpful ~ answered all my questions and kept me updated on the repairs! questions and kept me updated on the repairs! More