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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
558 Reviews

558 Reviews of Bill Jacobs MINI - Service Center

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January 30, 2023

Mitchell Shefveland was super helpful during my service appointment with replacing my tire! I will tell friends and family about the great service! More

by Whitlock.nora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Shefveland
Mar 02, 2023 -

Bill Jacobs MINI responded

Whitlock.nora, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thank you so much again for your feedback! We hope you have a great day!

January 27, 2023

Dependable. Do what they estimate and do it well. Especially Brendon and Jim who delivered the loaner, and then delivered my car More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon and Jim
Feb 28, 2023 -

Bill Jacobs MINI responded

We appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

January 25, 2023

Worked with me for what services needed attention before other services. Cost was also a factor. More

by Cooper survived
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
Mar 01, 2023 -

Bill Jacobs MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 18, 2023

My advisor Mitch is one of the most experienced and honest person I have dealt with in my entire driving experiences. He is a great communicator and asset to your company. Thank you for the opportunit More

by camille sumner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch S
Mar 01, 2023 -

Bill Jacobs MINI responded

Camille Sumner, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thank you so much again for your feedback! We hope you have a great day!

January 16, 2023

Nice Friendly greeting Mitchell was awesome explaining the situation very helpful in understanding my needs for time I look forward to my next visit 😀 😊 More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell shefveland
Mar 01, 2023 -

Bill Jacobs MINI responded

Hi Maria, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 15, 2023

It has always been a pleasure working with the staff at Bill Jacobs Mini. Though not always for the most part the service has been top notch. Mitch Shefveland, who I’ve had the pleasure of working with is More

by eoquinn17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Mar 01, 2023 -

Bill Jacobs MINI responded

Eoquinn17, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 10, 2023

I ordered a replacement part through this dealership, and it arrived in a timely fashion. When I had the part installed along with some other much-needed maintenance on my vehicle, the service was quick, and More

by Ethan.osuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon C.
Mar 01, 2023 -

Bill Jacobs MINI responded

Ethan.osuch, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 10, 2023

My 2017 Mini Cooper Clubman was having a coolant leak. Which was causing the engine to overheat. I reached out to my advisor, Mitch Shefveland, to get his insights. On his day off, he took the time to set More

by MitterB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Mar 01, 2023 -

Bill Jacobs MINI responded

Mitterb, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

January 07, 2023

They're always very friendly and very informative. They take the time to explain details and answer any questions. They definitely go above and beyond. Brendan had my old registration stickers scraped More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Mar 01, 2023 -

Bill Jacobs MINI responded

Liz, thank you for your kind words and this wonderful review! Thanks again for taking the time to leave us this information about your recent visit. Take care!

December 27, 2022

Brought my car in for service. We had been going to Zeigler in Orland Park. Our advisor at Bill Jacobs in Naperville is Brendon. Wow! Very impressed. He worked with us to make sur More

by Acbhope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
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