Bill Kay Buick GMC - Service Center

I brought my GMC envoy in for recommended service by Tori Delgado with the dollar price. Kayla not Nicholas checked the vehicle in. I showed her the e-mail I received from Tori Delgado with the prices and a Delgado with the dollar price. Kayla not Nicholas checked the vehicle in. I showed her the e-mail I received from Tori Delgado with the prices and asked her if these are the prices that would be charged? she said yes they are. After reviewing the charges when I got home I found and feel I was overcharged $36.64. The charge for the control arm repair was $24.87 less then shown on Tori's e-mail However, the charge for the shock absorber repair was $61.51 more then shown on Tori's e-mail. Having been a Bill Kay customer for years, I find this disappointing, I never had this problem when Brian Wilson was on the desk. More

Your mechanic, Scott, was very professional, informative and helpful. We love when he works on our vehicles. and helpful. We love when he works on our vehicles. More

The team at Bill Kay are great. The techs do great work and the service writers keep you informed. The techs do great work and the service writers keep you informed. More

Service and competitive pricing. it took a long time for the parts to come in, but that was not their fault. There was good communication between them and me. it took a long time for the parts to come in, but that was not their fault. There was good communication between them and me. More

Brian the service manager has been great. I use to go to woody buick GMC now all my service work is done by you guys. The bad experience I have had is not the service department it is with th I use to go to woody buick GMC now all my service work is done by you guys. The bad experience I have had is not the service department it is with the GMC part’s system. More

Could not make repairs as needed but was charged anyways. Took the car home and did the repairs myself. Took the car home and did the repairs myself. More

Nick was fantastic got in and out quickly and with the coupon the oil change was reasonable. coupon the oil change was reasonable. More

They always take care of my vehicle, I will never go anyplace else over than here. anyplace else over than here. More

Professional experience and timely. A little costly, but worth the drive in once they finish. A little costly, but worth the drive in once they finish. More

Even though, the car I purchased had a thorough inspection done. Come to find that my AC didn’t work. So, I enjoyed paying for that out of my pocket! They should have paid for the issue seeing th inspection done. Come to find that my AC didn’t work. So, I enjoyed paying for that out of my pocket! They should have paid for the issue seeing that their inspection was not honest!! More