Bill Kay Buick GMC - Service Center
Downers Grove, IL
739 Reviews of Bill Kay Buick GMC - Service Center
Would have been a 5 but your system wouldn't accept it. After 10 years of waiting for an airbag replacement it finally arrived. Brian and his great service tech also made sure the previous work was complet After 10 years of waiting for an airbag replacement it finally arrived. Brian and his great service tech also made sure the previous work was completed correctly. More
Poor communication. No feedback from service writers. Found issues that were based on mileage of vehicle not facts or actual problems. Won’t accept payment via phone. Had to drive in to pay bill. Had car Found issues that were based on mileage of vehicle not facts or actual problems. Won’t accept payment via phone. Had to drive in to pay bill. Had car pulled from dealership and sent to another. Would never return More
Immediate service. No wait. Friendly personal. Work was done on time. Excellent job. No complaints. Car rental arrangement was a breeze. Count me in as a future customer. done on time. Excellent job. No complaints. Car rental arrangement was a breeze. Count me in as a future customer. More
I was accommodated promptly for squeak in my brakes and new front pads were installed Also asked that they check a tire that was leaking air. Turns out that was the tire that had been patched and checking new front pads were installed Also asked that they check a tire that was leaking air. Turns out that was the tire that had been patched and checking the tire caused more of a leak- but tech broke down and resealed the tire. Brian ordered a new tire and done the next day. A loaner car would have helped on day of initial visit. More
I received an email concerning a recall so I scheduled an appointment, brought the vehicle in. It took longer than expected due to communication issues with GM. The service people were very apologetic. In re appointment, brought the vehicle in. It took longer than expected due to communication issues with GM. The service people were very apologetic. In reality no one was at fault. Godd and courteous service. More
Excellent service dept. Brian does a fantastic job every time I bring my Yukon in. Very knowledgeable and accommodating . Definitely recommend their service dept . G time I bring my Yukon in. Very knowledgeable and accommodating . Definitely recommend their service dept . G More
I had 8 recalls on my truck. I was told it would take 2 1/2 hours. Brian gave me his # while I waited for questions. My truck was done in time and washed. 1/2 hours. Brian gave me his # while I waited for questions. My truck was done in time and washed. More
I appreciate the laid-back atmosphere and exceptional service that you receive from the minute you pull into the service entry point. They also do excellent work to ensure that your vehicle remains in to service that you receive from the minute you pull into the service entry point. They also do excellent work to ensure that your vehicle remains in top running condition. Thank you Bill Kay service team!! More