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Bill Jacobs MINI - Service Center

Naperville, IL

5.0
558 Reviews

558 Reviews of Bill Jacobs MINI - Service Center

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August 25, 2022

Mitch in service was helpful and informative! ! I feel comfortable now sending my daughter to college with her car!! More

by Christy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Aug 27, 2022 -

Bill Jacobs MINI responded

Hi Christy, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!

Aug 27, 2022 -

Bill Jacobs MINI responded

Hi Christy, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 18, 2022

Mitch has been my service advisor for last 2+ yrs and he provides the best customer experience. He is patient and provides detailed overview of services and charges. Highly recommended to use him as your s More

by vijayit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch shefveland
Aug 19, 2022 -

Bill Jacobs MINI responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at MINI Service Center! Thanks again for the recommendation, and have an amazing day!

August 12, 2022

Brought my 2008 Mini in for service and was treated with respect and friendliness the entire time. I was put in a rental for the time they looked over and wrote up the issues and was then informed of them a More

by Ilovekell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo
Aug 14, 2022 -

Bill Jacobs MINI responded

Ilovekell, we are glad we could help! We look forward to your next visit! Take care!

August 10, 2022

I have never had a better experience than I have at this dealership with Mitch. By far the best advisor I’ve ever worked with. I drive 45mins out of my way to work with the amazing team here. I will recomme More

by meggy1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch, and super nice bald technician (sorry forgot his name, but he’s the best too)
Aug 13, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

August 09, 2022

If you want professional and quality service, Bill Jacobs is the place to take your MINI! We have always worked through Mitch and we think he is the best but everyone working at Bill Jacobs seems great. Qual More

by Dbteacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch
Aug 11, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 03, 2022

Had a wonderful experience with Mitch this week! He communicated regularly with updates on my car, and explained everything clearly. I genuinely felt taken care of and that his service was above and More

by Samantha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Aug 06, 2022 -

Bill Jacobs MINI responded

Hi Samantha, thank you for your kind review; we are happy to pass along your comments to Mitch here at MINI Service Center! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2022

Excellent service from start to finish- every time! Aldo, by far, has been the best service advisor over the past several years! More

by Michael.mclarty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
Aug 01, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2022

Great customer service. Knowledgeable advisors and techs. Highly recommend this dealer. Mitch is a great advisor to work with. I’m a former BMW tech and this dealer is up th More

by BJ Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell S.
Aug 01, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Aug 01, 2022 -

Bill Jacobs MINI responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2022

Prompt service and excellent follow up. I knew the status of my vehicle throughout the repair. Mitch was a great service rep More

by MikeOGrady22856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shefveland
Jul 29, 2022 -

Bill Jacobs MINI responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 27, 2022

Mitch at Bill Jacobs MINI is the best service manager I’ve ever had the pleasure of dealing with. Prompt, polite, and thorough are the first three things that I experience when dealing with him. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Shevland
Jul 29, 2022 -

Bill Jacobs MINI responded

Hi Scott, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

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