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Bill Kay Buick GMC - Service Center
Downers Grove, IL
745 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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745 Reviews of Bill Kay Buick GMC - Service Center
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April 16, 2019
Tires We paid $60,000.00 dollar truck I’ve had to replace 2 tires, fix 2 flats. That’s xxxxxxxx!!! No one gives a xxxx ! You guys say it is road hazards !! We paid $60,000.00 dollar truck I’ve had to replace 2 tires, fix 2 flats. That’s xxxxxxxx!!! No one gives a xxxx ! You guys say it is road hazards !!! I’m a service manager for Mack trucks, been in the business over34 years!!!! Never seen what horse xxxx these tires have been. We called GMC basically, told us to pound sand!!!!!! So you people SUCK!!!! I will have to buy my own new tires but I will never buy another GMC vehicle! Salesman was good guy but he can only do so much for the customer after the sale. Nasir Nasir More
by amb3030
Verified CustomerEmployees Worked With
Roger Nicklaus, Randy Petersen, Zack Vaughan
April 14, 2019
Customer Service Excellent customer service. Mike Manning is very professional,friendly, and helpful. My vehicle was checked and serviced and ready well ahead of prom Excellent customer service. Mike Manning is very professional,friendly, and helpful. My vehicle was checked and serviced and ready well ahead of promised scheduled time. I will continue to use Bill Kay Buick in the future. More
by PEGSGLEN
Employees Worked With
Mike Manning
April 08, 2019
Computer issue Had a computer issue which was repaired in a reasonable time Your group has always done a great job Your entire group of associates are a pleasure Had a computer issue which was repaired in a reasonable time Your group has always done a great job Your entire group of associates are a pleasure to work with More
by JOELIVINGSTON951
Employees Worked With
Paul in service
April 04, 2019
Too Expensive The personnel were all very nice and polite, just doing their job. I was charged $147 for a diagnostic to tell me my radio didn't work. I knew that w The personnel were all very nice and polite, just doing their job. I was charged $147 for a diagnostic to tell me my radio didn't work. I knew that was why I went there. The $859 charge for a new satillite radio installation (less my $100 coupon) or $759 for radio and installation made me wish I just bought a $100 radio at some other place . I could live without the satillite luxeries. Makes me think that the next car should be a different brand and have less satillite potential expense. I may not be loyal to Buick anymore. Don Hennessy, Naperville, IL More
by GDDH55
Employees Worked With
Mike Manning
April 04, 2019
Extended warranty service/recall eork Mike G., my service advisor has serviced my Jeeps for many years. He is an outstanding individual and I highly recommend River Front Chrysler for any Mike G., my service advisor has serviced my Jeeps for many years. He is an outstanding individual and I highly recommend River Front Chrysler for any and all service. More
by aprilmeyers
Employees Worked With
Mike Goehring, Randy Petersen
April 03, 2019
Good customer service. Over all great customer service. Mike make sure I’m satisfied every visit. Always have me a loaner when I need one, and I don’t wait for a long time w Over all great customer service. Mike make sure I’m satisfied every visit. Always have me a loaner when I need one, and I don’t wait for a long time when I’m waiting. More
by HENRYBARRON40
Employees Worked With
Mike Manning
April 02, 2019
Friendly, quick, and informative service and support! Friendly, quick, and informative service and support!Friendly, quick, and informative service and support!Friendly, quick, and informative service an Friendly, quick, and informative service and support!Friendly, quick, and informative service and support!Friendly, quick, and informative service and support! More
by johnwiet
Employees Worked With
John Marcus, Mike Manning, Randy Petersen, Zack Vaughan
March 27, 2019
Mike is awesome Mike is always great when I have issues with my vehicle. He’s very informative and willing to help. I appreciate his service every time. Mike is always great when I have issues with my vehicle. He’s very informative and willing to help. I appreciate his service every time. More
by Serendipity
Employees Worked With
Mike Manning
March 26, 2019
Customer Service Thank you Zach in service and everyone at Bill Kay for always treating us like family. Highly recommend! They make everything so convenient from drop Thank you Zach in service and everyone at Bill Kay for always treating us like family. Highly recommend! They make everything so convenient from drop off to pick up of our GMC. More
by lynn33333
Employees Worked With
Zack Vaughan
March 26, 2019
Great service department!! We've been loyal customers for over a decade and the service we receive every time we bring our car in is why we continue to return to Bill Kay! Mike We've been loyal customers for over a decade and the service we receive every time we bring our car in is why we continue to return to Bill Kay! Mike Manning is absolutely fantastic, we can't speak highly enough about him! More
by clownsatemypets
Employees Worked With
Mike Manning
