Bill Jacobs MINI - Service Center

I was very pleased with the service provided by Nick and the rest of the team at Bill Jacobs Mini. I was having problems connecting my 2022 Mini Cooper SE with the app and thought I’d need to sit on the pho the rest of the team at Bill Jacobs Mini. I was having problems connecting my 2022 Mini Cooper SE with the app and thought I’d need to sit on the phone with customer service resetting things. Turns out I had a faulty module which needed to be replaced. The whole process was painless—from scheduling the pickup of my vehicle to the delivery of my car back to me. A loaner was provided for the time mine was in the shop which ended up being two weeks because of a shipping delays for the part. Nick kept me informed every step of the was with daily text updates. Nobody wants to have a problem with a brand new vehicle. But if you do, you want to be confident that it will be handled hassle-free. Bill Jacobs delivered, and I have no complaints about my experience. Thanks for great service! More

Service at this Mini Dealership was Amazing!! We drove an hour to get to this location and we’re glad that we did. Once we arrived, we were greeted right away & service began on my Cayenne. There was a comp hour to get to this location and we’re glad that we did. Once we arrived, we were greeted right away & service began on my Cayenne. There was a complimentary visual inspection which was a pleasant surprise. Mitchell Shefveland was our advisor and he was great! Mitch was knowledgeable, friendly and respectful (he addresses both me and my partner) I sometimes get ignored with regards to car conversations. Our advisor told us about different Mini Events in Naperville, recommended the 3yr Oil Change service for only few extra bucks. Overall, very pleased! This is our home dealership! More

First class service and friendly people. They saved me hundreds with an oil change warranty and took great care of my Mini. Ask for Mitch he’s the best. hundreds with an oil change warranty and took great care of my Mini. Ask for Mitch he’s the best. More

Mitch Shefveland always makes sure to walk me through everything the service crew are looking at with my car! everything the service crew are looking at with my car! More

Mitch S has been an outstanding service manager every time I have brought my mini in for servicing. He offers options for both body and mechanics services. Mitch and Joe are thorough in their inspection time I have brought my mini in for servicing. He offers options for both body and mechanics services. Mitch and Joe are thorough in their inspection of my car, encourage and answer questions and are clear about immediate and future service needs. I highly recommend Bill Jacobs mini and am grateful for the professional service I have received. More

Mitch is great! Takes great care of me and always keeps me informed of the status of my vehicle me informed of the status of my vehicle More

Greeted immediately when I drove in for service. Nick was attentive, friendly and professional. Kept me informed of the status of my service. Paid attention to details and listened to my concerns about m was attentive, friendly and professional. Kept me informed of the status of my service. Paid attention to details and listened to my concerns about my mini. More

Nick H. Was a fantastic communicator! He helped me get exactly what i wanted and I appreciate that! Thankyou! exactly what i wanted and I appreciate that! Thankyou! More

Great customer service and outstanding work preformed on my vehicle. Will recommend to all friends my vehicle. Will recommend to all friends More

I came in for an oil change and was greeted immediately. I appreciate Nick for his help, he was very kind and professional and talked through everything with me. I appreciate Nick for his help, he was very kind and professional and talked through everything with me. More