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Bill Kay Buick GMC - Service Center
Downers Grove, IL
751 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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751 Reviews of Bill Kay Buick GMC - Service Center
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May 11, 2019
Consistently excellent service Mike Manning and the service team provide excellent service for my Buick, whether for a routine oil change or more complicated work. I'm happy to reco Mike Manning and the service team provide excellent service for my Buick, whether for a routine oil change or more complicated work. I'm happy to recommend them. More
by james.axtell
Verified CustomerEmployees Worked With
Mike Manning
April 29, 2019
Friendly, helpful and efficient All the guys are very friendly, go out of their way to be helpful and provide great service. They gave me a loaner when I expressed concern over the All the guys are very friendly, go out of their way to be helpful and provide great service. They gave me a loaner when I expressed concern over the length of time I’d be without the car which was very helpful- More
by CFANTER5
Employees Worked With
Mike Manning, Zack Vaughan, Madhur Bawa
April 29, 2019
Great people to do business with! I bought my GMC from another dealer but after dealing with the other dealership I will only use Bill Kay GMC. Always pleasant, helpful and always I bought my GMC from another dealer but after dealing with the other dealership I will only use Bill Kay GMC. Always pleasant, helpful and always delivered as promised. Top notch service! More
by Mamawags72
Employees Worked With
Mike Manning, Zack Vaughan
April 26, 2019
Amazing service Zack and the techs had me in and out with lightning speed and amazing quality. Will definitely recommend them to all my friends for their service nee Zack and the techs had me in and out with lightning speed and amazing quality. Will definitely recommend them to all my friends for their service needs. More
by zrules87
Employees Worked With
Zack Vaughan
April 17, 2019
Polite, quick, satisfied. Always enjoyable dealing with the service group. Quick, efficient, pleasant. Basically in & out with a smile. Environment clean, neat & comfortable. H Always enjoyable dealing with the service group. Quick, efficient, pleasant. Basically in & out with a smile. Environment clean, neat & comfortable. Have enjoyed the service & frankly have come to expect the same each time. Did not disappoint. More
by RBNELSONDG
Employees Worked With
Zack Vaughan
April 17, 2019
Amazing service Zack facilitate fast and amazing dent repair I can't even see where the dents used to be. I will definitely be bringing my vehicle back for all futur Zack facilitate fast and amazing dent repair I can't even see where the dents used to be. I will definitely be bringing my vehicle back for all future service. More
by zrules87
Employees Worked With
Zack Vaughan
April 16, 2019
Tires We paid $60,000.00 dollar truck I’ve had to replace 2 tires, fix 2 flats. That’s xxxxxxxx!!! No one gives a xxxx ! You guys say it is road hazards !! We paid $60,000.00 dollar truck I’ve had to replace 2 tires, fix 2 flats. That’s xxxxxxxx!!! No one gives a xxxx ! You guys say it is road hazards !!! I’m a service manager for Mack trucks, been in the business over34 years!!!! Never seen what horse xxxx these tires have been. We called GMC basically, told us to pound sand!!!!!! So you people SUCK!!!! I will have to buy my own new tires but I will never buy another GMC vehicle! Salesman was good guy but he can only do so much for the customer after the sale. Nasir Nasir More
by amb3030
Employees Worked With
Roger Nicklaus, Randy Petersen, Zack Vaughan
April 14, 2019
Customer Service Excellent customer service. Mike Manning is very professional,friendly, and helpful. My vehicle was checked and serviced and ready well ahead of prom Excellent customer service. Mike Manning is very professional,friendly, and helpful. My vehicle was checked and serviced and ready well ahead of promised scheduled time. I will continue to use Bill Kay Buick in the future. More
by PEGSGLEN
Employees Worked With
Mike Manning
April 08, 2019
Computer issue Had a computer issue which was repaired in a reasonable time Your group has always done a great job Your entire group of associates are a pleasure Had a computer issue which was repaired in a reasonable time Your group has always done a great job Your entire group of associates are a pleasure to work with More
by JOELIVINGSTON951
Employees Worked With
Paul in service
April 04, 2019
Too Expensive The personnel were all very nice and polite, just doing their job. I was charged $147 for a diagnostic to tell me my radio didn't work. I knew that w The personnel were all very nice and polite, just doing their job. I was charged $147 for a diagnostic to tell me my radio didn't work. I knew that was why I went there. The $859 charge for a new satillite radio installation (less my $100 coupon) or $759 for radio and installation made me wish I just bought a $100 radio at some other place . I could live without the satillite luxeries. Makes me think that the next car should be a different brand and have less satillite potential expense. I may not be loyal to Buick anymore. Don Hennessy, Naperville, IL More
by GDDH55
Employees Worked With
Mike Manning
