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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.4
739 Reviews

739 Reviews of Bill Kay Buick GMC - Service Center

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September 14, 2023

Always a pleasure to deal with Brian in service. Always gets me in and out for service to my GMC. No complaints More

by vegasman711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Sep 18, 2023 -

Bill Kay Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience!

September 03, 2023

It was a good experience! All questions were answered in a timely manner! Thank you! More

by NN3131
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Candre
Sep 04, 2023 -

Bill Kay Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience!

August 30, 2023

I didn't have an appointment but I was able to drop my car off and it was repaired the next day. I was called each time they found new problems. More

by GILROSESTEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
August 22, 2023

Amazing service, fixed engine noise correctly and promptly. All questions were answered in a timely manner and vehicle was ready on time. More

by ARYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado, Nicholas Candre
Aug 23, 2023 -

Bill Kay Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

August 15, 2023

I came in for an issue my car was having. The oil light and error message were no longer on. I ended up getting an oil change and having my air conditioner looked at for needed repair. More

by PICKENST
Recommend Dealer
Yes
Employees Worked With
Jennifer
Aug 15, 2023 -

Bill Kay Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 24, 2023

I am disappointed. I had to call several times to get updates. There were extremely long wait times or I would be hung up on. I was also told someone would call me back More

by Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Wilson
Jul 26, 2023 -

Bill Kay Buick GMC responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please if you would call me I would like to find out who you spoke with regarding damage. Donnie Jorman Customer relations Manager at 630-969-3200 ext 1221

July 18, 2023

Professional with outstanding service department. And I do appreciate the car wash with each visit. More

by mike@sox23.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vitro, Bob Giovanonni, Brian Wilson, Victoria Delgado, Joe Haga, Nicholas Candre
Jul 18, 2023 -

Bill Kay Buick GMC responded

Hi, mike@sox23.com we are so happy to read such a great review about Bill Kay Buick GMC!

July 18, 2023

Friendly, patient, concern of what you need done to your vehicle. Always reaching out for updates on new vehicles. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado, Nicholas Candre
Jul 18, 2023 -

Bill Kay Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 15, 2023

Sorry. No complaints means very few words; so guess I won’t have much to say. More

by jherning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Candre
Jul 17, 2023 -

Bill Kay Buick GMC responded

Thank jherning, Your star rating is greatly appreciated.

July 08, 2023

Great customer service. On time with service. Excellent communication with me. Will be back for sure. More

by rolf0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Otten , Brian Wilson, Victoria Delgado, Nicholas Candre
Jul 10, 2023 -

Bill Kay Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience!

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