Bill Kay Buick GMC

Easy Car Shopping with Taylor Our relationship started with an email. Taylor took my request seriously (other sales people did not) and made the whole process so easy! She never s Our relationship started with an email. Taylor took my request seriously (other sales people did not) and made the whole process so easy! She never said she couldn't do something....even find a competitive car and coordinate test drives! She is honest, responsive, knowledgeable and goes the extra mile for her customers. She managed to get us the price we wanted with little hassle and located the vehicle for us. She worked with our schedule for multiple visits with two kids in tow without skipping a beat. Our time was valued and she did her best to not waste it. She had documents ready, our car cleaned on arrival and questions answered. We love our new car and would recommend Taylor to everyone. More

Awesome Experience Taylor was amazing! The gave me a GREAT deal and took my trade. I ended up paying LESS than I expected! I have not stopped talking about them to fa Taylor was amazing! The gave me a GREAT deal and took my trade. I ended up paying LESS than I expected! I have not stopped talking about them to family, friends, and co-workers. It was worth the drive from Indiana to Downers Grove! Thank you, thank you, thank you. More

Everthing we could ask for We purchased our 2016 Buick Encore from William Cedeno. William was very helpful showing us the features of the Encore. We always are quite deliberate We purchased our 2016 Buick Encore from William Cedeno. William was very helpful showing us the features of the Encore. We always are quite deliberate when purchasing a new vehicle and after about our third visit of the week, we new that it was time to go forward with the purchase. At know time were we pressured in the least. Mark Neumann also assisted us for which we are grateful. More

A GREAT TIME AT BILL KAY I PURCHASED MY 2015 BUICK ENCORE FROM DURAN AND HE WAS VERY HELPFUL HE ANSWERED EVERY QUESTION WE HAD AND ALSO MADE OUR CAR BUYING EXPERIENCE VERY FUN I PURCHASED MY 2015 BUICK ENCORE FROM DURAN AND HE WAS VERY HELPFUL HE ANSWERED EVERY QUESTION WE HAD AND ALSO MADE OUR CAR BUYING EXPERIENCE VERY FUN WE DID NOT FEEL PRESSURED AT ALL I WOULD ADVISE ANY ONE WHO IS LOOKING TO BUY A VEHICLE TO STOP OVER AT BILL KAY BUICK GMC AND SEE DURAN AND NICK FIVE STARS FOR BILL KAY BUICK GMC More

Amazing! I just went there yesterday and left with a great car, my first car purchase and they helped me to finance it and have low monthly payments. I would r I just went there yesterday and left with a great car, my first car purchase and they helped me to finance it and have low monthly payments. I would recommend anyone to go, I had the best help from Tyler and David in sales! More

Great experince... PAINLESS and VERY Helpfull My family and I recently was in search of a vehicle after ours was totaled. After walking out of several dealerships I found myself at Bill Kay GMC. M My family and I recently was in search of a vehicle after ours was totaled. After walking out of several dealerships I found myself at Bill Kay GMC. My sales person was Issac and he was very personable and attentive. They had several vehicle we were interested in, one specific my wife wanted to see. We found out it was at another dealer and Issac made arrangements to have it brought over. It was clean and exactly what we wanted. We went through the entire process without a hitch. They even popped popcorn for our kids, keeping them busy! They understood our current situation and worked with us. Even the finance person Mike was very helpful and got us a great rate. Several days later I got a call from Issac and he said he had located the spare key for our new vehicle and said stop by any time to grab it. That went above and beyond and is GREAT customer service in my book. Over all I had a great experience here and would highly recommend this dealer to anyone. I don't usually write reviews but after working with Bill Kay and already knowing buying a new vehicle can be a hassle they made the experience painless. More

Great Job Isaac helped me get out of my old lease and into my new lease. He made me an offer I couldn't refuse. Beth was an excellent help as well. This will be Isaac helped me get out of my old lease and into my new lease. He made me an offer I couldn't refuse. Beth was an excellent help as well. This will be my 3rd car from this dealership. Service department is great. More

Great customer service without being pushy I am currently sitting in the lobby waiting for all of the paperwork to go through with my new car so I figured I would use this time to write a quick I am currently sitting in the lobby waiting for all of the paperwork to go through with my new car so I figured I would use this time to write a quick review of how great my experience was here. I dealt with a gentleman named Tom Murphy. If you need a car, ask for him! I dread car shopping because of the stereotype car salesmen have. Tom was the complete opposite! Never once did i feel pressured into anything. The process was quick and easy, and Tom was incredibly knowledgeable about his product, probably due to his 47 years of experience in the industry. I would come here and spend more knowingly (within reason) just because of the customer service I was provided. Thank you Tom. I look forward to working with you in the future! More

New Car Purchase Paul Miller and his associates helped my wife and I out greatly finding the perfect car at the best price possible. Paul's very personable and a pleas Paul Miller and his associates helped my wife and I out greatly finding the perfect car at the best price possible. Paul's very personable and a pleasure to work with. More

General manager saved the day After several issues with the vehicle that I purchased, I contacted the general manager, Eddie Boliaux, he listened to all of my concerns, set me up w After several issues with the vehicle that I purchased, I contacted the general manager, Eddie Boliaux, he listened to all of my concerns, set me up with a loaner car and took care of all my issues. Dealing with Eddie was a great experience More