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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
564 Reviews
Call Service Center (630) 717-6464

564 Reviews of Bill Jacobs MINI - Service Center

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May 24, 2023

Great customer service. Enjoyed working with Steven Erazo very professional and helpful with getting my car serviced. More

by mary
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Mary, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Mary, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 24, 2023

I had the pleasure of working with Steven Erazo. He was very kind and made my experience very easy. More

by tamara
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Tamara, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you're ever in need of more help, please let us know!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Tamara, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Please don't hesitate to reach out to us if there's anything more we can do!

May 24, 2023

Steven was very helpful and knows how to explain what my car needs done clearly without me feeling overwhelmed. More

by Sarah
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Sarah, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you have any further questions, please don't hesitate to reach out!

May 24, 2023

Came in to get my car serviced and had the pleasure of working with Steven Erazo. Very helpful and informative. More

by obed
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Obed, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2023

Great customer service. Mitchell shefveland, my service advisor, is always helpful with walking me through needs and recommendations. Love my mini dealer!! More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Jill, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Aug 20, 2023 -

Bill Jacobs MINI responded

Hi Jill, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! Please don't hesitate to reach out to us if there's anything more we can do!

May 19, 2023

Excellent service and attention to detail. Mitch Shefveland is professional and personable- he’s a pleasure to work with. The new waiting area is comfortable. Overall, a great experience. More

by Mnmp
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Mnmp, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2023

Have gotten my car serviced here a few times, Mitch has been helpful and explains everything clearly. Good customer service. More

by Mini Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Report | Print
Jun 18, 2023 -

Bill Jacobs MINI responded

Hi Mini Customer, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

May 12, 2023

I have been coming to Bill Jacobs Mini in Naperville for my car service since 2017. Mitch my service advisor has been very accommodating, helpful and he takes time explaining to me what service I needed. My More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Report | Print
Jun 17, 2023 -

Bill Jacobs MINI responded

Hello Eddie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2023

nick huerter did a great job when I brought my mini in for service. great guy. More

by hannahlehnhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nick huerter
Report | Print
Jun 17, 2023 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you have any further questions, please give us a call. We're always happy to help!

April 30, 2023

Nick Huerter did a great job when I brought my Mini in for service. Highly recommended More

by bosawc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Jun 17, 2023 -

Bill Jacobs MINI responded

Hi Bosawc! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

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