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Bill Kay Buick GMC - Service Center
Downers Grove, IL
745 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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745 Reviews of Bill Kay Buick GMC - Service Center
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February 01, 2023
Over two hours for a scheduled Oil change. If I hadn't paid for the service package when I bought the truck I would not be back. This was my second time and the first was over two hours as w If I hadn't paid for the service package when I bought the truck I would not be back. This was my second time and the first was over two hours as well. More
by rwmurmann
Verified CustomerEmployees Worked With
Brian Wilson, Victoria Delgado
January 10, 2023
Felt like minimal effort was made to diagnose the problem. Received an estimate for repairs that was higher than the value of the car, and which included numerous alleged problems I had not brought problem. Received an estimate for repairs that was higher than the value of the car, and which included numerous alleged problems I had not brought the car in for. More
by btull
Employees Worked With
Brian Wilson, Victoria Delgado
January 06, 2023
Bill Kay GMC in Downers Grove misdiagnosed my vehicle, conducted an unnecessary repair, and could not resolve the issue. I went to another GMC dealership that promptly addressed the issue: faulty starter. conducted an unnecessary repair, and could not resolve the issue. I went to another GMC dealership that promptly addressed the issue: faulty starter. An Issue that was suggested to Bill Kay from the beginning. More
by husam
Employees Worked With
Kim
January 03, 2023
Very professional, personal and efficient. Booking an appointment was very easy and when I had to make an update it went very smooth. Booking an appointment was very easy and when I had to make an update it went very smooth. More
by mmahoney0527
Employees Worked With
Brian Wilson, Victoria Delgado
December 29, 2022
I waited a year for the part to come in. Original, I was quoted $179 for the part. When they put the part in, the cost went up to $950.00. Bill Kay did give me a 15% discount on the part, bu Original, I was quoted $179 for the part. When they put the part in, the cost went up to $950.00. Bill Kay did give me a 15% discount on the part, but the total bill was still almost $900. I was also informed, that if I didn’t want to pay the inflated price, they could take the new part out and re-install the old, damaged part. I felt like I was being held over a barrel. More
by Kathy.mckillip
Employees Worked With
Brian Wilson
