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Bill Kay Buick GMC - Service Center
Downers Grove, IL
750 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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750 Reviews of Bill Kay Buick GMC - Service Center
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February 24, 2023
As always, great service dept staff - very helpful and thorough. I have been a customer for almost 20 years and the service dept is one reason I keep coming back.! thorough. I have been a customer for almost 20 years and the service dept is one reason I keep coming back.! More
by JMSVIKING
Verified CustomerEmployees Worked With
Brian Wilson, Victoria Delgado
February 10, 2023
Please take our highest compliments to your service writers. We normally need our vehicles on the road...any downtime comes at a high cost. The more revenue on the road to service our customers the b writers. We normally need our vehicles on the road...any downtime comes at a high cost. The more revenue on the road to service our customers the better. Thank you to all. More
by unicarrier
Employees Worked With
Enrique Delgado
February 01, 2023
Over two hours for a scheduled Oil change. If I hadn't paid for the service package when I bought the truck I would not be back. This was my second time and the first was over two hours as w If I hadn't paid for the service package when I bought the truck I would not be back. This was my second time and the first was over two hours as well. More
by rwmurmann
Employees Worked With
Brian Wilson, Victoria Delgado
January 10, 2023
Felt like minimal effort was made to diagnose the problem. Received an estimate for repairs that was higher than the value of the car, and which included numerous alleged problems I had not brought problem. Received an estimate for repairs that was higher than the value of the car, and which included numerous alleged problems I had not brought the car in for. More
by btull
Employees Worked With
Brian Wilson, Victoria Delgado
January 06, 2023
Bill Kay GMC in Downers Grove misdiagnosed my vehicle, conducted an unnecessary repair, and could not resolve the issue. I went to another GMC dealership that promptly addressed the issue: faulty starter. conducted an unnecessary repair, and could not resolve the issue. I went to another GMC dealership that promptly addressed the issue: faulty starter. An Issue that was suggested to Bill Kay from the beginning. More
by husam
Employees Worked With
Kim
