Bill Jacobs MINI - Service Center

My experience with the Naperville Mini service was amazing! Mitch S. was super responsive and made sure I was taken care of during the whole process. I was traveling across country and without his ded amazing! Mitch S. was super responsive and made sure I was taken care of during the whole process. I was traveling across country and without his dedication to servicing my mini I would not have felt confident getting back on the road. Thank you Mitch!!! More

Outstanding service from start to finish! Mitch kept us up to date and informed at all times! Mitch kept us up to date and informed at all times! More

I had to move to a new mini dealer and chose Bill Jacobs. Mitchell Shefveland was great to work with in service. They talked me through my car with an inspection and then gave options to repair. I look fo Mitchell Shefveland was great to work with in service. They talked me through my car with an inspection and then gave options to repair. I look forward to working with them again. More

Friendly, knowledgeable staff, both in sales and in service. Easy to make a service appointment. service. Easy to make a service appointment. More

I’ve been a mini owner since 2009, and the Bill Jacobs service department is amazing! My car needed a variety of things fixed and my car is now running like brand new! Aldo Huerta went above and beyond to service department is amazing! My car needed a variety of things fixed and my car is now running like brand new! Aldo Huerta went above and beyond to make sure it was a smooth and seamless experience. I didn’t have to wait long with my active 2 year old, and received a loaner vehicle quickly! He even helped me transfer the car seats over. I received updates frequently over the two days my car was in the shop, and pick up was also quick! I will always recommend Bill Jacobs service , specifically Aldo! More

Very attentive and professional. I was here for an oil change and that is what was done correctly .Mitchell was great I was here for an oil change and that is what was done correctly .Mitchell was great More

Mitch in service was helpful and informative! ! I feel comfortable now sending my daughter to college with her car!! ! I feel comfortable now sending my daughter to college with her car!! More

Mitch has been my service advisor for last 2+ yrs and he provides the best customer experience. He is patient and provides detailed overview of services and charges. Highly recommended to use him as your s provides the best customer experience. He is patient and provides detailed overview of services and charges. Highly recommended to use him as your service advisor for Mini. More

Brought my 2008 Mini in for service and was treated with respect and friendliness the entire time. I was put in a rental for the time they looked over and wrote up the issues and was then informed of them a respect and friendliness the entire time. I was put in a rental for the time they looked over and wrote up the issues and was then informed of them and all of my options. Aldo never pressured me and made sure to follow up after to make sure I understood all the information I was given. I will continue to return. More

I have never had a better experience than I have at this dealership with Mitch. By far the best advisor I’ve ever worked with. I drive 45mins out of my way to work with the amazing team here. I will recomme dealership with Mitch. By far the best advisor I’ve ever worked with. I drive 45mins out of my way to work with the amazing team here. I will recommend this dealership, especially Mitch, to anyone. More