Back

Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.4
739 Reviews

739 Reviews of Bill Kay Buick GMC - Service Center

Sort by
March 13, 2021

X x x x x x x x x x x x x x x x d x x x. C x c c x More

by Jhl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Mar 16, 2021 -

Bill Kay Buick GMC responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 04, 2021

The body work was done good, but when we picked up the car we told them it was pulling to one side. So they did another alignment and rotated the tires. That did not fix the situation. So I took my Jeep C More

by Mrmartino13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Vitro
Mar 05, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 03, 2021

Made a oil change appointment and was able to get in the day and time I needed. It was also completed before the allotted time More

by ckoubalwcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Mar 05, 2021 -

Bill Kay Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 03, 2021

I appreciated the car wash and the speediness of the oil change and tire rotation. Thx and have a nice day. PS:you should not require people to write a 25 word minimum response in the box.. More

by bamcam02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Brian Jucha, Victoria Delgado
Mar 05, 2021 -

Bill Kay Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 03, 2021

They always communicate the costs and why they are what they are. And they always look for ways to save me money and time. They’re not the closest dealer, but I always go there for service. More

by BAYER.JEESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Brian Jucha, Victoria Delgado
Mar 05, 2021 -

Bill Kay Buick GMC responded

We appreciate your kind words about our service team. Thank you for choosing Bill Kay Buick GMC for your vehicle needs. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 01, 2021

All they work at Bok dealership for very nice helpful and very courteous to me Ranbir very knowledgeable of what my needs were..Thank you More

by Sonya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Brian Jucha, Victoria Delgado
Mar 05, 2021 -

Bill Kay Buick GMC responded

Sonya, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 28, 2021

From start to finish, the service department was truly helpful, and didn’t make me feel like I was trying to get away with something. Other dealerships in the past have tried to turn things around so they More

by mpingrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Mar 03, 2021 -

Bill Kay Buick GMC responded

We are more than happy to see that our goal of providing nothing but the utmost of greatness when it comes to our customer service being achieved. Thank you for taking the time to leave us this lovely feedback. Please be sure to let us know if we can ever do anything else for you in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 26, 2021

Awesome service department and technicians!! I always go for and oil change and vehicle inspection, completely satisfied! The technician also writes a little smiley face on my next oil change sticker for my More

by Sharbear7683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Feb 26, 2021 -

Bill Kay Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 26, 2021

Great service! Quick and no long wait time. I went in for new windshield wipers after they froze and broke off. I got them replaced just in time for the snow that day. More

by T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Mar 01, 2021 -

Bill Kay Buick GMC responded

We appreciate your kind words, T. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 26, 2021

They've gone above and beyond each time I've interacted with them. Also service is always very quick and friendly. Will be my go-to. More

by ashleylrios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha, Victoria Delgado
Mar 01, 2021 -

Bill Kay Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

...
39
...