Bill Kay Buick GMC - Service Center

Outstanding customer service. Very quick and thorough. Excellent at explaining work that was performed as well as work that will need to be performed in the future. Excellent at explaining work that was performed as well as work that will need to be performed in the future. More

Service team (service writer, mechanics) do a good job. Happy with work but disappointed about needing service on cruise control not working on 2018 vehicle. Being asked to pay $80 for a computer reset o Happy with work but disappointed about needing service on cruise control not working on 2018 vehicle. Being asked to pay $80 for a computer reset on a brake light switch failure (I replaced the switch myself, but could not do the computer reset) is too expensive and I believe should have been honored under warranty extenuating circumstances. Yes I have 41k mileage on vehicle, but stuff like this should not fail on a two year old car. It's shocking to see cruise control fail on such a new car and have there be any cost associated with the fix, which was just the reset. More

Helpful and friendly service staff. The service tech printed out wire diagrams for me so I can fix it myself in the future. Best experience I’ve had at a dealership in a long time printed out wire diagrams for me so I can fix it myself in the future. Best experience I’ve had at a dealership in a long time More

Great job in service. Brian is awesome and know what he is doing. Will recommend to everyone I meet. Thumbs up to all the departments is doing. Will recommend to everyone I meet. Thumbs up to all the departments More

Sam was so great to work with while dealing with one of my issues. She was quick to communicate and schedule my follows up appointments. my issues. She was quick to communicate and schedule my follows up appointments. More

Excellent body shop personnel. Very responsive about the estimate of the repairs and working with my insurance company. The body work done was flawless and accident undetectable. estimate of the repairs and working with my insurance company. The body work done was flawless and accident undetectable. More

At p/u employees without masks or off mouth & nose! Signs on all doors yet employees disregarded. Oil sticker not completed on windshield 20%? Poor on all doors yet employees disregarded. Oil sticker not completed on windshield 20%? Poor More

Brian in sales and Scott Robertson in Service are Brian in sales and Scott Robertson in Service are amazing all of your customer service people that I’ve ever come in contact with are very delightful Brian in sales and Scott Robertson in Service are amazing all of your customer service people that I’ve ever come in contact with are very delightful and a pleasure to deal with I just wanted to take a moment and say I’ve been dealing with Bill Kay for almost 20 years now and would not deal with another dealer ship I would rerer my friends and family to this dealership over others thank you Brenda Seligmann More

Awesome service. Recommend this dealership for all vehicle needs and services. Also great job on keeping people safe during pandemic and social distancing for guests. vehicle needs and services. Also great job on keeping people safe during pandemic and social distancing for guests. More