Bill Kay Buick GMC - Service Center

I came in for an issue my car was having. The oil light and error message were no longer on. I ended up getting an oil change and having my air conditioner looked at for needed repair. The oil light and error message were no longer on. I ended up getting an oil change and having my air conditioner looked at for needed repair. More

I am disappointed. I had to call several times to get updates. There were extremely long wait times or I would be hung up on. I was also told someone would call me back I had to call several times to get updates. There were extremely long wait times or I would be hung up on. I was also told someone would call me back and they never did. My car was dropped off and in the dealer for several days to a week and when I picked my car up, I found my driver's side door with a small dent and dinged up and scratched in several places. The dealer/mechanics/porters that were in and out of my car were careless with my car and probably think I wouldn't even notice the damage but I did right away. More

Professional with outstanding service department. And I do appreciate the car wash with each visit. And I do appreciate the car wash with each visit. More

Friendly, patient, concern of what you need done to your vehicle. Always reaching out for updates on new vehicles. vehicle. Always reaching out for updates on new vehicles. More

Sorry. No complaints means very few words; so guess I won’t have much to say. No complaints means very few words; so guess I won’t have much to say. More

Great customer service. On time with service. Excellent communication with me. Will be back for sure. On time with service. Excellent communication with me. Will be back for sure. More

Friendly, clean and Brian kept me informed of my vehicle. Also showed me how to put back seats down! Also showed me how to put back seats down! More

I was told my car was fixed and when I came to pick it up it wasn’t fixed and I had to wait another 2 hours . Which cost me more money in transportation and transport was late and I had to pay for urber serv it wasn’t fixed and I had to wait another 2 hours . Which cost me more money in transportation and transport was late and I had to pay for urber service More

I like the service dept. They give us suggestions for anything that needs to be done right away or in the near future. They also give us the cost with these suggestions. They give us suggestions for anything that needs to be done right away or in the near future. They also give us the cost with these suggestions. More

This is the third survey request after two visits to complete my service. I gave high ratings before complete my service. I gave high ratings before More