Bill Kay Buick GMC - Service Center

Great service my car is always ready on time and cleaned upon return. The service people always keep me informed on the work and tell me about any future work that will need to be done. upon return. The service people always keep me informed on the work and tell me about any future work that will need to be done. More

The Bill Kay service team has always done a great job They always take care of any of my service needs Brian who took care of me was great I did not notice Brian picture below They always take care of any of my service needs Brian who took care of me was great I did not notice Brian picture below More

Brian Wilson is a first class guy.. wonderful and pleasant experience. I got there on time Brian took my car with the service and then 15 minutes later they all change and car was ready and washed. pleasant experience. I got there on time Brian took my car with the service and then 15 minutes later they all change and car was ready and washed. More

This dealership is pretty amazing. I purchased my 2015 Buick LaCrosse from Bill Kay. My vehicle has only been serviced at Bill Kay. The service team is knowledgeable, polite and respectful. Buick LaCrosse from Bill Kay. My vehicle has only been serviced at Bill Kay. The service team is knowledgeable, polite and respectful. More

Good communication but when I got the car back it leaked all the transmission fluid out in my driveway and left a huge stain. Sent it back they fixed it. Noticed there was no windshield fluid and filled it all the transmission fluid out in my driveway and left a huge stain. Sent it back they fixed it. Noticed there was no windshield fluid and filled it up myself and then notice the sprayers did not work and had to send it back again. They took car of that. I just need it done right the first time. Wayne was a great guy but overall it took 30+ days to get my car back not counting the 2 times I had to take it back to have it serviced for things that were overlooked or not fixed the first time. More

Great service. Friendly and helpful. I did not have to wait long for my oil change which was nice I could get on with my day. wait long for my oil change which was nice I could get on with my day. More

I am being repetitive. The service and attention I receive from Brian is outstanding! Bill Kay continues to exceed my expectations every time I need repair work. This is why I only get my 2007 vehicle receive from Brian is outstanding! Bill Kay continues to exceed my expectations every time I need repair work. This is why I only get my 2007 vehicle serviced by Bill Kay. More

We bought our 2020 Acadia last fall. The sales process was low key and no pressure. They offered us a great price but couldn’t get the color that we wanted. Our sales guy Mike was really understanding wh was low key and no pressure. They offered us a great price but couldn’t get the color that we wanted. Our sales guy Mike was really understanding when we said we were going to another dealer to get that color by saying “I just want you to be happy “. Both the GM and service manager both sent us a note indicating that they would be more than glad to service our Acadia even though we bought it somewhere else. Recently, we had an issue with the infotainment system. The service department provided us with a loaner that was bigger than normal because I’m 6’3” and have arthritic knees. The car has been fixed and we haven’t had an issue since. More

I had a malfunction pop up suddenly on my Yukon. The Service Department was able to get me in the schedule quickly. I used online scheduling which allowed me to get an appointment while the dealership w Service Department was able to get me in the schedule quickly. I used online scheduling which allowed me to get an appointment while the dealership was closed. They found a recall which applied to my problem so there was no cost to me. More

Great job handling my problem that was difficult to recreate at service. Brian did a great job ensuring the right people looked at the problem and found and fixed it. recreate at service. Brian did a great job ensuring the right people looked at the problem and found and fixed it. More