Bill Jacobs MINI - Service Center

Personnel were willing to work with customer (me) and accommodate their needs. This included providing a hike car to my residence and the return of my car to my residence in a timely fashion as per my re accommodate their needs. This included providing a hike car to my residence and the return of my car to my residence in a timely fashion as per my request. This was my first involvement with Bill Jacobs Mini and they excelled in customer service! More

Mitch provides an excellent service. He is very helpful. The dealer looks nice and clean. The refreshment bar for customers is fantastic! He is very helpful. The dealer looks nice and clean. The refreshment bar for customers is fantastic! More

Great service with special attention to all of the details. Courteous staff and an overall great experience. details. Courteous staff and an overall great experience. More

Mitchell Shefveland our service advisor, gave us the very best customer experience we ever experienced best customer experience we ever experienced More

My experience with the Naperville Mini service was amazing! Mitch S. was super responsive and made sure I was taken care of during the whole process. I was traveling across country and without his ded amazing! Mitch S. was super responsive and made sure I was taken care of during the whole process. I was traveling across country and without his dedication to servicing my mini I would not have felt confident getting back on the road. Thank you Mitch!!! More

Outstanding service from start to finish! Mitch kept us up to date and informed at all times! Mitch kept us up to date and informed at all times! More

I had to move to a new mini dealer and chose Bill Jacobs. Mitchell Shefveland was great to work with in service. They talked me through my car with an inspection and then gave options to repair. I look fo Mitchell Shefveland was great to work with in service. They talked me through my car with an inspection and then gave options to repair. I look forward to working with them again. More

Friendly, knowledgeable staff, both in sales and in service. Easy to make a service appointment. service. Easy to make a service appointment. More

I’ve been a mini owner since 2009, and the Bill Jacobs service department is amazing! My car needed a variety of things fixed and my car is now running like brand new! Aldo Huerta went above and beyond to service department is amazing! My car needed a variety of things fixed and my car is now running like brand new! Aldo Huerta went above and beyond to make sure it was a smooth and seamless experience. I didn’t have to wait long with my active 2 year old, and received a loaner vehicle quickly! He even helped me transfer the car seats over. I received updates frequently over the two days my car was in the shop, and pick up was also quick! I will always recommend Bill Jacobs service , specifically Aldo! More

Very attentive and professional. I was here for an oil change and that is what was done correctly .Mitchell was great I was here for an oil change and that is what was done correctly .Mitchell was great More