Bill Jacobs MINI - Service Center

This Dealership is incredible! !!! Had a devastating situation and Mitchell, the Service Advisor and the Service Manager stepped up and addressed the situation with care, concern an !!! Had a devastating situation and Mitchell, the Service Advisor and the Service Manager stepped up and addressed the situation with care, concern and professionally. If not for them, I would have been left with no one to turn to. Mitchell worked tirelessly to help us resolve getting our Mini fixed appropriately. The Service Advisor tolerated working with insufferable People to help us. He kept us up to date on arrival of parts and where we stood to get this situation resolved. I would suggest that if you are looking for the best dealership, this one is the best! More

BMW strives to give exceptional service to every customer and I can say that is true with all of my services through the years. Mitchell Shefveland, service advisor is exceptional and I can say he is a star and I can say that is true with all of my services through the years. Mitchell Shefveland, service advisor is exceptional and I can say he is a star employee! More

Great service! Mitch was great and it was super easy to leave my car with him! Mitch was great and it was super easy to leave my car with him! More

Mitch at Mini BMW is a great adviser and respects the customer, I greatly appreciate what he does and that he explains exactly what it’s needed in maintaining my Mini, Mitch is a great asset to your deal customer, I greatly appreciate what he does and that he explains exactly what it’s needed in maintaining my Mini, Mitch is a great asset to your dealership and I don’t mind driving an hour to get great service. Thank you in advance from a customer that will continue to come to your dealership because of great Employee such as Mitch! More

Mitch, my service advisor was outstanding to work with. Mitch kept me informed every step. Great dealership and great people like Mitch. Mitch kept me informed every step. Great dealership and great people like Mitch. More

I took my mini Cooper into Bill Jacobs to get it serviced for an oil change and the air conditioner, they were very very busy. Aldo Huerta made sure to keep in contact with me to let me know what was going o for an oil change and the air conditioner, they were very very busy. Aldo Huerta made sure to keep in contact with me to let me know what was going on, he even came back after hours to make sure the paper work was done so I could pick up my car after hours. My car purrs like a kitten, it runs great, happy car happy owner! More

Mitch was great to work with. His attention to detail as well as his great communication on my vehicle’s status throughout the entire process was perfect. His attention to detail as well as his great communication on my vehicle’s status throughout the entire process was perfect. More

Mitch Shefveland was fantastic to work with! !! My calls were returned very quickly and he updated me on the progress of my car daily. I will definitely be going back!!! !! My calls were returned very quickly and he updated me on the progress of my car daily. I will definitely be going back!!! More

Aldo is so knowledgeable and helpful. Highly recommend him in the service department. Always does a great job! Highly recommend him in the service department. Always does a great job! More

I have continued to have positive service experiences at Bill Jacobs Mini. My newest service advisor, Mitch has been friendly, helpful and communicative with keeping my car maintained. I have been satisf Bill Jacobs Mini. My newest service advisor, Mitch has been friendly, helpful and communicative with keeping my car maintained. I have been satisfied with their past warranty work and impressed the dealership's communication and daily updates on repair progress. The active reception is a cool concept and it's nice to be able to go over the car with the advisor and foreman while it's on the lift. More