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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
745 Reviews

745 Reviews of Bill Kay Buick GMC - Service Center

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February 12, 2025

Technicians don't troubleshoot concerns on Broken Vehicles brought into Service Department. They need to perform Deep Dives into Transmission and electrical issues on my 2022 Sierra pickups. More

by filarmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nunez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Suarez, Jasmine Nadolski
Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that you felt our technicians did not fully address the concerns with your 2022 Sierra pickups, especially regarding transmission and electrical issues. We take all vehicle concerns seriously and are committed to continually improving our diagnostic processes. We v6alue your input and would appreciate the opportunity to discuss your experience in more detail so we can ensure a deeper, more thorough investigation on any future visits. Please contact our Service Manager, Justin Kielma, at your convenience so we can address your concerns directly and work towards a resolution that meets your expectations. Thank you for your business and for helping us improve our service. We look forward to the opportunity to serve you better in the future. Sincerely, (630)969-0022 The Bill Kay Buick GMC Team

February 11, 2025

Zero customer service from the service manager Justin. I was at the shop in November for an oil change. I asked them to look at the clear coat they put on my truck as in daylight it was all scratched up. More

by rwmurmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manger Justin
Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for sharing your feedback. We truly appreciate your business and understand how frustrating it can be to notice imperfections in your vehicle’s paint. While warranty coverage is determined by the manufacturer and unfortunately does not extend to physical paint swirls, we want to assure you that customer satisfaction remains our top priority. Although this issue is not covered under warranty or paint protection, we’d be happy to explore possible solutions with you to help improve the appearance of your vehicle. Please reach out to our sales manager, Glen Ballantyne, and we’ll do our best to assist you. We value your experience and hope to find a resolution that works for you. Best regards, Bill Kay Buick GMC Team

February 06, 2025

I had bought a used vehicle here almost 2 years ago , and should have cancelled and walked away from it. I bought a vehicle that was "certified", only to find out it was not. Salesman Brandon was absolute More

by suprsod
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Kielma
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

suprsod responded

Please do not contact me anymore for service. I tried to get info today on a service contract and was told your service manager would call me back. It is now about 7hrs since that was supposed to happen. I will shop elsewhere from now on . Very unprofessional !!!

Feb 12, 2025 -

Bill Kay Buick GMC responded

We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are very important to us, and we regret that we did not meet your expectations. We understand that trust is built on clear communication and follow-through, and it’s disappointing to hear that we fell short in addressing your concerns in a timely manner. While we respect your request not to be contacted further, we would still like the opportunity to resolve this matter and ensure that any service agreement issues are clarified. If you ever decide to give us another chance, please know that we are committed to improving our processes and customer experience. We appreciate your past business and truly regret that we did not provide the level of service you deserve. Best regards, Justin Kielma Bill Kay Buick GMC

January 30, 2025

Waiting area needs upgrades like drink options and service advisors can do more to tell guests about progress of car so that customers don’t have to keep asking especially if repairs are possible for More

by CHIERIK69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Nadolski
Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for your feedback and for giving us the opportunity to improve. We appreciate your suggestions regarding our waiting area and the communication from our service advisors. Keeping our customers informed throughout the repair process is important, and we apologize if this wasn’t handled as well as it should have been. We will take your comments into consideration as we work to enhance our customer experience, including potential upgrades to our waiting area and better communication regarding warranty repairs. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We appreciate your business and look forward to serving you better in the future! Best regards, Bill Kay Buick GMC

January 27, 2025

Great service. Quick and easy to deal with. My car looks just like it used to. More

by ari.pranckute
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Bill Kay Buick GMC responded

Thank you for your kind words and for sharing your experience! We're thrilled to hear that you received great service and that the process was quick and easy. It’s wonderful to know that your car looks just like it used to! If you ever need anything in the future, we’re here for you. We appreciate your business and look forward to serving you again! Best regards, Bill Kay Buick GMC

January 19, 2025

My Service writer Jasmine was wonderful to work with. She kept me informed and updated on my services and the cost and timing of my repairs. She even sought out a discount to save me money when additiona More

by keblusekm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nunez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny Suarez, Jasmine Nadolski
January 14, 2025

Ken, in the body shop was extremely helpful and the end result of my car looks great More

by mike.gorecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
January 10, 2025

David and James Otten were professional and courteous. Will refer them both for service needs. More

by Kellie Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Meyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Otten , Jenny Suarez, Jasmine Nadolski
January 10, 2025

David was very helpful and informative I was treated with respect and informed of my vehicles progress every step of the way . After my car was was looked at for a piece of metal in my tire causing a flat Da More

by RINCONES.DIANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sassan Hashemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Ballantyne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordi Damian
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

I was completely satisfied with the service . Thanks David .why is it a fifteen word minimum sometime less said ! More

by cwi1122751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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