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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.4
750 Reviews
Call Service Center (630) 984-4578

750 Reviews of Bill Kay Buick GMC - Service Center

Sort by
July 08, 2023

Great customer service. On time with service. Excellent communication with me. Will be back for sure. More

by rolf0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Otten , Brian Wilson, Victoria Delgado, Nicholas Candre
Report | Print
Jul 10, 2023 -

Bill Kay Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience!

July 05, 2023

Friendly, clean and Brian kept me informed of my vehicle. Also showed me how to put back seats down! More

by JAN810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Jul 06, 2023 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

July 04, 2023

I was told my car was fixed and when I came to pick it up it wasn’t fixed and I had to wait another 2 hours . Which cost me more money in transportation and transport was late and I had to pay for urber serv More

by Tina G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Wilson, Victoria Delgado, Kayla Friedman, Nicholas Candre
Report | Print
Jul 06, 2023 -

Bill Kay Buick GMC responded

Tina we strive to fix our customers cars right the first time unfortunately, We are not 100%. Service writer did attempt to call to set up return trip but you did not reply I understand you had a emergency at that time. I hope radio is functioning correctly now we thank you for your patience. Donnie Jorman Customer relations Manager . 630-969-3200 ext.1221

Jul 07, 2023 -

Tina G responded

Poor Service

June 27, 2023

I like the service dept. They give us suggestions for anything that needs to be done right away or in the near future. They also give us the cost with these suggestions. More

by debra_walker6633
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado, Kayla Friedman, Nicholas Candre
Report | Print
Jun 27, 2023 -

Bill Kay Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience!

June 25, 2023

This is the third survey request after two visits to complete my service. I gave high ratings before More

by kenny60517
Recommend Dealer
Yes
Employees Worked With
Nicholas Candre
Report | Print
Jun 26, 2023 -

Bill Kay Buick GMC responded

Thank you, Not trying to be a nuisance we appreciate your outstanding star ratings.

June 23, 2023

I was very happy with the service, the courtesy and the cordiality of the service people. More

by srodmurph
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nicholas Candre
Report | Print
Jun 26, 2023 -

Bill Kay Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Bill Kay Buick GMC and we hope to see you again soon!

June 23, 2023

The service team here is phenomenal. They are great communicators and always perform exceptional work. More

by pnickles
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado, Kayla Friedman, Nicholas Candre
Report | Print
Jun 26, 2023 -

Bill Kay Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! We thank you pnickies for you fantastic rating.

June 17, 2023

Vehicle was ready on time. The inspection and report was good. Repair was somewhat expensive. More

by ROGER41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Candre
Report | Print
Jun 19, 2023 -

Bill Kay Buick GMC responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 17, 2023

I’ve had to bring my vehicle to Bill Kay GMC on three different occasions for minor bodywork and the service has always been amazing. I am completely satisfied with the service I receive from Bill Kay GM More

by Slc6004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Report | Print
Jun 19, 2023 -

Bill Kay Buick GMC responded

Hello, thank you for your kind words and this wonderful review!

June 11, 2023

Kayla made sure the parts were ordered and on site prior to my appointment so my visit would not need to be rescheduled. More

by pwtodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado, Kayla Friedman, Nicholas Candre
Report | Print
Jun 13, 2023 -

Bill Kay Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience!

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