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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
745 Reviews

745 Reviews of Bill Kay Buick GMC - Service Center

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January 29, 2021

I appreciate how quickly my car was serviced. I waited less than an hour and felt comfortable with everyone wearing masks in the waiting area. Very pleased. More

by Nanmac23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino Baker
Feb 01, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 28, 2021

Friendly, courteous service. After the diagnostics was completed, the problem was explained in detail as well as the cost to repair it. A photo of the problem was shown to me and later the actual failing More

by ROUTLIFF
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Feb 04, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

Service is always top notch.. The work was completed ahead of when I expwcr d it to me complete. Everyone is nice and polite while visiting. More

by JONDDRAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 28, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

wonderful service, my 2nd time back and Brian is always awesome!! I would highly recommend!! I could not have expected a better visit. Fast and reliable service. More

by Nate J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 28, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

I went into Bill KayTo have my car service and I received excellent customer service. The staff is very professional and always polite and courteous. I will continue my service there. More

by dellanio1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 28, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

Service was good. Got an oil change and didn’t have to wait very long. Coffee was cold, but that is how it always is at Bill Kay More

by rhd673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 28, 2021 -

Bill Kay Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

Service is friendly and detailed on repairs. Progress or updates on timing of repairs can be improved so the customer can make plans on rides, pick up, etc. More

by vickavincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 28, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

Fast service. Clean. Seems to be well managed. Even with covid service still doing there job . Service department was busy. All costumers seemed to be informed a few times of a finish time so they could pla More

by spstaunton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 28, 2021 -

Bill Kay Buick GMC responded

Thanks for the wonderful review about your recent visit with us. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 25, 2021

Went in to have the back left light fixed, but the whole unit had to be replaced. Technician pointed out I also needed a front light bulb replaced. Had both repaired to my satisfaction. Brian was very fri More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 27, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 25, 2021

Won’t tell anyone to go there for service or buy a car. Brought car in for lifter replacement 3rd time said I needed a engine and charged me $150 for diagnostic. Seems like some goes wrong after you fix s More

by slipster16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 28, 2021 -

Bill Kay Buick GMC responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Jan 28, 2021 -

slipster16 responded

Contact #6303521835 or email at slipster16@comcast.net

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