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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.4
740 Reviews
Call Service Center (630) 984-4578

740 Reviews of Bill Kay Buick GMC - Service Center

Sort by
January 05, 2022

The service department is knowledgeable, timely and convenient in addition to being pleasant to deal with! More

by Bruce Sewick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Jan 06, 2022 -

Bill Kay Buick GMC responded

Bruce, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Bill Kay Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 05, 2022

From quote to turn-time everything was smooth. The quality of work was also excellent. More

by jweeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Polzin, Kurt Krueger
Report | Print
Jan 06, 2022 -

Bill Kay Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission at Bill Kay Buick GMC, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 05, 2022

When I make my appointment they are very concerned about what is wrong with my vehicle to make sure the work is done right and at a timely manner More

by mazdamanricky1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Jan 06, 2022 -

Bill Kay Buick GMC responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 03, 2022

Quick, easy transaction. Wayne was great to deal with. Everyone at the store was masked (during the pandemic), which I also appreciated. Thank you! More

by db
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Report | Print
Jan 05, 2022 -

Bill Kay Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 19, 2021

Always good feedback. Helps keep it to a repair before becomes disaster. Been going here for 20 years. Good dealers cost is not higher independent shops More

by G.FEDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Dec 20, 2021 -

Bill Kay Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 19, 2021

Prompt, efficient, kept us informed. Total expense did not exceed the pre-repair estimate. Would definitely recommend. More

by RRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Dec 21, 2021 -

Bill Kay Buick GMC responded

Thank you for this amazing review! We really appreciate your business! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 17, 2021

I will never purchase another vehicle from this location. The way I was treated I will never refer anyone to this Dealership……. More

by jayj1828
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Johnson ( supervisor )
Report | Print
Dec 17, 2021 -

Bill Kay Buick GMC responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 16, 2021

Great customer service and they give an accurate waiting time estimate. Everyone is always very polite. More

by melgferb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Dec 17, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 10, 2021

I have regularly had my car serviced at Bill Kay. I have always had good service, and this time was no exception. Thanks for doing a good job. More

by kennejh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Dec 13, 2021 -

Bill Kay Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

December 04, 2021

The dealership notified me quickly of the additional repairs needed (which I was expecting) and once approved, obtained the needed parts and had my car back to me a day earlier than promised. More

by jennkelly62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Polzin
Report | Print
Dec 07, 2021 -

Bill Kay Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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