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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.4
739 Reviews

739 Reviews of Bill Kay Buick GMC - Service Center

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April 12, 2021

Would have been a 5 but your system wouldn't accept it. After 10 years of waiting for an airbag replacement it finally arrived. Brian and his great service tech also made sure the previous work was complet More

by MGALLE9065
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 14, 2021 -

Bill Kay Buick GMC responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 09, 2021

Poor communication. No feedback from service writers. Found issues that were based on mileage of vehicle not facts or actual problems. Won’t accept payment via phone. Had to drive in to pay bill. Had car More

by jpdicianni15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ivy
April 07, 2021

Immediate service. No wait. Friendly personal. Work was done on time. Excellent job. No complaints. Car rental arrangement was a breeze. Count me in as a future customer. More

by johnanita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Apr 09, 2021 -

Bill Kay Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 07, 2021

I have taken my car for service to Bill Kay for years; Brian and his team do great work! Thank you for being honest and fair! More

by Kev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 09, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 06, 2021

I was accommodated promptly for squeak in my brakes and new front pads were installed Also asked that they check a tire that was leaking air. Turns out that was the tire that had been patched and checking More

by SPIDERDACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 08, 2021 -

Bill Kay Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 02, 2021

I received an email concerning a recall so I scheduled an appointment, brought the vehicle in. It took longer than expected due to communication issues with GM. The service people were very apologetic. In re More

by GBPENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Brian Jucha, Victoria Delgado
Apr 02, 2021 -

Bill Kay Buick GMC responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 02, 2021

Thanks Brian! Bought my car in for service job that was expensive and it was also a complicated extensive repair. Thank you so very much. More

by ANNELYSAUGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 06, 2021 -

Bill Kay Buick GMC responded

Thanks for your outstanding review! I'm very happy to hear that Brian was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuic

March 31, 2021

Excellent service dept. Brian does a fantastic job every time I bring my Yukon in. Very knowledgeable and accommodating . Definitely recommend their service dept . G More

by scott.g
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 02, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 31, 2021

I had 8 recalls on my truck. I was told it would take 2 1/2 hours. Brian gave me his # while I waited for questions. My truck was done in time and washed. More

by Rioryank9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 02, 2021 -

Bill Kay Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 30, 2021

I appreciate the laid-back atmosphere and exceptional service that you receive from the minute you pull into the service entry point. They also do excellent work to ensure that your vehicle remains in to More

by Ken R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Apr 01, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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