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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
745 Reviews

745 Reviews of Bill Kay Buick GMC - Service Center

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February 01, 2023

Over two hours for a scheduled Oil change. If I hadn't paid for the service package when I bought the truck I would not be back. This was my second time and the first was over two hours as w More

by rwmurmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Wilson, Victoria Delgado
Feb 01, 2023 -

Bill Kay Buick GMC responded

Thank you for speaking with me.

January 28, 2023

Kayla is amazing… I love her accuracy and her given detail about the service needed. More

by cheyenner1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz Aguirre , Chris Vitro, Victoria Delgado
Jan 30, 2023 -

Bill Kay Buick GMC responded

We love your review. Thank you.

January 10, 2023

Felt like minimal effort was made to diagnose the problem. Received an estimate for repairs that was higher than the value of the car, and which included numerous alleged problems I had not brought More

by btull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Wilson, Victoria Delgado
January 06, 2023

Bill Kay GMC in Downers Grove misdiagnosed my vehicle, conducted an unnecessary repair, and could not resolve the issue. I went to another GMC dealership that promptly addressed the issue: faulty starter. More

by husam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim
Jan 10, 2023 -

Bill Kay Buick GMC responded

Thank you for reaching out to us. We regret to hear about the situation you have described.

January 04, 2023

Great job by Kayla. On time and clearly communicated throughout the process. Thank you very much! More

by jdunn1463
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla, Brian Wilson
January 03, 2023

Very professional, personal and efficient. Booking an appointment was very easy and when I had to make an update it went very smooth. More

by mmahoney0527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Jan 03, 2023 -

Bill Kay Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

December 29, 2022

I waited a year for the part to come in. Original, I was quoted $179 for the part. When they put the part in, the cost went up to $950.00. Bill Kay did give me a 15% discount on the part, bu More

by Kathy.mckillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Dec 30, 2022 -

Bill Kay Buick GMC responded

Thank you for taking the time to share your recent experience at Bill Kay Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 22, 2022

Kim was wonderful to work with and kept me informed of everything going on as she dealt with the insurance company More

by lollaura1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Dec 23, 2022 -

Bill Kay Buick GMC responded

Thank you for your great review, Laura! We're glad to have Kim on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 20, 2022

The people at Bill Kay areI are very nice , and they do good work..😊. They are very trustworthy..😊 More

by FAITHPB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Dec 21, 2022 -

Bill Kay Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out!

December 16, 2022

Very friendly and professional performed the work well and finished on time. Great job I Will always come back More

by rcp.1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Dec 16, 2022 -

Bill Kay Buick GMC responded

We're glad everything was completed quickly and to your satisfaction!

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