Bill Kay Buick GMC - Service Center
Downers Grove, IL
740 Reviews of Bill Kay Buick GMC - Service Center
As full-time RV'ers, we landed at Bill Kay GMC after our 2012 2500HD blew a turbo pipe - a failure of a factory part, installed by a dealer in AZ, after 18 months. While GMC seemed ready to stand behind 2012 2500HD blew a turbo pipe - a failure of a factory part, installed by a dealer in AZ, after 18 months. While GMC seemed ready to stand behind their 24 mo warranty, there were simply no parts to be found. We waited for over 3 weeks, stuck in place with our trailer, incurring unplanned expenses, while each day the Service Dept had to roll the dice to see if they might get a part. Brian Wilson in Service was as helpful as humanly possible, while dealing with the shortage and lack of forecast. All in all, a HORRIBLE experience from a GMC warranty perspective - but a good one with respect to the dealership's handling of our situation. More
I enjoy giving my money to your service staff. They always exceed my expectations and I feel like I got a deal for the effort and communication that they deliver every time I visit. I would neve They always exceed my expectations and I feel like I got a deal for the effort and communication that they deliver every time I visit. I would never go any where else More
Brain is a awesome repsennative he is always pleasant when you come in to get service and makes sure what ever your needs are they get addressed he deserves a raise 👏 kudos to Brian he the reason I keep when you come in to get service and makes sure what ever your needs are they get addressed he deserves a raise 👏 kudos to Brian he the reason I keep coming back. More
The staff was very helpful and informative, the offered maintenance suggestions that were both convenient and best for me maintenance suggestions that were both convenient and best for me More