Bill Kay Buick GMC - Service Center
Downers Grove, IL
760 Reviews of Bill Kay Buick GMC - Service Center
The service writer could not have been nicer or more helpful. It was my first time there. I am 90 years old and he was very indrectly kindly guide d me through. The only thing that could have been be helpful. It was my first time there. I am 90 years old and he was very indrectly kindly guide d me through. The only thing that could have been better was the wait time. Seemed long for oil change and tire rotation. (2,5 hrs) Otherwise I would have given it a 5. More
Really inconvenienced me by not having a loaner vehicles ready, had to wait a week I no longer live in Downers Grove but attempted to stay at same dealership but it wasn’t worth it ready, had to wait a week I no longer live in Downers Grove but attempted to stay at same dealership but it wasn’t worth it More
So far so good, nice people and very good service... I will recommend GMC Dealer to be your new place to look around if looking for a new car definitely. will recommend GMC Dealer to be your new place to look around if looking for a new car definitely. More
With my car’s history at Bill Kay they were able to quickly understand the issue with my car and provide a correction. They also provided a loaner car which was very helpful. quickly understand the issue with my car and provide a correction. They also provided a loaner car which was very helpful. More
Nothing much good about this experience, they lied to me about the delivery date and kept changing the delivery date four times and I was told that I would be charged $110 for the car to get detailed and th about the delivery date and kept changing the delivery date four times and I was told that I would be charged $110 for the car to get detailed and then when I dropped it off for repairs they changed the price to $130, I told them I agreed on $110. They said okay. After four delays of delivery I talked to the general manage, Justin, he said that he would get back with me later and would work a little better price for my trouble. When I picked it up, I was being charged $30 more plus $160 other detailed cleaning. I finally got the adjustment for the detailing but was still overcharged by $30, that's some serious rewarding for being lied to by both the general manager and the head of the body shop. They are all cheats and liers. The general manager never got back to me about anything. In all it was a bad experience. More
I have been bringing my 2016 canyon in for past couple years for service couldn’t be more satisfied very friendly always get me in when I call years for service couldn’t be more satisfied very friendly always get me in when I call More
Great customer service No-pressure Professional Polite Attentive Above & beyond Purchased a vehicle from here. I must say that this was my best car shopping experien No-pressure Professional Polite Attentive Above & beyond Purchased a vehicle from here. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering questions patiently. I went in to get service love the email and text to schedule or reschedule More