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Bill Kay Buick GMC - Service Center
Downers Grove, IL
745 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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745 Reviews of Bill Kay Buick GMC - Service Center
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December 04, 2020
We brought our GMC truck in with a warning light and they were great. They diagnosed the problem quickly and got it fixed. They were very welcoming. were great. They diagnosed the problem quickly and got it fixed. They were very welcoming. More
by CAMI_60611
Verified CustomerEmployees Worked With
Brian Wilson, Kurt Krueger
December 04, 2020
So far, each time I’ve come there for service, the service has been good and the people in the service department have been courteous and helpful and explained what needed to be done and/or what was w service has been good and the people in the service department have been courteous and helpful and explained what needed to be done and/or what was wrong. More
by r.laws
Employees Worked With
Brian Wilson
December 04, 2020
Always a confident feel when taking my car for service at Bill Kay. On time appointment and the service staff kept informed of service status, allowed me to feel in control of the total service. Bill Kay. On time appointment and the service staff kept informed of service status, allowed me to feel in control of the total service. More
by JohnL
Employees Worked With
Brian Wilson
December 03, 2020
Not an overall good experience. Went in with a coupon found on their website, only to be told that i couldn't use it. Was told they would give me $5 off instead, which they never applied to the invoice. found on their website, only to be told that i couldn't use it. Was told they would give me $5 off instead, which they never applied to the invoice. While there they said they found a bad lug nut and bolt (that the lug nut screws onto), but because they are nice they would replace both for free. Problem is, it had to be their team that did the damage when they served the car in January since no one else has touched the car. Now i question the quality of their work. The day after my appointment, an unexpected electrical hiccup showed up in my car. I called and the first words i heard were, an oil change couldn't cause that. I.E., not our problem. But they did tell me i could bring it in. Luckily that hiccup hiccup'ed again as i was getting ready to drive there and everything went back to normal so i didn't need to. Good service representative, but i question their entire service department now. More
by dlturkington
Employees Worked With
Brian Wilson
December 03, 2020
I am very grateful for the honesty, professional and knowledge of mu service team at Bill Kay GMC. They keep me on schedule with all of my vebicle needs ( Pontiac G6 GXP 211, 575) Hats off to James O. & knowledge of mu service team at Bill Kay GMC. They keep me on schedule with all of my vebicle needs ( Pontiac G6 GXP 211, 575) Hats off to James O. & Brian W. Happy Holidays and stay safe! More
by THOSEEYES777
Employees Worked With
James O , Brian Wilson
November 30, 2020
Went in for routine maintenance and the inspection revealed a leak. Fortunately it was caught while still under warranty. They were able to fix it that same day. Was given a loaner so I didn’t have revealed a leak. Fortunately it was caught while still under warranty. They were able to fix it that same day. Was given a loaner so I didn’t have to wait there. A little over 3 hours later my vehicle was done. More
by GVGOEDEN
Employees Worked With
Brian Wilson
November 25, 2020
Excellent job..service..great people great feedback..helpful immediately results friendly. Would recommend to other..no pressure sales willing to bend and give options..thanks to all feedback..helpful immediately results friendly. Would recommend to other..no pressure sales willing to bend and give options..thanks to all More
by vmcgm
Employees Worked With
Tyler Eubanks, Brandon Dahlgren, Brian Wilson
November 24, 2020
They tried over charging me for a similar oil change. I’ve had an electrical problem for months and there is no clear cut direction we need to take. They say they send it to Corporate but I’ve heard that I’ve had an electrical problem for months and there is no clear cut direction we need to take. They say they send it to Corporate but I’ve heard that before. A price for service should be discussed before any work is done. I went to cashier and asked if she could see my last oil change and she said she had to get a service writer. He is alway sweet and gave me a $5 off but that still didn’t make me worried that the machanic didn’t have a clue when it comes to how many quarts. It seams that they are letting new people dictate what they want to charge. It was very upsetting I don’t like drama !!! Or want to worry if a simple oil change will turn into an argument of how many quarts a truck takes. More
by A-DSAFETY
Employees Worked With
Terry Bryan
