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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
738 Reviews

738 Reviews of Bill Kay Buick GMC - Service Center

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January 18, 2021

Great job! Dropped off at 8 a.m., had my oil changed, tires rotated, and new wipers by noon. No hassle, good work, great service! More

by Sellisd77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 21, 2021 -

Bill Kay Buick GMC responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

Jan 21, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 16, 2021

I always appreciate the expert care of my vehicle at Bill Kay Buick. Thank you for your years of dependable and quality maintenance service. stay well More

by GAILFROMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 19, 2021 -

Bill Kay Buick GMC responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 15, 2021

I came in for regular service and a “Engine” light on. I had no idea what I was facing. In a short time, I was told that there no problem and I would be out of there in about an hour. It was a good feelin More

by dg_minervini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Brian Wilson, Kurt Krueger
Jan 21, 2021 -

Bill Kay Buick GMC responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 14, 2021

Went to work right away and found issue and communicated other considerations to keep it running right and called for consultation. Consistent honest service Thanks More

by jamie.friedrich
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 15, 2021 -

Bill Kay Buick GMC responded

Jamie, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Bill Kay Buick GMC team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 14, 2021

In and out fast for oil change. Very nice people.Would In and out fast for oil change. Very nice people. Would be better if had cold beer and peanuts. Clean showroom Cold toilet seat tho More

by jpergler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 15, 2021 -

Bill Kay Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 13, 2021

Brought the vehicle in to get some piece of mind about an issue. They were able to determine there was no issue and everything worked as expected. More

by PATRICK_U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino
Jan 15, 2021 -

Bill Kay Buick GMC responded

We appreciate your kind words, Patrick. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 12, 2021

Bill kay is a one of the good GM car dealers of Chicago located in the city of Downers Groove. They repair and maintain car as per the car owners expectations. They have a good staff in sales as well in ma More

by mjaeed069@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 14, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 08, 2021

Always friendly and do a nice job. Always feel like a valued customer. Easy to schedule appointments and service is quick and some right. Always a nice visit. More

by chicagofann34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 13, 2021 -

Bill Kay Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 07, 2021

I stopped in for instructions re: my remote starter. Brian J.... came to the assistance of the salesman and answered our questions. Further conversation resulted in my bringing in my wife's car for an e More

by GEORE5402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian J.......service and Steve (?) in sales
Jan 12, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 06, 2021

Great service! Friendly and fast! Wayne was very professional and communication was excellent. The car looks great. I would use them again if needed. Thank you. More

by km
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Jan 11, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care!

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