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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
745 Reviews

745 Reviews of Bill Kay Buick GMC - Service Center

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March 15, 2019

GREAT SERVICE AS ALWAYS i don't think i was there 30 minutes i sat down and my car was done. lightning service thanks to michael manning great job!!!! More

by lisamagisa68
Recommend Dealer
Yes
Employees Worked With
Mike Manning
March 14, 2019

Lock service I lost my remote fob and the very next day at 7 in the morning they sold me a new one and program that for me. Services awesome! More

by frankshock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Vaughan
March 12, 2019

Prompt efficient service done right Initial problem was a lit service engine light and need for an oil change. Mike Manning gave us immediate attention checking in, and Tech Chuck ident More

by First Sergeant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
March 11, 2019

Great service for the issue I was having. Unexpected with a brand new vehicle but they figured it out and it’s been addressed. Very satisfied with the servi More

by Serendipity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
March 11, 2019

Not happy I had bought my 2016 2500 HD Dinali Diesel New From you. I had all my service done by you. I was very happy till I had taken my truck to your body sho More

by shock134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne
Apr 15, 2019 -

Bill Kay Buick GMC responded

Hi there, Sorry to hear about your experience at our dealership. We will be opening an inquiry and investigation into your experience in order to ensure that the responsible parties are educated and that we learn from these unfortunate mistakes on our end. We thank you for choosing Bill Kay and for the patience you showed with our team and hope that we can earn your trust again in the future. Again, we apologize for this experience.

March 09, 2019

Professional and accommodating The service was great, it was quick and efficient! I was taken home in a car, while mine was being fixed. I was able to see my sons volleyball game in More

by Jessica.d.decker@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Petersen, Zack Vaughan
March 04, 2019

Fast service Had an appointment for an oil change and tire rotation. Both were completed in about an hour, which is average. Seats in the waiting area are fairly c More

by Zig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
March 01, 2019

Bad service I usually get great service here but recently had a bad experience. I waited an hour and a half for an oil change. I never received a checklist of wha More

by L.NEWTON22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ruffalo
Mar 04, 2019 -

Bill Kay Buick GMC responded

Hey there Mr. Newton, we apologize for this and will set up a probe to ensure that this never happens again at our dealership. Thank you for bringing this to our attention as we take feedback very seriously and are always working to improve our processes. We do wish to make this better, so the next time you come in for service please let us know in advance and we will do what we can!

February 26, 2019

Satisfied I come for an oil change & feel that they do a thorough check of my car. I feel I get an honest checkup & wouldn't hesitate to recommend them. More

by rdskala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manning
Mar 04, 2019 -

Bill Kay Buick GMC responded

Glad to hear that! Thanks so much for choosing Bill Kay!

February 23, 2019

Excellent service I have nothing really to add except I've had good luck with your service department. Very good and no problem. I Would recommend to a friend or fami More

by toriat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember his name. He ordered the part for my mirror which was broken off.
Mar 04, 2019 -

Bill Kay Buick GMC responded

Happy to hear that! See you again soon!

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