Bill Jacobs MINI - Service Center

I have owned my mighty 2012 Mini Cooper Countryman All 4 S since 2018. What I didn’t know about Mini Coopers going into being a new owner of one is alllll the maintenance that goes into them. Quickly did I S since 2018. What I didn’t know about Mini Coopers going into being a new owner of one is alllll the maintenance that goes into them. Quickly did I realize this to be the case when one thing after another started to act up and was informed that the previous owner didn’t do any necessary maintenance, leaving me obviously responsible for everything moving forward. Being a full time student and worker, the financial and physical demands of needed to safely get from point A—B became taxing. I was met with nothing short of the best and attentive service by every advisor — special shout out to Brendan and Mitch! Whatever concerns I brought to the table they met me with compassion, empathy and an action plan to keep my “Z” (short for Zebra bc she’s white with black stripes) up and moving. I am so grateful and would go nowhere else with my mini, because there’s no one else I trust more than these guys! Thank you for all you do! More

The Naperville Mini dealership has always serviced my 2016 Countryman with the utmost care in providing me with quality service to my car. My service advisor, Mitch Shefveland, is a professional on instr 2016 Countryman with the utmost care in providing me with quality service to my car. My service advisor, Mitch Shefveland, is a professional on instructing me on what services need attention now and what services can wait for a future time. More

Been coming here for years. Really appreciate the fact that they have loaners available if needed. Smooth and consistent service. Mitch does a great job taking care of my Mini & Really appreciate the fact that they have loaners available if needed. Smooth and consistent service. Mitch does a great job taking care of my Mini & always exceeds my expectations! More

Fast and easy service experience. Worked with Mitchell. Definitely will continue to bring my mini here. Worked with Mitchell. Definitely will continue to bring my mini here. More

Mitch is great, always a pleasure to work with and with his level professionalism I have no doubt that my vehicle is in good hands and I trust him with all of my vehicle concerns. his level professionalism I have no doubt that my vehicle is in good hands and I trust him with all of my vehicle concerns. More

On time appt with great customer interaction regarding expectations and future considerations. I’ve always been happy each visit. expectations and future considerations. I’ve always been happy each visit. More

Friendly always. very knowledgeable about your service, always willing to take care of any problems that I may be having with my car. Bill Jacobs dealership in Napervi very knowledgeable about your service, always willing to take care of any problems that I may be having with my car. Bill Jacobs dealership in Naperville is the best dealership I have ever felt with Keep up the good work More

Mitch has been so helpful in explaining needs for our Mini and making sure we are comfortable with what work will be completed. He is friendly and knowledgeable. Looking forward to having him care for us Mini and making sure we are comfortable with what work will be completed. He is friendly and knowledgeable. Looking forward to having him care for us and our Minis going forward! More

If God created the perfect service advisor, it would be Mitch Shefveland. Above and beyond doesn’t begin to describe his expertise, detail oriented service and kindness. We have taken our Mini Cooper to Mitch Shefveland. Above and beyond doesn’t begin to describe his expertise, detail oriented service and kindness. We have taken our Mini Cooper to Bill Jacobs MINI in Naperville twice. Once for general maintenance and another for pothole damage which resulted in extensive repairs. Each time, Mitch called daily with updates. In the later case, he communicated with our insurance company, providing comprehensive photos and estimates, so they couple approve our claim. He worked with us on pricing when the insurance failed to cover a necessary alignment AND… provided us with a loaner vehicle for weeks during the extensive repairs. He is a genius at explaining technical jargon for laymen’s like myself. And he’s just an all around wonderful person. As you can see, I’d take out a billboard professing my love for Bill Jacobs MINI if I could! Just THE best. More

Mitch was very helpful when I had to bring my car in for service. He made the whole process quick and easy and offered a loaner car as well. Very good service service. He made the whole process quick and easy and offered a loaner car as well. Very good service More