Back

Bill Jacobs MINI - Service Center

Naperville, IL

5.0
564 Reviews

564 Reviews of Bill Jacobs MINI - Service Center

Sort by
February 17, 2023

Great service super helpful everyone was super nice. Would recommend to every mini owner. They let me know what needed to be addressed. More

by Nachowitzcraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thanks again for the recommendation, and have an amazing day!

February 17, 2023

Mitch ins the service department is always a pleasure. From the time I arrive, through the various status updates of my vehicle to completion. I am very pleased with the service all around. More

by Tiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi Tiana, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2023

Favorite dealership. The people are honest, knowledgeable and patient. Mitch in service is the best. Highly recommend. More

by Jjdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Mar 02, 2023 -

Bill Jacobs MINI responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2023

They are very customer focused and Brendon Chervinko is an excellent service advisor! My car is always clean when I pick it up and it’s always ready on time and they tell me upfront exactly what’s needed a More

by Tchervinko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Mar 02, 2023 -

Bill Jacobs MINI responded

Tchervinko, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

January 31, 2023

Working with Bill Jacobs has been easy and I would recommend. There are quick to provide great service and make up for when things do not go according to plan. More

by JoeyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Mar 02, 2023 -

Bill Jacobs MINI responded

Joeyb, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 31, 2023

It was very informative service and had a clean environment. Will continue to do service here More

by tori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon and Mitchell
Mar 02, 2023 -

Bill Jacobs MINI responded

Hi Tori, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, MINI Service Center

January 30, 2023

Mitchell Shefveland was super helpful during my service appointment with replacing my tire! I will tell friends and family about the great service! More

by Whitlock.nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Mar 02, 2023 -

Bill Jacobs MINI responded

Whitlock.nora, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thank you so much again for your feedback! We hope you have a great day!

January 27, 2023

Dependable. Do what they estimate and do it well. Especially Brendon and Jim who delivered the loaner, and then delivered my car More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon and Jim
Feb 28, 2023 -

Bill Jacobs MINI responded

We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

January 25, 2023

Worked with me for what services needed attention before other services. Cost was also a factor. More

by Cooper survived
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Mar 01, 2023 -

Bill Jacobs MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 18, 2023

My advisor Mitch is one of the most experienced and honest person I have dealt with in my entire driving experiences. He is a great communicator and asset to your company. Thank you for the opportunit More

by camille sumner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch S
Mar 01, 2023 -

Bill Jacobs MINI responded

Camille Sumner, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thank you so much again for your feedback! We hope you have a great day!

...
31
...