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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
558 Reviews

558 Reviews of Bill Jacobs MINI - Service Center

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February 25, 2023

Friendly always. very knowledgeable about your service, always willing to take care of any problems that I may be having with my car. Bill Jacobs dealership in Napervi More

by tedprom2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon,Joe great people
Mar 02, 2023 -

Bill Jacobs MINI responded

Tedprom2000, thank you for your kind review; we are h If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! appy to pass along your comments to the team here at MINI Service Center!

February 22, 2023

Mitch has been so helpful in explaining needs for our Mini and making sure we are comfortable with what work will be completed. He is friendly and knowledgeable. Looking forward to having him care for us More

by achpollock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi Achpollock! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

February 21, 2023

If God created the perfect service advisor, it would be Mitch Shefveland. Above and beyond doesn’t begin to describe his expertise, detail oriented service and kindness. We have taken our Mini Cooper to More

by nbomke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Mar 02, 2023 -

Bill Jacobs MINI responded

Nbomke, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Nbomke, thanks for taking the time to leave a review.

February 20, 2023

Mitch was very helpful when I had to bring my car in for service. He made the whole process quick and easy and offered a loaner car as well. Very good service More

by Tommy.cronin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch shefveland
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi Tommy.cronin! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

February 17, 2023

Great service super helpful everyone was super nice. Would recommend to every mini owner. They let me know what needed to be addressed. More

by Nachowitzcraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thanks again for the recommendation, and have an amazing day!

February 17, 2023

Mitch ins the service department is always a pleasure. From the time I arrive, through the various status updates of my vehicle to completion. I am very pleased with the service all around. More

by Tiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi Tiana, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2023

Favorite dealership. The people are honest, knowledgeable and patient. Mitch in service is the best. Highly recommend. More

by Jjdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Mar 02, 2023 -

Bill Jacobs MINI responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2023

They are very customer focused and Brendon Chervinko is an excellent service advisor! My car is always clean when I pick it up and it’s always ready on time and they tell me upfront exactly what’s needed a More

by Tchervinko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Mar 02, 2023 -

Bill Jacobs MINI responded

Tchervinko, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

January 31, 2023

Working with Bill Jacobs has been easy and I would recommend. There are quick to provide great service and make up for when things do not go according to plan. More

by JoeyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Mar 02, 2023 -

Bill Jacobs MINI responded

Joeyb, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2023

It was very informative service and had a clean environment. Will continue to do service here More

by tori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon and Mitchell
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi Tori, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, MINI Service Center

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