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Bill Kay Buick GMC - Service Center
Downers Grove, IL
745 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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745 Reviews of Bill Kay Buick GMC - Service Center
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February 20, 2019
Check Engine Light Check engine light came on and was getting set to go out of town on business. Spoke to Chris Ruffolo and made appointment to drop off my car. Was able Check engine light came on and was getting set to go out of town on business. Spoke to Chris Ruffolo and made appointment to drop off my car. Was able to drop the car off early than the scheduled appointment. Receive a call a couple of hours later that issue was fixed and that the car was ready. As a result was able to keep my meeting out of town. Job well done to James Otten/Tech & Chris More
by clifford-james
Verified CustomerEmployees Worked With
Mike Manning, Chris Ruffalo
February 20, 2019
service for steering column The work that needed to be done was completed in a very reasonable amount of time, Mike Manning saw to it that everything was explained to me on the w The work that needed to be done was completed in a very reasonable amount of time, Mike Manning saw to it that everything was explained to me on the work that was done More
by dwm52
Employees Worked With
Mike Manning
February 15, 2019
Body work on my vehicle Was rear ended in my 2011 camaro. Took out the back end of the vehicle and exhaust. Guys in the body shop did a tremendous job on my baby. Their servi Was rear ended in my 2011 camaro. Took out the back end of the vehicle and exhaust. Guys in the body shop did a tremendous job on my baby. Their service staff are professional and through and the work is quality. Wayne is top notch and helpful through the process and Randy is a friendly knowledgeable service team member. Thanks much. More
by Flordeziner
Employees Worked With
Wayne, Randy Petersen
February 11, 2019
WAYNE IN THE BODY SHOP THE BODY SHOP DID A FANASTIC JOB ON HE REPAIR OF MY BACK BUMPER, AS THEY DID BACK IN 2016 WHEN I WAS ALSO REAR-ENDED AT THAT TIME. THE BODY SHOP DID A FANASTIC JOB ON HE REPAIR OF MY BACK BUMPER, AS THEY DID BACK IN 2016 WHEN I WAS ALSO REAR-ENDED AT THAT TIME. More
by DRSTAVROS34
Employees Worked With
WAYNE IN THE BODY SHOP
February 09, 2019
Customer Service I have been in a few times because my engine light kept coming on and I was hearing a weird noise when accelerating. One guy said "probably need an o I have been in a few times because my engine light kept coming on and I was hearing a weird noise when accelerating. One guy said "probably need an oil change". I knew that was not the problem and felt somewhat insulted that my concern was not taken seriously. Well 2 more times back in and my pistons and ringers were the problem where the extended warranty has to kick in to cover this pricey repair. Chris Ruffalo from service has been handling my service, not the guy who dismissed my concern. Chris has been extremely helpful and truely sincere in taking care of my concerns. Finally the repair is being done! More
by Longino352
Employees Worked With
Mike Manning, Chris Ruffalo, Zack Vaughan
February 08, 2019
Mike and chris are the best. Mike got me in even tho they were so busy!!! Mike and chris always go. Out of there way to accomidate. They worked around my busy schedule Mike got me in even tho they were so busy!!! Mike and chris always go. Out of there way to accomidate. They worked around my busy schedule More
by LADYBG
Employees Worked With
Mike Manning, Chris Ruffalo
February 08, 2019
Exceptional service! Mike Manning provided me with truly exceptional customer service when my car was in the shop yesterday. I was dealing with a challening car issue and Mike Manning provided me with truly exceptional customer service when my car was in the shop yesterday. I was dealing with a challening car issue and he treated me with the utmost respect and really listened to my concerns. When the serviceman seemed to question and initially doubt my concerns Mike was gracious and respectful and saw that the work got done. I also saw how thoughtful and kind Mike was with other customers in the waiting area. He really stands out as one of the best car service encounters I have ever had. I highly recommend him and Bill Kay Buick! More
by CHRISTENSEN_WHEATON
Employees Worked With
Mike Manning
February 06, 2019
From start to finish of my visit was a good experiencel Chris was very attentive to the problem I was experiencing with the power stearing, the problem was cared for in a very reasonable amount of time. Ye Chris was very attentive to the problem I was experiencing with the power stearing, the problem was cared for in a very reasonable amount of time. Yes I will return when my vehicle may need service, a job well done More
by dwm52
Employees Worked With
Chris Ruffalo
February 06, 2019
Great Service with a Smile The entire staff in the Service Department has always treated me with both professionalism and friendliness. I purchased my Buick at this dealership a The entire staff in the Service Department has always treated me with both professionalism and friendliness. I purchased my Buick at this dealership and Mike in Service has always handled my auto’s maintenance promptly and professionally. More
by jill.stone
Employees Worked With
Mike Manning
February 06, 2019
Sierra repsirs Performed repairs in s professional timely manner Fixed the compass and navigation system Installed PCM update Washed the vehicle Performed all re Performed repairs in s professional timely manner Fixed the compass and navigation system Installed PCM update Washed the vehicle Performed all required service in the time promised More
by Dem
Employees Worked With
Mike Manning
