Bill Kay Buick GMC - Service Center

The staff at Bill Kay were very nice and professional all while my car was being repaired I was notified through out the whole process. while my car was being repaired I was notified through out the whole process. More

Always have a good experience when I come to Bill Kay dealership. I bought my truck here, and I only use them for service and maintenance. Everyone is always very friendly and professional. Service is al dealership. I bought my truck here, and I only use them for service and maintenance. Everyone is always very friendly and professional. Service is always completed transparently and as quickly as possible. They do not try to up sell or game you in any way. Never have I had a bad experience here in any department. More

Getting my oil changed and having my car checked over was a breeze! I called for an appointment, was there a few minutes early. Brian helped me right away. I told him what I needed done. Waited in the very n a breeze! I called for an appointment, was there a few minutes early. Brian helped me right away. I told him what I needed done. Waited in the very nice area while reading. Brian came out with the paperwork and we discussed the results. I paid for the service, and he even (nicely) asked if I would like him to pull the car out of the service area . I did it! More

After dealing with an unreliable problem (unable to recreate at service) the service manager brought in other techs to investigate and properly bring resolution to our problem. Parts were ordered and t recreate at service) the service manager brought in other techs to investigate and properly bring resolution to our problem. Parts were ordered and the car is in service for repair. Great experience so far. More

Staff was friendly and attentive. Check-in was prompt. Team answered my questions. Service was quick, but thorough. Dealership is clean and customer waiting area welcoming. Team answered my questions. Service was quick, but thorough. Dealership is clean and customer waiting area welcoming. More

Brian in service is great. Professional, friendly & detailed. As the day became busy he made taking care of customers a priority with care & no delay. detailed. As the day became busy he made taking care of customers a priority with care & no delay. More

Loved my experience! I was treated me fairly, staff was friendly, and the service writer found me a coupon without asking! Never go anywhere else again. The service staff has made me a customer for life friendly, and the service writer found me a coupon without asking! Never go anywhere else again. The service staff has made me a customer for life More

The service department was very informative. Told me what they were doing. Came and got me when they were finished. All were very polite and friendly. they were doing. Came and got me when they were finished. All were very polite and friendly. More

Brian Jucha was very responsive to my needs. He proactively followed up by promptly returning my phone calls and answering my e-mails. My son, Eric, age 44, the principal driver of my 2019 Regal T proactively followed up by promptly returning my phone calls and answering my e-mails. My son, Eric, age 44, the principal driver of my 2019 Regal TourX Essence station wagon, was having an ongoing problem with the vehicle, which I had purchased new in October 2020. Brian Jucha took the time to brainstorm with me, after both the Bill Kay technician and subsequently the GM technician could not pinpoint any problem. I now have a future plan of action in place, and if Eric encounters the problem again, I will certainly have my son call Brian Jucha, for further help. Bill Naff, age 77, a Buick owner since age 26 More

Quick turnaround to get my car back. Received texts & phone calls on updates. When it was time to pick up my car it was also a quick in & out. phone calls on updates. When it was time to pick up my car it was also a quick in & out. More