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Bill Kay Buick GMC - Service Center
Downers Grove, IL
745 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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745 Reviews of Bill Kay Buick GMC - Service Center
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March 15, 2019
GREAT SERVICE AS ALWAYS i don't think i was there 30 minutes i sat down and my car was done. lightning service thanks to michael manning great job!!!! i don't think i was there 30 minutes i sat down and my car was done. lightning service thanks to michael manning great job!!!! More
by lisamagisa68
Verified CustomerEmployees Worked With
Mike Manning
March 14, 2019
Lock service I lost my remote fob and the very next day at 7 in the morning they sold me a new one and program that for me. Services awesome! I lost my remote fob and the very next day at 7 in the morning they sold me a new one and program that for me. Services awesome! More
by frankshock
Employees Worked With
Zack Vaughan
March 12, 2019
Prompt efficient service done right Initial problem was a lit service engine light and need for an oil change. Mike Manning gave us immediate attention checking in, and Tech Chuck ident Initial problem was a lit service engine light and need for an oil change. Mike Manning gave us immediate attention checking in, and Tech Chuck identified leaks in transmission and engine components. All work was completed in a few hours in time for my wife to attend a meeting later that afternoon. More
by First Sergeant
Employees Worked With
Mike Manning
March 11, 2019
Great service for the issue I was having. Unexpected with a brand new vehicle but they figured it out and it’s been addressed. Very satisfied with the servi service for the issue I was having. Unexpected with a brand new vehicle but they figured it out and it’s been addressed. Very satisfied with the service. More
by Serendipity
Employees Worked With
Mike Manning
March 11, 2019
Not happy I had bought my 2016 2500 HD Dinali Diesel New From you. I had all my service done by you. I was very happy till I had taken my truck to your body sho I had bought my 2016 2500 HD Dinali Diesel New From you. I had all my service done by you. I was very happy till I had taken my truck to your body shop for a minor rear end repair. 1st time I went to pick it up they forgot to paint my gravel gard paint. 2nd time I pick it up it looked terrible the paint job was done like xxxx. 3rd time it went back they finally fixed that right but they had gotten over spray all over my truck. 4th time taking it back they tried to get the over spray off by buffing and wet sanding my black truck that know has swirl marks all over my truck. Thay had park my truck outside for me to pickup with rubbing compound all over my truck. Needless to say it going somewhere else to try to remove all the over spray. And I still may get an Attorney involved More
by shock134
Employees Worked With
Wayne
March 09, 2019
Professional and accommodating The service was great, it was quick and efficient! I was taken home in a car, while mine was being fixed. I was able to see my sons volleyball game in The service was great, it was quick and efficient! I was taken home in a car, while mine was being fixed. I was able to see my sons volleyball game instead of waiting on site. We picked the car up after the game and they even offered a car wash before we left. Nice work guys! More
by Jessica.d.decker@gmail.com
Employees Worked With
Randy Petersen, Zack Vaughan
March 04, 2019
Fast service Had an appointment for an oil change and tire rotation. Both were completed in about an hour, which is average. Seats in the waiting area are fairly c Had an appointment for an oil change and tire rotation. Both were completed in about an hour, which is average. Seats in the waiting area are fairly comfortable and I was given frequent updates. More
by Zig
Employees Worked With
Mike Manning
March 01, 2019
Bad service I usually get great service here but recently had a bad experience. I waited an hour and a half for an oil change. I never received a checklist of wha I usually get great service here but recently had a bad experience. I waited an hour and a half for an oil change. I never received a checklist of what was inspected. I find this helpful to know what on my car may need to be replaced soon. And I had my bumper replaced due to a collision and specifically asked for my car to not be washed because of the new paint and they washed my car anyway. More
by L.NEWTON22
Employees Worked With
Chris Ruffalo
February 26, 2019
Satisfied I come for an oil change & feel that they do a thorough check of my car. I feel I get an honest checkup & wouldn't hesitate to recommend them. I come for an oil change & feel that they do a thorough check of my car. I feel I get an honest checkup & wouldn't hesitate to recommend them. More
by rdskala
Employees Worked With
Mike Manning
February 23, 2019
Excellent service I have nothing really to add except I've had good luck with your service department. Very good and no problem. I Would recommend to a friend or fami I have nothing really to add except I've had good luck with your service department. Very good and no problem. I Would recommend to a friend or family. More
by toriat
Employees Worked With
Can't remember his name. He ordered the part for my mirror which was broken off.
