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Bill Kay Buick GMC - Service Center
Downers Grove, IL
739 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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739 Reviews of Bill Kay Buick GMC - Service Center
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March 04, 2019
Fast service Had an appointment for an oil change and tire rotation. Both were completed in about an hour, which is average. Seats in the waiting area are fairly c Had an appointment for an oil change and tire rotation. Both were completed in about an hour, which is average. Seats in the waiting area are fairly comfortable and I was given frequent updates. More
by Zig
Verified CustomerEmployees Worked With
Mike Manning
March 01, 2019
Bad service I usually get great service here but recently had a bad experience. I waited an hour and a half for an oil change. I never received a checklist of wha I usually get great service here but recently had a bad experience. I waited an hour and a half for an oil change. I never received a checklist of what was inspected. I find this helpful to know what on my car may need to be replaced soon. And I had my bumper replaced due to a collision and specifically asked for my car to not be washed because of the new paint and they washed my car anyway. More
by L.NEWTON22
Employees Worked With
Chris Ruffalo
February 26, 2019
Satisfied I come for an oil change & feel that they do a thorough check of my car. I feel I get an honest checkup & wouldn't hesitate to recommend them. I come for an oil change & feel that they do a thorough check of my car. I feel I get an honest checkup & wouldn't hesitate to recommend them. More
by rdskala
Employees Worked With
Mike Manning
February 23, 2019
Excellent service I have nothing really to add except I've had good luck with your service department. Very good and no problem. I Would recommend to a friend or fami I have nothing really to add except I've had good luck with your service department. Very good and no problem. I Would recommend to a friend or family. More
by toriat
Employees Worked With
Can't remember his name. He ordered the part for my mirror which was broken off.
February 20, 2019
Check Engine Light Check engine light came on and was getting set to go out of town on business. Spoke to Chris Ruffolo and made appointment to drop off my car. Was able Check engine light came on and was getting set to go out of town on business. Spoke to Chris Ruffolo and made appointment to drop off my car. Was able to drop the car off early than the scheduled appointment. Receive a call a couple of hours later that issue was fixed and that the car was ready. As a result was able to keep my meeting out of town. Job well done to James Otten/Tech & Chris More
by clifford-james
Employees Worked With
Mike Manning, Chris Ruffalo
February 20, 2019
service for steering column The work that needed to be done was completed in a very reasonable amount of time, Mike Manning saw to it that everything was explained to me on the w The work that needed to be done was completed in a very reasonable amount of time, Mike Manning saw to it that everything was explained to me on the work that was done More
by dwm52
Employees Worked With
Mike Manning
February 15, 2019
Body work on my vehicle Was rear ended in my 2011 camaro. Took out the back end of the vehicle and exhaust. Guys in the body shop did a tremendous job on my baby. Their servi Was rear ended in my 2011 camaro. Took out the back end of the vehicle and exhaust. Guys in the body shop did a tremendous job on my baby. Their service staff are professional and through and the work is quality. Wayne is top notch and helpful through the process and Randy is a friendly knowledgeable service team member. Thanks much. More
by Flordeziner
Employees Worked With
Wayne, Randy Petersen
February 11, 2019
WAYNE IN THE BODY SHOP THE BODY SHOP DID A FANASTIC JOB ON HE REPAIR OF MY BACK BUMPER, AS THEY DID BACK IN 2016 WHEN I WAS ALSO REAR-ENDED AT THAT TIME. THE BODY SHOP DID A FANASTIC JOB ON HE REPAIR OF MY BACK BUMPER, AS THEY DID BACK IN 2016 WHEN I WAS ALSO REAR-ENDED AT THAT TIME. More
by DRSTAVROS34
Employees Worked With
WAYNE IN THE BODY SHOP
February 09, 2019
Customer Service I have been in a few times because my engine light kept coming on and I was hearing a weird noise when accelerating. One guy said "probably need an o I have been in a few times because my engine light kept coming on and I was hearing a weird noise when accelerating. One guy said "probably need an oil change". I knew that was not the problem and felt somewhat insulted that my concern was not taken seriously. Well 2 more times back in and my pistons and ringers were the problem where the extended warranty has to kick in to cover this pricey repair. Chris Ruffalo from service has been handling my service, not the guy who dismissed my concern. Chris has been extremely helpful and truely sincere in taking care of my concerns. Finally the repair is being done! More
by Longino352
Employees Worked With
Mike Manning, Chris Ruffalo, Zack Vaughan
February 08, 2019
Mike and chris are the best. Mike got me in even tho they were so busy!!! Mike and chris always go. Out of there way to accomidate. They worked around my busy schedule Mike got me in even tho they were so busy!!! Mike and chris always go. Out of there way to accomidate. They worked around my busy schedule More
by LADYBG
Employees Worked With
Mike Manning, Chris Ruffalo
