Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bill Kay Buick GMC - Service Center
Downers Grove, IL
747 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
747 Reviews of Bill Kay Buick GMC - Service Center
Sort by
August 04, 2020
Brian from Service was great - he set up transportation and his estimate was exact - my car was finished as promised - Brian was great to work with. and his estimate was exact - my car was finished as promised - Brian was great to work with. More
by George Norek
Verified CustomerEmployees Worked With
Brian
August 03, 2020
Car had tar on both driver door and driver side rear door. Not very clean after service. Seemed rushed. Disappointed in the care taken with vehicle. door. Not very clean after service. Seemed rushed. Disappointed in the care taken with vehicle. More
by irish17ah
Employees Worked With
Basic oil change and tire replacement.
July 24, 2020
WONDERFUL SERVICE, The Service Dept. people (those checking people in for service are tops.....They are so willing to help you get work done in the best time. The Service Dept. people (those checking people in for service are tops.....They are so willing to help you get work done in the best time. More
by HIBIE
Employees Worked With
Don't know their names.
July 23, 2020
Great staff. Perfect transport. I got a flat and the fit me in!!! My truck is my livelihood and I happy to have a new dealer to work with me in!!! My truck is my livelihood and I happy to have a new dealer to work with More
by A-DSAFETY
Employees Worked With
All service guys , Dan Imundo
July 23, 2020
The staff was very friendly and professional. The service was quick and efficient service. They also offered to drive me back to work, very accommodating. service was quick and efficient service. They also offered to drive me back to work, very accommodating. More
by REBECCASPEEDWELL
Employees Worked With
Jessica ?
July 23, 2020
Great service and fast: they had my oil changed, car washed, and fixed a minor recall in about an hour. Have been several times now and have nothing but good things to say. washed, and fixed a minor recall in about an hour. Have been several times now and have nothing but good things to say. More
by SEANBDALY
Employees Worked With
Tony in service
July 17, 2020
Service Department only - poor communication - finished the work but like pulling teeth on follow up and info requests. Had a shredded belt that they turned into an all day inspection trying to create add the work but like pulling teeth on follow up and info requests. Had a shredded belt that they turned into an all day inspection trying to create add ons for service. More
by BCARLISLE
Employees Worked With
Samantha
July 17, 2020
So polite and respectful. Came over from different dealership and love the service here. Would definitely come back and recommend to a friend. Thanks again! dealership and love the service here. Would definitely come back and recommend to a friend. Thanks again! More
by CNURSEGO
Employees Worked With
Sam was great!
July 17, 2020
Quick, courteous, professional service. No gimmicks or pressure for other non-essential services-which is much appreciated! Care for personal safety was also appreciated (ie wearing masks and hand gel ava pressure for other non-essential services-which is much appreciated! Care for personal safety was also appreciated (ie wearing masks and hand gel availability) More
by tmquest4
Employees Worked With
Brian in service dept
July 15, 2020
Samantha in service went out of her way Brought our Enclave in for AC diagnosis and service. Clear communication and workable solutions throughout with Samantha in your service department. S Brought our Enclave in for AC diagnosis and service. Clear communication and workable solutions throughout with Samantha in your service department. She made the difference. More
by KBUDKA
Employees Worked With
Samantha
